Miami-Dade County WASD

2 · 192 reviews
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Vivian napoles
Reviews 1
2020-10-28 04:28

Right after Comcast this is probably to worst plac...

Right after Comcast this is probably to worst place to call... the worst place to get any issue resolved -thankfully with Comcast you can just cancel - but unfortunately MDWS is the only ticket in town - so if you need to call them, I suggest you call when you have at least 1-3 hours to waste (yes, ...

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W. D.
Reviews 1
2020-10-22 22:56

They work for the county with probably a lot of be...

They work for the county with probably a lot of benefits that the majority of the people don t have and the work hours are ridiculous, they don t care about the rest that have different shifts, they open and close like if they only work for retirees. Horrible customer service and is impossible to sp...

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Lissy
Reviews 1
2020-10-16 02:37

Aug 17, 2020

Aug 17, 2020
I always dread calling government agencies, but Shakia was great! I did have to wait awhile for someone to take my call, but I just put it on speaker and went about my business. She was worth the wait though!

She explained everything patiently, gave full information, thus making s...

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Robert
Reviews 1
2020-10-13 09:52

They manage lose my mailed payment every other tim...

They manage lose my mailed payment every other time. It gets posted a month or so later after making a double payment to avoid disconnection. Useless to request a refund since they take so long to that that the next bill would be issued by the time I receive it. Total incompetence. What else can ...

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E Glines
Reviews 1
2020-10-13 08:11

I have tried for four days to reach a live person ...

I have tried for four days to reach a live person at WASA Customer Service- The "Automated Customer Service" phone system has repeatedly left me with nobody to answer and I've been asked to leave a message and my call will be returned- In four days, not one return call! I finally actually got somebo...

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Fabio Oliveira
Reviews 1
2020-10-11 01:29

The service cannot be any worse! i believe the cus...

The service cannot be any worse! i believe the customer service was trained in hell
the people are rude and they can't care less about anything, i guess just like any other public service in Miami Actually very expensive for a public service! TRASH is the best classification for MDWSD.

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Kathryn Mat
Reviews 1
2020-10-01 22:04

First customer service rep last week - a charmer. ...

First customer service rep last week - a charmer. The person I spoke with today "Pedro" one of the rudest customer service reps I have ever spoken to anywhere. Water bill this quarter both for myself and our neighbour - almost double with no changes in consumption, but according to the MDWSD, the re...

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anwar hall
Reviews 1
2020-10-01 20:21

So many stories of folks being caught off guard by...

So many stories of folks being caught off guard by an astronomical water bill in the thousands due to a water leak that's only determined quarterly when they read the meter. Instead of informing the residents much earlier on they'll rather let it get in the thousands, forward the bill and sneakily t...

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Marissa Lopez
Reviews 1
2020-09-19 22:34

I called for a simple question, If we have hard or...

I called for a simple question, If we have hard or soft water in South Florida, as it was needed to determine a dishwashing issue...very disappointed, Miami Made Water and Sewer Dept could not even answer this question of their own product....Makes me wonder what kind of water do we have in our home...

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victor farvet
Reviews 1
2020-09-08 06:18

I called today 5 25 2016 and received the best ser...

I called today 5 25 2016 and received the best service that I have ever received on phone calls to city Miami water department. Thank God some departments know how to work correctly in the city of Miami and Dade County.
Victor Farvet

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aminadaze
Reviews 1
2020-09-05 04:40

EXCELLENT TELEPHONE CUSTOMER SERVICE REPRESENTATIV...

EXCELLENT TELEPHONE CUSTOMER SERVICE REPRESENTATIVES! I had help when I moved to the Grove and needed to get new services - it was a breeze with the reps I spoke to. Unfortunately, I need alot of help keeping my account payments up-to-date to avoid problems. I'm a senior and have forgotten informat...

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Eric Pardo
Reviews 1
2020-09-03 18:33

The customer service just bounces you around left ...

The customer service just bounces you around left and right and their drivers are horrible and they drive around without license plates... That is the worst representation of equality in driving. Retract your drivers proper road etiquette and road rules don't block exit or lanes

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August Conde
Reviews 1
2020-08-27 05:20

Definitely needs an overhaul, as far a customer se...

Definitely needs an overhaul, as far a customer service is concerned. Kept me on hold for 40+ minutes. These are the guys who give government or public service a bad rap. Either the head needs to be fired, or major structural changes are needed.

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Naomi G
Reviews 1
2020-08-20 16:28

This office is highly corrupted. My parents bill ...

This office is highly corrupted. My parents bill was $100 more than usual. When my mom called customer service, she was lectured about possible undetected leaks. Right. I have read that this how Miami-Dade Water and Sewer covers up for their meter readers. They ALWAYS make sure to convince their co...

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Alee Rodriguez
Reviews 1
2020-08-18 04:50

The WORST customer service, I can t understand how...

The WORST customer service, I can t understand how you can work for the county and could be so rude and carry this i don t care attitude and get away with it. They could careless how long you waited on the phone, what the issue is if they don t feel like helping you then don t even bother. I wait...

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Anisle Wilcox
Reviews 1
2020-08-15 09:30

Filled out the application online to start service...

Filled out the application online to start service for a rental property, here is a month after and i just found out no water has been turned on in that property because I had someone going to pressure clean the house. You would think there's a number you can call during weekend days to at least get...

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Magela Tejera
Reviews 1
2020-08-15 04:21

Moved, scheduled a transfer and it was not done in...

Moved, scheduled a transfer and it was not done instead my account was closed and was forced to open a brand new account where I need to give another deposit and they charge me for connection fee. was told someone would come by midnight to turn it back on and it didn't happen at 5 am I called and ...

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Maggie Steber
Reviews 1
2020-08-06 13:08

I think meter readers have a tough job. But I've ...

I think meter readers have a tough job. But I've been very happy with the service I have received in this area. If they come and I'm not home, they leave a message on my gate. They do this 2 times before a charge is added to my bill. They go out of their way for me (I live in Shorecrest) and the ...

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Elsa Innamorato
Reviews 1
2020-07-26 11:49

Happy Thanksgiving to the water and sewer departme...

Happy Thanksgiving to the water and sewer department I would like to thank all of you from management to staff because we have healthy water in our house all year long and that takes a lot of hard work thank you and God bless you always!

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amber gonzalez
Reviews 1
2020-07-25 07:48

Worst service alright! Calls are not recorded so t...

Worst service alright! Calls are not recorded so they do what they want. A guy Enrique hanged up on me and i had to go through all the process again. Very upset i called again and a guy name Pedro Rodriguez supposedly treated me very sarcastically. It is a shame that is a service that you need and y...

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Terri Camejo
Reviews 1
2020-07-20 16:13

Poor customer service! Contacted via telephone 9 a...

Poor customer service! Contacted via telephone 9 am today and later in day via email regarding yellow water coming out of faucets. I was informed by telephone customer service representative, "we don't come out to check this type of problem, it will eventually clear out but don't drink it". Now, six...

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Eddie Valle
Reviews 1
2020-07-12 06:05

Horrible customer service. The people who i spoke...

Horrible customer service. The people who i spoke with was very unhelpfull (they need mor training on their services ) i called at 7 pm for an emergency, they told me that soneone will be at the property the latest 12 pm anf noone showed up. I called again and they told me they canceled the ordet, ...

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Walther Arias
Reviews 1
2020-07-03 03:25

Horrible service!

Horrible service!

After a 30 minute wait to get one person to answer the phone I was not able to be helped. The representatives treat you as if you are bothering them. They seem not to like their job and even though they "try" help they do it with a bad attitude. Their tone is aggressive and unfr...

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Marlen Reyes
Reviews 1
2020-07-03 01:37

April 2020. The Miami-Dade water and sewer electro...

April 2020. The Miami-Dade water and sewer electronic billing system is a disaster. i have been doing payments on line more than 13 years . i have been paying the water on time if any one runs to financial problem in your life time, if any one miss two payment in your life time they will close your...

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Jorge K
Reviews 1
2020-06-24 18:17

I will give Miami Dade water 0 start but I can ...

I will give Miami Dade water 0 start but I can t. Today I spoke to the rudest person I have ever spoken to. I ask to speak to a supervisor she went ahead and hanged up on me. I lost my job due to Covid and I am going through harsh times so I wanted to do a payment plan and she told me that she ...

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Liz Batson
Reviews 1
2020-06-21 12:36

they were cleaning out the sewer in the back..well...

they were cleaning out the sewer in the back..well they were all finished ,,covered the sewer......put all their tools away ,,,then got into their ac truck and went to sleep....... they stayed in front of my house for over 5 hours and slept.....but whe n 3;30 came they were alive and well and read...

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carolyn kaba
Reviews 1
2020-06-21 09:38

After a $2000 water bill due to an underground wat...

After a $2000 water bill due to an underground water leak, and months of remediation and other issues, I have to say the staff at WASD has been amazing. Polite, patient, thorough. They made this situation less of a nightmare than it could have been.

I had to post something positive because I am s...

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Gabriel Noboa
Reviews 1
2020-06-20 09:00

The worst customer service. Staff is not trained p...

The worst customer service. Staff is not trained professionally. 8 out of the 10 times I called I was treated with attitude as if they were doing me a favor. Water meter installers were the rudest and clearly can't explain how process work for residents. As a test I left 10 voicemails at different d...

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Gus Navarro
Reviews 1
2020-06-20 08:33

A totally frustrating situation trying to reach an...

A totally frustrating situation trying to reach anyone over the phone, even if you go to the emergency line. For residential it prompts you to hit 1, and then either a person or the system drops your call. Anyone know who you can complain to at the State Level? Locally it seems they could not care l...

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Esteban SaenzGutierrez
Reviews 1
2020-06-16 15:57

Sent a written request, and electronic application...

Sent a written request, and electronic application to avoid having the water shut off 5 business days ago.
Some how this did not get processed and the water was shut off.
910 water shut off -915 called and made sure everything was taken care of over the phone (if I am not wrong a little more expen...

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Denise Rera
Reviews 1
2020-05-27 23:14

Horrible customer service. Refused to give a pool...

Horrible customer service. Refused to give a pool credit after I repaired pool leak that had been costing me several hundred dollars each quarter. I refilled my 15 X 30 Foot pool after I fixed the leak and they said I didn't use enough money for a credit because it was based on past consumption. I...

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Sammy G
Reviews 1
2020-05-22 22:38

I want to write this review about a young lady who...

I want to write this review about a young lady who works in the lobby her name is Stephany but unfortunately I didn't catch her last name. I was pointed to her when I requested a supervisor and when I showed up to her desk she treat me with a smile and offer of help. At no point did I tell her I ask...

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Sal O
Reviews 1
2020-05-22 08:57

this is one of those departments that should be re...

this is one of those departments that should be replaced, horrible customer service, and they are not accountable to anyone. complaining to the supervisor is useless because they are only there to provide rude service and collect a paycheck

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John Irvin
Reviews 1
2020-05-19 21:55

I waited FOUR HOURS for a field rep to show up and...

I waited FOUR HOURS for a field rep to show up and nothing. If you can't make a four hour window then you should not be working for any company. Then they charge me $45 for the hook up fee. Trying to fight it but what can you do with a company where no body gives a @#$.

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Oscar Prieto
Reviews 1
2020-05-16 16:14

Im a licence Community Association Manager and had...

Im a licence Community Association Manager and had to deal with this department quite a lot for different issues evolving communities, and I have to say they always respond in a timely manner withing reasonable time. Definitely NOT the worst public service in Dade county. In my opinion and base on ...

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Joe Gato
Reviews 1
2020-05-16 04:59

It is 13:12 now. I have been trying to reach ANYO...

It is 13:12 now. I have been trying to reach ANYONE at the water department since 11:44 in four different calls (placed on hold until I had to go about life). Meanwhile I have no water service and don't know the reason why...no, it it not a payment issue. They need to change their name to Miami Da...

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USA TIRES INC.
Reviews 1
2020-05-14 01:50

ZERO STAR WILL GIVE THEM IF IT EXISTS pq customer ...

ZERO STAR WILL GIVE THEM IF IT EXISTS pq customer service by phone is the worst thing that can exist, after 15 minutes waiting for you to be served they do not know how to give you an answer that is worth it and when one claims you they hang the phone blatantly, one call again and they hang it up ag...

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Maricelys Diaz
Reviews 1
2020-05-13 22:08

If there was no star, I would give it to you. Cust...

If there was no star, I would give it to you. Customer service by telephone is the worst thing that can exist, after 15 minutes waiting for you to be served, they do not know how to give you an answer that is worth it and when you complain they give you the phone blatantly, one calls again and they ...

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Lance Decuir
Reviews 1
2020-05-12 10:41

I had an issue with sewer back up at my home and I...

I had an issue with sewer back up at my home and I was not sure if I was going to be responsible to replace it or not. Luckily, the County stepped up for me and sent the whole team out one Sunday morning to replace the broken pipe. Everyone was very polite and courteous and I am appreciative to th...

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Cristian DeSeta
Reviews 1
2020-05-09 17:43

The WORST utility ever devised. They simply cannot...

The WORST utility ever devised. They simply cannot figure out how to open an account so I can bathe my child. They have zero regard for the public heath of the community and could care less about the sanitary needs of children. It is deplorable. If I realistically truck water in from any other munic...

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Brian Morejon
Reviews 1
2020-05-09 16:44

If there was any way of giving them a negative sta...

If there was any way of giving them a negative star rating I would. Their customer service is worse than horrible. I have worked customer service including call centers and the main goal is to resolve issues first and foremost and secondly in a timely manner. I have 7 accounts!!!!! they want to give...

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Mjg Gjm
Reviews 1
2020-05-08 16:20

REF 56253421XX Miami Dade Water n

REF 56253421XX Miami Dade Water n
Sewer Customer Service Agent Paul. Brisky, Abrubt, Snappy, totally sounds like he hates his job. Paul will most likely do better in a position where he does not have to work with the public. Our tax dollars and water bills should be put to good use. I spoke to a ...

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