Pat Lane
What reviewers say about New Look
Customers generally describe New Look positively, highlighting things like good quality clothes at affordable prices, a nice shop with a big range of items, and finding bargains in the sales, with most reviews being 4 or 5 stars.
What does New Look do?
New Look is a UK-based fast-fashion brand that operates over 569 stores in the UK and more than 200 additional stores across Europe, China, North Africa, the Middle East, and Asia, also selling online to over 120 countries. They offer clothing and fashion items for women and girls.
What are the most common complaints about New Look?
The critical reviewers on file mainly mention high prices, poor staff attitude during late shopping hours, and in-store operational issues like tills not working or store cards not being accepted. These are the specific complaints raised by the lowest-rated reviewers, not a reflection of the business as a whole.
AI-generated from reviews on this page. Verify anything important with the company directly.
Dave Wheeler
Angie Coombe
Tills were playing up & store cards not being accepted. Luckily staff member did a work-around but if she hadn't - I would not have bought anything.
James Upham
Lucille Kelly
Georgina Whiting
Carmela Kellaway
Glenn Foreman
Patrricia Vearncombe
Adrian Newberry
Charlie Durban
Dart Vaderx2
Good selection of clothes. Good range of shoes. Often sales as well. In a good location for parking and shelter from the rain!
Lynette Searle
adella Smith
Mathew Cox
A decent selection of products considering the size of the store. Recommended.
Best Mates
I bought 2pairs of shoes from new look because it is very posh and clean in there and it is my type
phil Lefever
shirley saxby
Catherine Dowell
Ruth Russell
Nice clothing and sometimes a bargain to be found. Just a shame most of the staff are very judgey
Lesley Moore
I was served by a lovely young girl called Kizzy so helpful credit to the term.
Hamster Lauren
Dennis Durban
Fiona Wetherden
The fashion in store has gone down hill did not make a purchase
Laura PAGE
James M
My partner returned some items. She received excellent customer services - she asked the lady if they had a different size in one of the sale items she was returning and the lady checked store stock and online for her.
Life of a Dave
Hana Lee
Caitlyn Reynolds
Very difficult to navigate and poor selection of plus size
Lucy Conway
Joke Quintans
Kieran Mccreadie
Shannon Walsh
Personally work in New Look, and without trying to be bias, but I love the clothes and there are many great deals in the shop.
Rob Reeves
Andrew Rowden Rowden
Jo Gill
Joanne Walker
Chrissie Page
Jacqueline Whaley
Not enough selection, seem to have a lot of the same thing,
Pamela Stone
staff at 5 p.m. just want to leave quickly they don't seem to care about the People who finish work at 5 and is the only time they got to shop, the feeling you get is that they want you to get out asap or don't come at all
Nicholas Barber
Maureen Jepson
Daza Sc
Very helpful staff and served quickly. What more can I ask for?
modo mojo
Osman Ceylan
Charlie amery
I dont like it personally bit a girl definitly would as it is a girls clothing shop
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Get the widget for your site →About New Look
The New Look story began in 1969 as a single fashion store in the UK. From there, we’ve grown to become a leading fast-fashion brand, with 569 stores in the UK and over 200 across Europe, China, North Africa, the Middle East and Asia.
Their transactional website newlook.com now ships to over 120 countries world-wide generating 10% of revenues.
They’ve a significant presence in social media, over 3.2 million Facebook fans, 223,695 following us on Twitter and over 447,000 following us on Instagram.
- Website
- newlook.com