Mika'el Burton

Review of Paradigm Quest

Not the best, stay away if you can. I was asking f...

Not the best, stay away if you can. I was asking for important documentation of the mortgage due to urgent issues and after telling me it's put on escalation, it's been over a month and nothing. I work in HR and I've never seen an escalated matter be so casually taken. I requested for Carolines manager Dennis of which she provided the number, after calling and leaving two voice messages a week apart, the calls are not returned. They're quick to reply initially, but all talk and very slow in action and then take forever to respond or get anything done. One exception of Cassie was nice. She understood and apologized because she could tell my frustration. OVER A MONTH SUPPOSEDLY ESCALATED MATTER! Their internal process needs review, turtles have moved faster. I wouldn't even give one star if I could but I had to in order to write a review.