Cusik

3.3 · 88 reviews
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West Jackson
Reviews 1
2020-12-21 09:41

The fees have increase almost 30% in 5 years, and ...

The fees have increase almost 30% in 5 years, and the outlook of the neighborhood has decreased. Last year, the landscaping company failed to show up for weeks. Their management agent can't seem to even remember who we are, as he states, "I cover 12 properties." Apparently that is 11+ too many. The ...

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Lauryn DeLoach
Reviews 1
2020-12-07 22:02

Worst company ever. No communication from them. Co...

Worst company ever. No communication from them. Considered taking a loss on selling my house just to not deal with them anymore. I looked them up on BBB and they have several complaints. Hoping our HOA switches management companies very soon.

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Adrienne Cheeseman
Reviews 1
2020-12-02 09:54

Horrible response rate to residents and when they ...

Horrible response rate to residents and when they do reply you only halfway receive answers. They have increased their fees year after year yet residents see little improvements. I am fine with paying more if it is justified. I have owned a property for over 5 years and they had previous management ...

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Alem mekonnen
Reviews 1
2020-11-19 20:01

Not well communicating with email regarding bill, ...

Not well communicating with email regarding bill, waited to send past due charge bills. Error on account number can be corrected if payee knows on time when transaction not processed. Homeowner processed HOA monthly payment on day first online. Received mail notifying return payment on the 10th, w...

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Charles P
Reviews 1
2020-11-01 07:46

Non-friendly staff, called 2 times explained my qu...

Non-friendly staff, called 2 times explained my questions/concerns the person on the other end was short as if I was bothering them! Once the call was completed didn't get a goodbye or have a good day! Wouldn't do business with them but unfortunately that is out of my hands!

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Brian Fried
Reviews 1
2020-10-24 05:50

Just got off the phone with this company and spoke...

Just got off the phone with this company and spoke with someone who was very rude as I was trying to understand a situation. This company had purchased my neighborhood's account and only reached out via letters that I thought were spam since I had never heard of the company. You would think they wou...

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Jaclyn Ehrlich
Reviews 1
2020-10-04 15:49

Cusick Community has managed the neighborhoods we ...

Cusick Community has managed the neighborhoods we have lived in for the past 10 years. They are respectful of homeowner needs, responsive and courteous. They have a wealth of experience in dealings with HOAs and are an effective liaison between parties! Excellent company, highly recommended!

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Barbara Reitz
Reviews 1
2020-09-19 14:26

Nicole Furrow from Cusick Management has been help...

Nicole Furrow from Cusick Management has been helpful, always returns my phone calls even when she is at her home. This morning we had serious underground water leak, Nicole was on the phone and had the plumber on our property within an hour of report.

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Crystal Mulenex
Reviews 1
2020-09-19 13:28

This company is the worst property management comp...

This company is the worst property management company ever. They doulble charged my account for HOA fees and literally took over $1000 from my bank account. They keep giving me different excuses every time I call and have offered no solution for me getting my money back after 3 days and 15 phone cal...

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Ruben Vasquez
Reviews 1
2020-09-03 15:46

I live in an HOA managed by Cusick. They have awfu...

I live in an HOA managed by Cusick. They have awful customer service, treat you with disrespect when you call their general line. The actual time it takes for them to respond could be months. I had a roof that needed repair and waited 3 months for approval. Another example there was vandalism done t...

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Nick Mozea
Reviews 1
2020-08-26 13:31

HOA's be warned... Former condo association pres, ...

HOA's be warned... Former condo association pres, so experienced property mngt first-hand... Extremely poor or non-existent communication from Cusick with residents bringing up questions about violations. During HOA annual meetings, the "property director" is impersonal with no follow-up. I'd look...

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Chelsea Sigler
Reviews 1
2020-08-08 18:33

I cannot say enough good things about Cusick! They...

I cannot say enough good things about Cusick! They always respond quickly and have been so helpful with all of my questions when I call in. After hearing so many horror stories about HOA/Property Management companies we are so thankful that we got Cusick! I would highly recommend this company - they...

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Kristen Moyer
Reviews 1
2020-08-05 00:53

This company manages a property across the street ...

This company manages a property across the street from me. Despite repeated requests, they have failed to clear the sidewalk in front of their property. My children use this sidewalk for their bus stop and it is covered in weeds, poison ivy, and trash. The upkeep of the property is sorely lacking...

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Shokoufeh Kamyab
Reviews 1
2020-07-04 22:41

Our HOA fee are so high and every year gets increa...

Our HOA fee are so high and every year gets increased. I am paying almost $200 each month and I am not happy with their services at all!!!! Green space in front of my house is always a mess!
Trash pickups is always on time tho.

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J R
Reviews 1
2020-07-02 22:56

This company is our homeowners association so I em...

This company is our homeowners association so I emailed them with pictures of an obvious violation. I received a corresponding email stating that it had been addressed ( obviously it has not or I wouldn't have emailed you with pictures). I then called to talk to the person who emailed me and was t...

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Alisha Connors
Reviews 1
2020-06-26 20:15

Cusick community management is one of the best I'v...

Cusick community management is one of the best I've come across. From their professional staff to their timely action on work orders or general concerns they have been top notch. Coming from other experiences with different companies I can honestly say that I am completely satisfied with the way th...

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Meredith Deem
Reviews 1
2020-06-20 07:37

I have called numerous times over the past year an...

I have called numerous times over the past year and emailed and nothing has been done to improve the standards of my community, also I've never gotten a returned phone call. There is trash all over the place, tall weeds and uncut grass in the common areas and vacant lots and with all the money we pa...

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F M
Reviews 1
2020-06-04 19:44

Each time we call for info we get a different pers...

Each time we call for info we get a different person who either does not know how to get the info we need and/or they're rude to begin with. Would not be surprised if its a revolving door over there. Typical of organizations where upper management and above put their own interests before anyone el...

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Wendi McCall
Reviews 1
2020-05-21 14:34

We have been with a couple of other HOA's in previ...

We have been with a couple of other HOA's in previous neighborhoods we lived in and did not encounter any difficulties; however, with this HOA they are more interested in keeping the Developer happy (we suspect they are looking to garner the Developers other properties), than the Homeowners. There ...

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Michael Burton
Reviews 1
2020-05-12 00:09

Very caring people who do a great job. Many people...

Very caring people who do a great job. Many people do not understand the function of an HOA management company and place blame for problems with the wrong people. Caryn Cusick leads an elite organization of dedicated professionals. In particular, Rita Barrett and Laura Shadron always seek to exceed ...

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kelly helms
Reviews 1
2020-04-28 23:53

My sons wheelchair ramp was IMPOSSIBLE to apply fo...

My sons wheelchair ramp was IMPOSSIBLE to apply for, and was eventually denied. I wasn t contacted back for weeks despite over a dozen calls and emails when they switched board members. The process was exhausting. Pretty sad when Medicaid and BCBS works faster than my HOA. Even sadder when a little ...

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Kalyan Malladi
Reviews 1
2020-04-23 05:37

I have horrible experience in dealing Sarah white ...

I have horrible experience in dealing Sarah white from Cusick. She is very rude in her emails and presented incorrect /inconsistent information with out checking the background of the case. @cusickmanagement-How i can represent the horrible experience that i have gone through ? Could you please put ...

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Lauren Conard
Reviews 1
2020-04-07 16:41

AMAZING customer service from April at Cusick. I ...

AMAZING customer service from April at Cusick. I usually absolutely dread calling HOA companies because they keep me on hold forever, give me the run around, or transfer me to multiple people. This was quite the opposite experience, she was super quick to answer the phone, had a GREAT bubbly perso...

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Kendry Pujols
Reviews 1
2020-03-19 01:04

THE WORST SERVICE EVER!!! I can't believe how rude...

THE WORST SERVICE EVER!!! I can't believe how rude and the lack of professionalism by this company. I never fill out surveys or reviews for any company that i have done business with; nevertheless, I just cant help it with Cusick Management. The CSR who answer my phone call was 100 % rude, didn't al...

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Joshua Martin
Reviews 1
2020-03-18 18:43

I have lived in my community for about 3 years. Re...

I have lived in my community for about 3 years. Recently I purchased a new home and I call be office multiple times within the last 2 Weeks to notify them that I was moving and then I will be taking care of the last payment for the HOA dues. I have yet to have a call return or an email returned or ...

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Anthony Kestler
Reviews 1
2020-03-16 23:07

Our neighborhood has used Cusick Community Managem...

Our neighborhood has used Cusick Community Management to manage our HOA ever since the builder turned the community over to the homeowners two years ago. Being the HOA president, I have worked closely with our manager representative, Michelle Mobley, and I can't praise her and the company enough. S...

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Shari Manning
Reviews 1
2020-03-07 21:12

I have lived in several communities over the years...

I have lived in several communities over the years and been involved at some level with the property the various management companies. It is fair to say that my interactions with the experiences with Cusick have surpassed my expectations. They are very responsive to questions and inquires and have h...

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Erica Mullen
Reviews 1
2020-02-23 09:30

Have worked with three other property management c...

Have worked with three other property management companies in the Charlotte area over the last several years and the service I have received from Cusick has been by far the best. They are always responsive to the communities needs in a timely and professional manner.

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Michael Roberts
Reviews 1
2020-02-06 14:15

I currently have a complaint with the S.C. departm...

I currently have a complaint with the S.C. department of consumer affairs against this company. It has been about two and a half months that I have had a complaint with them and the HOA board at Spicewood Community. They have continued to tell me that things are in the works, but they can t give me ...

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Stephanie Ewing
Reviews 1
2020-01-16 18:55

Nicole Furrow has done an amazing job for our HOA ...

Nicole Furrow has done an amazing job for our HOA management for our community!! She always tries to be responsive and professional both to our Board of Directors as well as our property owners in need of assistance. As a Vice President on our Board I work with Nicole closely and it has been a pleas...

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