Quench cycles

4.7 · 80 reviews
quenchuk.co.uk Write a review
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Marie Lello
Reviews 1
2020-12-26 04:27

I took my brother and his kids ages 10 and 11 here...

I took my brother and his kids ages 10 and 11 here who haven't ridden bikes for a few years and they were very nervous cyclists to begin with but with the perfect bike set up and trails on offer they left full of confidence and stating it was the best day ever. My brother will now be buying them bik...

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Taylor Cart
Reviews 1
2020-12-13 17:14

If you are driving a van with the Quench UK logo a...

If you are driving a van with the Quench UK logo all over it, you probably shouldn't be sounding your horn at drivers, or cutting people up and nearly causing an accident. If the customer care at Quench UK is anything like the driving, I wouldn't bother.

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CraZy sambookauk
Reviews 1
2020-12-11 18:20

Absolutely amazing bike shop ! And I got stuck dee...

Absolutely amazing bike shop ! And I got stuck deep in the woods today with a puncture and they very kindly came and got me... and thanks to young lad jack if it wasnt for quench I wouldnt of got home. Thank you so much really appreciated

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Mark Considine
Reviews 1
2020-10-15 08:07

Guys thank you so much for brilliant day yesterday...

Guys thank you so much for brilliant day yesterday ( Sunday ) I was 11 years old again. ( am 58 ) The routes are awesome and must have been fun designing and setting up. All the guys working at your place were so cheerful and helpful and loved my bike, have been on google researching already. Again ...

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James Bass
Reviews 1
2020-09-19 15:26

Blown away! Took three top spec bikes out for guid...

Blown away! Took three top spec bikes out for guided demos back to back, and wow what a day! Helped me enormously to make a decision on bike and the customer service and knowledge of the staff was simply extraordinary.
Well done Quench, you breath life into bike retail, and showcase your bike manuf...

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Darren Nesbitt
Reviews 1
2020-09-12 10:22

Visited Bedgebury last weekend for one of my niece...

Visited Bedgebury last weekend for one of my nieces birthday. Hired bikes from Quench, we gave their e-bikes a go. They were amazing, never seen my niece smile so much. Anyone reading this needs to hire an e-bike from Quench and tick it off your bucket list, you wont be disappointed.

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Frank LEE
Reviews 1
2020-08-28 20:09

Dave, Emma and their team are always helpful and k...

Dave, Emma and their team are always helpful and knowledgeable.

I have just bought my second bike from them and they were happy to discuss my options for my type of bike use and let me have a free trial ride before buying.

I always get my bike serviced there to a good standard.

From the bik...

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Chris Davidson
Reviews 1
2020-08-27 01:23

Just want to shout out some great feedback for Sam...

Just want to shout out some great feedback for Sam in the maintenance shop at Quench Cycles.

Yesterday my (pretty new!) bike dropped its rear axle bending my rear disc and jamming the back wheel.

Knocking on the door for help Sam was just brilliant and took it into the shop returning it litera...

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Matt Staton
Reviews 1
2020-08-14 04:52

Just this moment walked in the door from Bedgebury...

Just this moment walked in the door from Bedgebury with the two kids and the trailer but certainly wouldn't have been here for some hours yet had it not been for the help of the team in the bike shop - BIG favour done on a very, very busy afternoon and all the guys there gracious and unhurried despi...

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Oliver Kidd
Reviews 1
2020-08-04 22:10

Great selection of bikes and the staff are super c...

Great selection of bikes and the staff are super chatty and happy to help fix your own bike, or tinker with a hire before you set off! Got some really experienced cyclists there so top quality advice and a great little shop for most parts Keep up the work!

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John O'Neill
Reviews 1
2020-07-20 16:41

My wife and I had a really good experience at quen...

My wife and I had a really good experience at quench cycles. They are well organised and had a one way system operating through the shop with social distances adhered to. This goes a long way to make you feel that bit safer when your out and about. Really helpful and friendly staff and good bikes. T...

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Ush Flynn
Reviews 1
2020-07-07 11:04

Pricing is expensive and the staff on during a Sun...

Pricing is expensive and the staff on during a Sunday afternoon weren't quite on the ball. Our group of 10 hired bikes for 2 hours but over 20mins of that (yes they were counting) was taken up sorting out our payments and bikes.
People were queue jumping at the tills and their system of moving avai...

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stuart rowe
Reviews 1
2020-07-06 16:08

Had a great ride around the trail - it was particu...

Had a great ride around the trail - it was particularly muddy and wet !!!! but still great fun. Got some great advice on chain lube's and cleaning from Rob the manager and he even got one of the guys to wash down my super Whyte 905 V2 which is on demo... thanks for the chat and help Rob, much appre...

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John Mottershead
Reviews 1
2020-07-03 04:06

I just attempted a cassette swap thinking i could ...

I just attempted a cassette swap thinking i could get away with the original shifter and mech. Oops...
Luckily Quench ordered the parts I needed and fitted them in a couple of days. I picked up my bike and headed straight off into Bedgebury! New personal best!! Needless to say I'm very pleased with...

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Mehmet fevait
Reviews 1
2020-06-08 01:44

Friendly efficient staff but unfortunately today t...

Friendly efficient staff but unfortunately today the bikes we hired were not great. We've hired in the past and the bikes were really good so we decided to hire despite having our own bikes. Luckily we only ended up hiring for one hour (due to closing times) and not the two I had planned as the sea...

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Rachel Purser-Lowman
Reviews 1
2020-05-26 12:02

We went biking with Quench for a hen do round Bedg...

We went biking with Quench for a hen do round Bedgebury and had a brilliant day. We arranged bike and helmet hire and a guide with them for two hours. Had a variety of abilities but the guide made it fun for everyone. Would highly recomend.

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Alistair Doig
Reviews 1
2020-05-24 15:34

Have been visiting Bedgebury and using Quench cycl...

Have been visiting Bedgebury and using Quench cycles for over ten years now as a summer enrichment activity with Charles Darwin School. Absolutely fabulous service from these guys, very friendly, accommodating and the instructors they offer with the school kids, when off mountain biking the red tra...

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Antony Day
Reviews 1
2020-05-22 03:53

Excellent service and advise from these guys. Due ...

Excellent service and advise from these guys. Due to my rear disc brake pads needing replacing i couldn't ride it on the Red Trails around Bedgebury this time, so after weighing the hire options i was convinced to go for the Pro Hardtail More

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Ralph Bennett
Reviews 1
2020-05-14 09:57

Great cycle shop with super enthusiastic staff tha...

Great cycle shop with super enthusiastic staff that live and breathe mountain bikes,and the shop stocks all the right brands.

Had the shockWiz suspension tuning kit rented out for the day (mega value for money, try it) all the staff were well trained in using it.
I had the setup on the forks don...

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Matthew Butterworth
Reviews 1
2020-05-12 12:34

The bike my partner hired was dangerous. The gears...

The bike my partner hired was dangerous. The gears didn't work properly and the brakes were so sharp she nearly came over the handlebars. I even had to argue for a refund. I'll go back to Bedgebury but not to Quench. Overall: overpriced, poor quality and tragic customer service.

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steven s
Reviews 1
2020-05-11 06:21

From the bikes, helmets and shoes we've bought the...

From the bikes, helmets and shoes we've bought there, to being rescued after a bit of a crash, the people at Quench have always been consistently friendly and helpful.

I don't mind buying some bike stuff online, but I think helmets, shoes and most importantly bikes should always be bought from a ...

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Brian Membry
Reviews 1
2020-05-02 18:58

Helpful guys that have a good bit of knowledge. Pl...

Helpful guys that have a good bit of knowledge. Plenty of bikes to hire and repairs offered. Bike wash on site. Small shop offering different bike related items at high marked up prices. Maybe it may get to increase in size and possibly make prices exciting to day trippers.

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Harriet Sutton
Reviews 1
2020-04-16 14:43

A very efficient business provided by a friendly a...

A very efficient business provided by a friendly and knowledgeable team. Our bike was ready the same afternoon having had a comprehensive service, there is also well stocked shop with items at a reasonable price.
Fantastic staff and brilliant customer service, would go back instantly!

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Russ Clark
Reviews 1
2020-04-10 08:14

Have just completed an epic ride with Quench up Al...

Have just completed an epic ride with Quench up Alpe D Huez. They provided a top end carbon road bike which has been awesome which allowed me to complete this epic ride. Now enjoying beers with the team and other riders who joined us

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Tony James
Reviews 1
2020-04-07 21:39

I was presented with a choice..... to purchase my ...

I was presented with a choice..... to purchase my Whyte S120 from a large multi branch bike shop 1.2 miles from my home OR with Quench Cycles, 131 miles away! I chose Quench. Why? I felt from the moment I phoned to make enquiries, these guys really want your business, they want to help, and nothing ...

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Michael Broadbent
Reviews 1
2020-04-02 04:29

I am extremely pleased with the helpful service I ...

I am extremely pleased with the helpful service I got from quench cycles. I went through on very short notice to have have my two mountain bike wheels converted to tubeless. Unfortunately their supplier had been unable to deliver the sealing fluid. I must admit that I was a bit grumpy at having trec...

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John S
Reviews 1
2020-03-26 13:18

I got my dismantled bike out of storage today and ...

I got my dismantled bike out of storage today and couldn't get it totally back together again! I took it to Quench Cycles and they very kindly looked at it straight away and had it fixed in no time. Great customer service, I couldn't ask for more.

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Oliver Cameron
Reviews 1
2020-03-18 22:42

Staff are always friendly and really helpful, a gr...

Staff are always friendly and really helpful, a great shop to rent from for a day out on the local trails or for advice when it comes to buying kit. When I had an issue with my own bike, which I hadn't even bought from Quench they helped me get it back up and running with no issue and at no charge. ...

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Raz S
Reviews 1
2020-03-13 06:18

We hired an electric bike (full suspension) and a ...

We hired an electric bike (full suspension) and a top spec whyte full suspension bike for three hours. Absolutely brilliant fun. At first glance it seemed a touch pricey (110 pounds with student discount) but then again the bikes we hired More

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Niki Elliott
Reviews 1
2020-03-03 16:28

Excellent first class service from Quench Cycles y...

Excellent first class service from Quench Cycles yesterday. I had a couple of issues with my bike; gear and headset related. Popped into the shop to see if anything could be done before my ride. Sam checked my bike over, told me what was causing the issues and quickly put it right, now my bike is...

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Mark clements
Reviews 1
2020-03-03 08:31

Big thanks to the great staff for sorting a proble...

Big thanks to the great staff for sorting a problem caused by another bike shop, got me back on the trails in a matter of minutes.
They stock a good variety of parts & tools all at a good price.
The staff are always very friendly & knowledgeable.

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Kiarash Kazemi
Reviews 1
2020-02-22 05:44

I rented an ebike from them today to try out. I g...

I rented an ebike from them today to try out. I got the Whyte e 150, they did not have medium or large charged but i tried out a small. It was a bit small for me but i had a great time and really enjoyed the trails and the beautiful area. Nice staff at Quench, great day out. Thanks

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Sprinty Nige
Reviews 1
2020-02-13 14:17

A great place to hire a bike to hit the trails. Ev...

A great place to hire a bike to hit the trails. Even there cheapest bikes are great quality. Hydraulic brakes, dropper post and 1x gearing. There is a selection of helmets and gloves etc to purchase, plus some good quality bikes for sale. Dont expect chep low quality from here, all the bikes are go...

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Darren Nesbitt
Reviews 1
2020-01-28 06:36

Visited Bedgebury for an MTB ride. Hired bikes fro...

Visited Bedgebury for an MTB ride. Hired bikes from Quench Cycles. Great bikes and prices, loads of amazing product in the shop too. Staff were really friendly and helpful, and had great knowledge regarding the MTB trails at Bedgebury. Were also able to service one of our bikes whilst we went out on...

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Ali Granger
Reviews 1
2020-01-22 18:28

Staff were helpful. I hired a bike towards the en...

Staff were helpful. I hired a bike towards the end of the day - first one I took out didn't have the gears working so back I went, and then got one with a seized pedal so back that went. It took about 20 mins to get a working bike but the staff were apologetic and really helpful with sorting it o...

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Edward Seymour
Reviews 1
2020-01-21 20:36

Took 40 Y7-10 pupils to Quench at Bedgebury Forest...

Took 40 Y7-10 pupils to Quench at Bedgebury Forest as part of an activity week. The 2 hour guided ride was excellent - accessible to a group of mixed ability students with lots of challenge but loads of fun. The guides were brilliant with the kids - not only did they help teach them about mountain...

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Sharon Clayson
Reviews 1
2020-01-02 17:18

We love the fact that the bikes are very good qual...

We love the fact that the bikes are very good quality and we thought the hire price was pretty reasonable for a couple of hours fun and exercise in the open.
The staff were so helpful getting us equipped and made sure we had a map of the forest and the tracks. The staff are always very good with o...

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