Paradigm Quest

4.2 · 112 reviews
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Julia Wong
Reviews 1
2020-10-27 16:48

I'd give 10 stars if I could. Starting in 2016 the...

I'd give 10 stars if I could. Starting in 2016 their customer service and attention really began to excel. They are by far superior where Merix has really made my mortgage simple, requests are easy to turnaround, everything is transparent and easy to understand unlike the other banks. For someone w...

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Justin Wong
Reviews 1
2020-10-25 08:55

If I could rate zero stars I will... As a mortgage...

If I could rate zero stars I will... As a mortgage broker I will never deal with Paradigm Quest or any of their affiliate companies again (Manulife, Merix, etc.) Everyone there is incompetent and unable to grasp simple concepts. Mortgage brokers BEWARE AND STAY AWAY FROM PARADIGM QUEST!!!!!

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Caroline
Reviews 1
2020-10-21 13:51

1 star is generous. 6 months prior to my renewal ...

1 star is generous. 6 months prior to my renewal date, Lendwise told me they would happily transfer my mortgage to their company upon renewal. I provided all of the paper work and two weeks later I was refused for an $80K mortgage. Other banks approved me for $400K investment income mortgage so t...

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Jason Block
Reviews 1
2020-10-11 05:27

Sarah Cleghorn was exceptional to work with. And P...

Sarah Cleghorn was exceptional to work with. And Paradigm Quest I've dealt with for years and every time I've went too renew my mortgage and checked with other lenders their rates have been equal or cheaper than other Lenders. Thanks for the Great service!

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netalwins
Reviews 1
2020-10-08 03:37

Wow I have gotten the best customer service from P...

Wow I have gotten the best customer service from Paradigm Quest and Canadiana Financial over the past 6 years since 2013. Just today Cassie helped me with planning a new application. I really respect a company that offered such great service and delivers on their commitments

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Valerie Gierman
Reviews 1
2020-09-28 03:39

I have bought and sold real estate for years and h...

I have bought and sold real estate for years and have been so impressed with how Merix/Paradigm has handled my requests. I very happily continued to renew through Sarah Cleghorn and have found their rates and service to be excellent. In particular, I found that they were the most "nimble" and moti...

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Al Akdari
Reviews 1
2020-09-21 23:37

I had to deal with this organization on a grandfat...

I had to deal with this organization on a grandfathered mortgage and attempted to work with them on an additional transaction. The sales reps no-show'd for multiple meetings and did not follow-up on my request. Their ambivalent requirements & process changed and ultimately wasted my time as I had ...

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Elvin Mustafayev
Reviews 1
2020-09-18 21:56

Very friendly staff! Wanted to give a very BIG tha...

Very friendly staff! Wanted to give a very BIG thanks to Tai Pham who is such a friendly and intelligent professional, for his professional approach to the issue I was having with my payments schedule and for his prompt resolution! I felt I was appreciated, and taken care of.

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Russell Grosser
Reviews 1
2020-09-17 09:27

Merix might be the worst organized company I've ev...

Merix might be the worst organized company I've ever dealt with. My mortgage hasn't even funded yet, and this organization can't manage to do the simple tasks it takes to have mortgage instructions sent to my lawyers. I, as a client, have spent hours on the phone with them trying to get them to do...

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Samir Jiwani
Reviews 1
2020-09-12 22:54

I have been calling Paradigm Quest, every single d...

I have been calling Paradigm Quest, every single day, for 11 days. Their voicemail is full, they are not responding to emails, and as a result, we are in limbo with respect to our mortgage during this critical time. My peers and family members bank at TD, RBC, Scotia, and Vancity and are all repor...

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Roxy Lapierre
Reviews 1
2020-09-03 00:56

I spoke with a customer services agent named Ismat...

I spoke with a customer services agent named Ismat Gondal. I had previously emailed this company an inquiry in the spring, never receiving any response. So with that experience I wasn't feeling valued as a customer. But after calling for the first
time today and speaking with Ismat I feel reassur...

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Mika'el Burton
Reviews 1
2020-09-01 11:22

Not the best, stay away if you can. I was asking f...

Not the best, stay away if you can. I was asking for important documentation of the mortgage due to urgent issues and after telling me it's put on escalation, it's been over a month and nothing. I work in HR and I've never seen an escalated matter be so casually taken. I requested for Carolines mana...

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Roberta Rodrigues
Reviews 1
2020-08-28 00:29

Worse experience in my life !! 3 months to refinan...

Worse experience in my life !! 3 months to refinance, wrong documents sent to my lawyer twice. Danielle is very hard to connect with doesn t answer emails for weeks, doesn t return phone calls . Gives wrong information in emails, constantly gets dollar numbers wrong . She blames everyone for her de...

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David Remedios
Reviews 1
2020-08-24 11:27

The underwriter did not send instructions to my la...

The underwriter did not send instructions to my lawyer when I wanted to port my mortgage to a new property. I had given them weeks in advance to do this and followed up with them every 2 days. On my closing day, I asked them to expedite the request and they said it would take another 5-10 business...

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Alicia Callaghan
Reviews 1
2020-08-19 10:29

Karen Pankratz - a mortgage adviser with paradigm ...

Karen Pankratz - a mortgage adviser with paradigm has been a breath of fresh air to deal with. She is knowledgeable in her area of expertise, she replies quickly to my emails - (and there has been several). Ensuring I understand the process and am in the loop at all times!. I would highly recommend...

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Nenita Reyes
Reviews 1
2020-08-18 09:18

Mortgage renewal is a stressful time. But thank yo...

Mortgage renewal is a stressful time. But thank you to Sarah Cleghorn it became a stress-free experience. She has been helpful, professional, direct to the point, thorough that she will not miss addressing whatever question or concern you have or a point you raised, will try to accommodate your requ...

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Eric Dickson
Reviews 1
2020-08-16 21:49

rating this company and their renewal rep Sarah Cl...

rating this company and their renewal rep Sarah Cleghorn as 5 stars for ease of renewal, knowledgeable rep, and great customer service. Not to mention the 5 star rate I received as well. Its been a pleasure doing business with you

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Xavier Fernandes
Reviews 1
2020-08-11 23:48

My wife does all the correspondence and when she c...

My wife does all the correspondence and when she contacted customer service via email for certain queries she had, they came back very quickly with the answers and if when she had more questions they did not delay in their response. From the emails very personable, receptive and quick

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Deborah Cohen
Reviews 1
2020-08-08 05:45

Sarah Cleghorn of Paradigm Quest, the servicing co...

Sarah Cleghorn of Paradigm Quest, the servicing company for all NBC Special Division mortgages, was great to deal with. She was professional, efficient and very responsive to our questions as we entered into our next mortgage renewal term.

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Roberta Rodrigues
Reviews 1
2020-08-02 06:56

I would like to thank Jake Walton from paradigm q...

I would like to thank Jake Walton from paradigm quest for his follow up conversation regarding my experience with this company . He listened and made notes, was compassionate and apologized for any bad experience I encountered with my Broker. It s not often a company takes the time to review and c...

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Leny Ortuno
Reviews 1
2020-08-01 03:08

I worked with Sarah Cleghorn at Paradigm Quest Inc...

I worked with Sarah Cleghorn at Paradigm Quest Inc. (service company for all Merix mortgages). My experience was very positive, excellent service, rapid response time, and kindness makes me feel happy that I have a financial institution that I can count on in this difficult time!

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Paul Medeiros
Reviews 1
2020-07-26 14:06

I had the pleasure of dealing with Selena S. whose...

I had the pleasure of dealing with Selena S. whose professionalism and willingness to patiently answer all of my questions was very much appreciated. My positive view of Paradigm is directly related to my experience with Selena. Thanks again for everything.

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Alexandra Barbu
Reviews 1
2020-07-22 23:22

I worked with Kassandra Felix on my mortgage renew...

I worked with Kassandra Felix on my mortgage renewal and she was extremely helpful, proactive and provided great insights. I truly appreciated her support as we were all living under the cloud of uncertainty during COVID-19. Would highly recommend her and use your services again. Thank you.

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newdaywonders joya
Reviews 1
2020-07-21 08:59

Great Company and love speaking with their custome...

Great Company and love speaking with their customer service persons. They really take the time to listen, resolve any concerns, provide in-depth services, advise and alternatively other options. The Service adviser was patient. attentive, and it felt as though I was speaking to a family member who...

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Fabio Rousseau
Reviews 1
2020-07-18 22:21

Small junior company with friendly staff in custom...

Small junior company with friendly staff in customer service but incompetent loans. do business with them at your own risk. I have done business with this company through Multipret. Everything was fine for 6 years until refinancing. It is at this point that I realize too late that their loan officer...

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Alin Lewis
Reviews 1
2020-07-18 14:09

We have been dealing with this company for 6+ year...

We have been dealing with this company for 6+ years and recently refinanced our mortgage. It was such an awesome experience. Thanks to Johnny Tella who made it happen without any hiccups. It was a pleasure dealing with him. He's the man!!! Thanks for making it all happen.

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Aaron V
Reviews 1
2020-07-16 15:26

Did not pass mortgage details to lawyer until too ...

Did not pass mortgage details to lawyer until too late to close on closing day, even though they had all of the information from myself and the broker weeks in advance. When I called to find out where the shortcoming is in this process I was told that its standard practice to wait until closing day...

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Anna Gomes
Reviews 1
2020-07-06 01:27

I had planned to move my mtg elsewhere until I spo...

I had planned to move my mtg elsewhere until I spoke with Johnny. He was fantastic from the start offering great rates and exceptional customer service. He is the reason we stayed and has been such a pleasure to deal with from start to finish! Johnny your AMAZING! Thank you for all you did for us! C...

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Dmitri Tverie
Reviews 1
2020-06-23 19:33

Great experience working with Selena Sherstone on ...

Great experience working with Selena Sherstone on our mortgage renewal! Selena made the renewal process very simple and we got a great rate. Thank you Selena for you help and experience!
Paradigm customer service is also very helpful and respectful, we are glad to have our mortgate with this compan...

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Bryan McWilliams
Reviews 1
2020-06-13 08:58

Great company with strong levels of customer servi...

Great company with strong levels of customer services. Very happy with my experience with Paradigm Quest. I worked with Brandi Dennis who was a pleasure to work with. Very helpful, understanding, and professional. I would highly recommend.

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Alejandro Medina
Reviews 1
2020-05-25 00:17

I don't know how I ended up with them ... in eithe...

I don't know how I ended up with them ... in either case I bought a house 6 months ago and like any other house purchase I had to provide a fire/home insurance policy before signing which I did. After 6 months they called me to ask for a copy of this fire/home insurance policy because they don't hav...

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Irfan V
Reviews 1
2020-05-21 16:15

I had never gone through a mortgage renewal before...

I had never gone through a mortgage renewal before and was a bit nervous about how the process would go. Turns out, the process was easy, quick and PQ offered me an incredibly competitive rate, far better than what any of the big banks would do. Selena Sherstone was my renewal contact and she was ...

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Tracey MacDonald
Reviews 1
2020-05-11 19:36

if you were going to deal with anyone from here, y...

if you were going to deal with anyone from here, you need to deal with Jake Walton. He was able to help me within mins and even reached out to my lawyers office to confirm and send them the papers that they needed.
Thank you again Jake for all your help !! this company is so lucky to have your work...

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VQ Me
Reviews 1
2020-05-10 03:17

Coincidentally Sarah C. phoned me on the same week...

Coincidentally Sarah C. phoned me on the same week I was shopping for a renewal given the unprecedented fixed rates in June 2020. Having done my market research, she was able to sway me away from HSBC and requote me a competitive rate. I was also confident with Sarah's handling as she was knowle...

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No Name
Reviews 1
2020-04-24 00:18

Sanae was an absolute pleasure to work with. When ...

Sanae was an absolute pleasure to work with. When I was told I could not be approved for a mortgage from one employee, Sanae went the extra steps and got me approved. Great follow up and went the extra mile. Hope to stay with Paradigm/Lendwise for the remaining term. (2018)

Update (2020), when it...

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Tamara Balinson
Reviews 1
2020-04-19 10:29

I'll refer to her as super Sarah Cleghorn. I wasn...

I'll refer to her as super Sarah Cleghorn. I wasn't even looking to do anything about my mortgage. A situation cropped up and my phone inquiry, turned into a significant number of e-mail threads, over a two week period. Also notable, this challenging time. Sarah is knowledgeable, thorough, efficien...

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Shannon Toope
Reviews 1
2020-04-17 21:55

I cannot say enough about our mortgage renewal wit...

I cannot say enough about our mortgage renewal with Lendwise. The process was simple and straight forward. Their rates are very competitive and Sarah Cleghorn was more than a pleasure to deal with as our renewal agent. Sarah went above and beyond of what was expected of her and we definitely reco...

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Lavon Zawada
Reviews 1
2020-04-14 13:45

I have had a mortgage with Meridex for almost 10 y...

I have had a mortgage with Meridex for almost 10 years now, and the entire experience has been so easy. The renewal process is absolutely painless, and if you ever need to reach out to anyone, the customer service is phenomenal. Thank you!!!

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Tennika Samuels
Reviews 1
2020-04-07 08:46

I have been a client of Paradigm Quest for almost ...

I have been a client of Paradigm Quest for almost three years. A couple of years ago a friend of mine mentioned Lendwise Mortgages and I was weary to go with this financial institution. My credit was slightly bruised. Paradigm gave me an excellent rate for my mortgage - better than what my friends h...

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Nick Gallant
Reviews 1
2020-04-06 13:35

I am not sure if this is the right place to Voice ...

I am not sure if this is the right place to Voice my gratitude or not but just wanted to give a shout out to the customer service that I received. What started out as an awful experience quickly turned into an experience much better than I could of expected. from the first moment Adam Mawji called m...

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Cameron Ritchie
Reviews 1
2020-04-01 01:21

Had a great experience with Kassandra Felix at Par...

Had a great experience with Kassandra Felix at Paradigm Quest. She informed me of my up coming mortgage renewal in advance and gave me options as to what would be the best choice for me to renew my mortgage. Once signed she kept me inform of the changing interest rates and in the we adjusted the m...

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Hashim Raza
Reviews 1
2020-03-26 13:57

Karen Pankratz is my personal mortgage advisor at ...

Karen Pankratz is my personal mortgage advisor at Paradigm Quest Inc.
She has excellent work knowledge and experience.
During my home mortgage process, whenever I needed help or had any question, she answered it in detail and with patience.
I enjoyed working with her. Hope she will assist me in t...

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Gil D
Reviews 1
2020-03-21 17:23

If I can give this Mortgage Company a ZERO star ra...

If I can give this Mortgage Company a ZERO star rating I would. This Private mortgage company is a complete joke. In a nutshell my Mortgage was set up through a broker (I have perfect credit rating) and I guess he sent my application to WealthLine because he gets paid a higher referral fee. I did...

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Wendy
Reviews 1
2020-03-16 02:09

I have had the pleasure of dealing with Karen Pank...

I have had the pleasure of dealing with Karen Pankratz and I can't begin to say how helpful she was: from the first email I had with Merix which connected me with her, she was helpful to the end. She provided step-by -step assistance throughout the porting of my mortgage and responded quickly to e...

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Marlena Dumas
Reviews 1
2020-03-15 20:57

I had such a great experience renewing my mortgage...

I had such a great experience renewing my mortgage. Brandi was so helpful and patient with me. She answered all of my questions thoroughly and very promptly. I felt that as a client my business was valuable, and getting the best rate for my mortgage was as important to the Paradigm team as it was fo...

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Stu Lawson
Reviews 1
2020-03-13 08:56

Sarah Cleghorn was my renewal agent and made the e...

Sarah Cleghorn was my renewal agent and made the entire process extremely easy and was courteous and professional.I would recommend Paradigm quest for a quality lender with very competitive rates and great customer service, been a happy customer for 10+ years!
Thank you and again I would very stron...

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toufic naoum
Reviews 1
2020-03-09 22:23

i was dealing with ANDREW WONG , first i was not s...

i was dealing with ANDREW WONG , first i was not sure if i should renew my mortgage by email, but as i was dealing with ANDREW i find out that the level of service was beyond my expectation, he helped me out to get a good interest rate and i think he convince me to stay with the comapny , andrew is ...

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W Wong
Reviews 1
2020-02-14 06:21

Working with Paradigm has been a great experience....

Working with Paradigm has been a great experience. Our renewal agent, Cristian Cal, really took the time to help us through our options and helped us get a great rate. He was very honest in his opinions.

Exceptional service. Great rates.

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