Follow up
So after my initial review mazda 2 20 resched out to me and made everything they could to set everything right.
So very very satisfied here.
Proved me wrong
That's my local mazda dealer.
Ive brought in my car multiple times for different issues .
No my screen goes crazy and its an ...
Terrible service, the receptionist doesn't even let you complete your inquiry before saying "one moment please" and putting you on hold with absolutely no explanation. The receptionist is the front line of excellent customer service; if s/he doesn't take the time to listen to your request, I'm sure ...
Waste of time and money. Anywhere else you can find a better deal. Just sold me a CX7 with serious engine problems and they do not accept there even exist any problem although there is a certified inspection report showing all those, neither they take the responsibility to do the repairs and just w...
We are not human for half the world. With covid no understanding of the situation. Thought i have to say best salesmans ive seen in a while. Ask for Madame Vanessa, shes the best. Employees 5 stars. Mazda 220 1 star. At least its a pretty place 2 stars ..
Impeccable welcome !!!
Mehdi Nagi - direct information, no waste of time, exceptional advice, managed according to my budget !!
Love the service here. The counter staff are amazingly friendly and knowledgable. The management is professional and highly customer focused. And I don't even own a Mazda! I bought a used Murano there with a 5 year third party warranty. They treat me like a Mazda owner regardless. Better service he...
Feel we could have been given more care. We purchased the car.
Fantastic experience. My salesman, Lloyd McKay, was professional, polite, knowledgeable, and really went the extra mile to make the car buying process easy.
This place understands customer service. I will be recommending anyone I know looking for a car to drop in here and can assure them the same...
Slow, inefficient service. Had appointment, but salesperson was swamped with other clients so I had to wait an hour and a half. Then it turns out the car I made appointment to test drive had a flat tire.
So I left without accomplishing anything other than wasting time.
Sales person was competent but I had called them in advance about a vehicle and they said they had it in stock but then they later called me while I was on my way to go see it to say that they had already sold it before they confirmed availability. I still made my trip there anyway to browse cars bu...
In general excelllllllent service ....
they gave me more that I askes for ...
Was in good hand .... very friendly.
They understood my needs ...
.they took care of everything!
They gave me the necessary tools to acquire my vehicle .... they understood my immediate needs.
On my part excelllll...
My purchase to this new Mazda CX-9 was so smooth that I could hardly feel any pressing situation. The care taken by this team was excellent and they demonstrated all the required skill set which can influence any buyers. I am glad to have Ali Raza a sales person from this location to guide me whole ...
I cant recommend Mazda 220 enough! We dealt with Loyd throughout our entire buying experience. He was very knowledgeable, personable, and made us feel at ease throughout the whole process. He went out of his way to get us the best deal possible. We would highly recommend Mazda 220 and Loyd to anyone...
Offered a reasonable price for the state of a vehicle, was turned down. The car even had the engine light on, I was told they could disconnect it, but that they don't know what the issue is.
Would you trust that? Because I would not trust this dealership (due to this let's hide what's happening ins...
Car buying is never easy. Hats off to the Director of Sales (Eric Boisclair) and the Director of Finance (Alex Fawal) at Mazda-220 for an outstanding, personalized customer experience and great flexibility, which surpassed all my expectations.
I rate them 5 out 5 stars for empathy towards custome...
I needed a used a recent model. Although most dealers price their used vehicles similarly. I found 2-20 had the most extensive selection of used Mazda as well as other recent models from other manufacturers. The service was good and the agents are present for you.I
Needless to praise Mazda, but Mazda 2-20 is simply a friendly, smiling, welcoming and punctual place providing professional services at moderate prices. I love it
My experience all started when I had bad news; the subframe was rusted on my car and wasn t safe to drive. I brought it in to Mazda 2-20, they took a look, and wouldn t let me drive it. They said they would get me a rental, and after a few days they did. They were waiting for the part, but weren t s...
A dynamic team! Congratulations to all for your excellent work! Very happy to be part of the group!
I love working with the entire team of Madza 2-20 professionals. What enthusiasm at work! Do not leave the gang, I'm proud of you!
I was served by Michel. He is very well behaved and experienced guy. I had no experience of buying a car. That guy seemed to help me a lot but I bought my 2019 Mazda3 with MSRP.
Overall they were good, they were not pushing me at all to buy their car which I faced in ille Brossard.
Great staff, second car I purchase and definitely wont be the last. Would recomend to anyone looking for great after sale service.
We had an excellent experience purchasing our car with Lloyd. He was very friendly and patient, and answered all our questions honestly. He made us feel at ease throughout the process. He was so nice and friendly and it really helped us feel comfortable.
We would highly recommend buying from Lloyd ...
Excellent service very smiling employees I have been going there for 4 years
Went in needing an upgrade from my previous car, and found exactly what I wanted. The sales reps (in my case Alex St-Pierre) were extremely polite and courteous, and helped with any inquiries I had. They listen to what you need and show you the best options accordingly.
Alice from finance was als...
Very friendly, well behaved, not pushy. Bought a new 2019 Mazda3 from them. Happy!
My son bought a mazda 3 at your dealership in October 2017, he is still raving over his car, keeps it looking new, and services it at 220 also.
I was with him when he bought it, liked your dealership, the sales rep who worked with my son was quite helpful.
I will be in the market in late 2019, wil...
I just broke my lease with Mazda 220 and I will never get another car from them ever again. Just to get intouch with someone was near impossible. I wouldn't get calls back, when I would ask for certain information to be updated it wouldn't be and I found some of the staff to be very rude and unprofe...
I gave a depod on a car and it took three me before receiving my check. After several phone calls without answer. So I find that there is a communication problem.
Very good shopping experience. Lloyd and Carol were very helpful in helping us purchase both cars. I recommend this garage!
Mr. Boisclair has shown great professionalism on loan to me with his sales team. They were able to advise me and answer any questions I had in a clear and honest manner, which only strengthened my confidence in this dealership.
The human aspect is taken into account and you don't feel like a number...
Vanessa is the greatest!! She gave us a very good service and she is very friendly!! Actually everybody over there were friendly, and they were very patient with my 15 month old running all over the place. Will definitly go back to them if we need an other vehicle. Thank you Mazda 2-20 !! Keep up th...
Nice dynamic team. I did not know the Mazda brand but the Mazda2-20 staff in Pincourt introduced me to the brand, especially Gabriel Gagnon who is a dedicated representative to his customers. He listens to their needs and respects their expectations. A big + for the team and to choose when buying ...
Had a very good and smooth buying experience with Leo Li. He regularly checked in on me during the entire process and even picked me up and drove me in to the dealership when it was time to get the vehicle. Service above and beyond. Thanks Leo!
I really liked my experience at Mazda 2-20, I recommend this dealership. Also, a big thank you to the seller Lloyd, he was super professional and he was able to meet my expectations. No selling pressure!
Extremely disappointed in the service at 220.
I call to make an appointment I m transferred and hung up on, I call back and then I m left on hold On an open line where I can hear people
Chatting, then they hang up. I call
Back again and the reception is rude and says well they re all Busy. I get ...
Very good and prompt service. The people that work there are very polite.
I was concerned about buying another used car having heard of bad experiences in the past, but mine couldn't have been better. Lloyd Mckay took the time to get to know what I needed and found me the perfect fit. I know exactly where to go whenever I need my next car.
Thanks Lloyd!
Customer service for super friendly vehicle maintenance, thank you
i dont like their service department, very very expensive, i was expecting a discount with my own engine oil, they charged for oil anyway. they charge 45 dollars + tax for tire change (i have my winter tires on the rim already!), and for 24000km check they should take off the wheels anyway! i will n...
Robotic buying process, unfriendly, dishonest. When you go to a dealer, spend hours and ask for a price. You don't give me a price higher then what the Mazda.ca website gives. Dishonesty will never give you a sale.
*Shortly following my original review I received a call from one of the directors ...
Today I went to the service and I have an exceptional service from Guylaine! I wanted to emphasize the good customer service of the whole team too !!! I recommend Mazda 220 to everyone !!!!!
Ultra friendly experience with a group of authentic and pleasant sellers. What more could you ask for as a first experience at a dealership. Thanks to Lloyd, Alex, Stephane, Andre and Emilie for this incredible service!
TLDR: The experience prior to purchasing the vehicle is great, but they have abysmal service after-sale, even if they market themselves as a "big box benefits with small box attitude" dealer. There was zero follow-up after the purchase of my vehicle. Avoid Mazda 2-20 if you are looking for a trustwo...
Did a stage here once for school. Learned alot as all the mechanics there were the very best at what they do. The wash bay wasn't short on performance either. These guys make a scrappy car look brand new. If I'm ever in the market for a new mazda or used car, this is where I would go for sure.
Great sales team, great prices. Amazing service department.
I look forward to sharing my shopping experience at Mazda Pincourt. Definitely, above my expectations! I was served by Mr. Michel Faubert (an extraordinary person) with professionalism, respect and transparency. I would also like to thank Mr. Jean Michel and the whole team who prepared my car, as we...
Bought a used car here . Lloyd was really helpful and there was no pressure . Very pleasant experience !
I drove all the way from Toronto to get my mx5 2020 Miata, the dealership offered us good price for the vehicle and the sales people were very humble and honest
Got my car agreement done in 30 mins.
Highly recommended.
Bought a used car here.. be careful what you purchase they told me they put brand new breaks and they broke within 10k km and my mechanic said they are the cheapest discs he s ever seen, they told me they fixed a leak and it came back after a few weeks. Furthermore the car has had several problems...
Thank you Mazda 2-20 for the great experience I had when purchasing my 2020 Mazda CX-5. More specifically, thank you to my representative Michel Faubert for his transparency and authenticity throughout my shopping. The test drive was just as enjoyable. All team members were helpful and patient. Havi...
Their service is friendly but their prices are absurd. I've been told I need a new cabin air filter ($120 for a $12 piece that they've already removed to inspect so zero extra labour for them) even though I changed it 4 months ago and mazda guide says to change it every 40k or 24 months. They also t...
My buying experience was fantastic! No pressure sale and gave us a great deal on a great vehicle. Thank you Alex for the amazing experience.
Horrible! I called for appointment left a message no one called me back! Waited for 4 days called them back no one picked the phone. Service department should work on their soft skills. I rather use other dealership.
Great team, I love working for Mazda 2-20 for the last 12 years. Very professional dealer with a great team spirit.
Went it for an oil change and change of tire. 6 months later I went to another mechanic and told me that my oil was most probably not changed 6 months ago since it has very thick and dark. Also, Mazda mixed up my tires and gave me back one tire of someone else's car.
Give an appointment at 1h45pm for a change of oil and the woman at the service tells me the car will enter the garage between 2:30 or 3:00 pm I ask him why take an appointment ??? She answers me the time of the appointment it is for with the technical viewer wow I left my wasting my time I have a sc...
very pleasent experience .Leo LI is a professional in his field.
I have no hesitation in recommending Mazda 2-20, I bought a used vehicle there last summer. I did business with Vanessa used vehicle consultant. She was able to find me a vehicle that met my needs as much for the type of vehicle, the mileage and my budget. Vanessa demonstrated professionalism and ef...
Last summer I was looking for a used vehicle, Vanessa used vehicle advisor received me professionally, she paid attention to my search criteria (price, type of vehicle and mileage). She found me a vehicle that met my criteria. The transaction went very well and I am satisfied with it !! I recommend ...
Michael Charron was really nice and made the buying of my new car a great experience. I would recommend him any time!!!
The dept service is excellent, kind and welcoming. I did not have to wait a long time to do a recall on my car, etc. but the very high prices for repairs as simple as brakes remind me why I will NEVER make repairs to this dealership. I pay 50% less at my local mechanic who does a great job.
They are totally unfair. They gave me appointment to come see the vehicle and I came all the way to see that vehicle and on my way I was chatting with Richel. She said don't come because of this virus and we can't even show you that vehicle with inspection. But I came all the way because I knew that...
Came to buy our new car and had the best experience with Joey! He made us feel comfortable and validated in our choices. I have never had such an experience! Thank you Joey for providing us with our wonderful vehicle for our next chapter in life.
Very warm welcome, salespeople are respectful and not pushy, it is very pleasant to feel listened to, helped, and not harassed!
Excellent service from start to finish! I loved my experience, professional and personalized service. I felt no pressure from my seller. I highly recommend this dealer.
I tried to make an appointment to see a car and they told me it was still available and that my appointment was all set up . When i got there no one was aware of my appointment and the car that i was coming to see was no longer available even though i had called just hours prior. Obviously annoyed ...
I was looking at used cars and had the great pleasure of talking to Loyd, who is both personable and passionate about Mazda- exactly what you need when looking for a car!
He took the time to show me multiple cars, provided me information that I did not find online and even convinced me that my pr...
Very pleasant and pressure-free shopping experience.
If your looking for a second hand car or even a brand new one. Visit these guy's. I just got a 2012 Rouge second hand SUV. I've bin to a lot of dealerships and some of the sales rep have an attitude problem. And give nothing for your car. But when I went to Mazda 2-20 in Ile-Perrot they were aweso...
Excellent service. Staff Very helpful. Got a great car for a good price. Will be giving them more of my business. Stephane Mercier did a fantastic job getting what I wanted in a short time. Thanks to the rest of the staff for there help too.
Was looking for a used mazda3, out came LLoyd ,he was very helpful and knowledgeable, found us a beauty.
Tks LLoyd
Washing department is the best. There do very very good job on cars,like shampoo, polishing, carwash.
I echo every comment Dan wrote below. Same thing happened to me. Glad I bought my Mazda at another dealership for even LESS than the price Mazda 220 said was impossible to get.
Bought a used CX3 paid 15,000$ for it and the lights have condensation in them was told they would order new ones and change them (I m still waiting) called left a message no answer. Paid 550$ for rust proofing, and there is rust on the trunk and they forgot to spray some near the engine. I even re...