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Mason-McDuffie

5.0· 162 reviews
Average ratingExcellent
5.0/ 5

Based on 162 reviews

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What reviewers say about Mason-McDuffie

Generated with AI from 162 reviews on Trustburn · updated 13 days ago

Across the reviews on file, customers consistently describe their loan officers as responsive, communicative, and supportive, frequently noting that the process was made easy and that staff went above and beyond to explain each step and secure good terms.
What does Mason-McDuffie do?

Mason-McDuffie is a mortgage company that helps with home purchases and refinances. They work with loan officers to guide customers through the lending process.

What are the most common complaints about Mason-McDuffie?

Based on the lowest-rated review on file, the criticism involves post-closing communication issues, specifically that a billing error was acknowledged but not resolved, with the customer reporting unreturned emails to both the agent and an assistant loan manager after closing.

AI-generated from reviews on this page. Verify anything important with the company directly.

Mark T
Reviews 1

Matt gave us an amazing experience.! Our refinance was quick, simple and easy... Matt is honest and gave us accurate information up front and worked to make our experience enjoyable and easy. Matt worked on our behalf to be sure we secured the best interest rate possible and worked to be sure we understood everything during the process. I will continue to use Matt in the future and recommend him to others who need assistance with a new mortgage or refinance.
Thank you Matt..!

Don Fry
Reviews 1

For a recent loan that was funded, the loan officer Judy Bettencourt was outstanding in every way. When all the appraisers told her it would be a month to get an appraisal. Judy got one in a week! I'd highly recommend her to everyone.

Don Fry
Assoc. Broker
Century 21 Arnold, CA

Joshua Azevedo
Reviews 1

Guillermo was our loan officer and he was responsive, communicative, helpful, and took pains to explain every step of the process and answer every one of the (many, many, many) questions I had. He never went more than 48 hours without checking in on us (in spite of the fact I was messaging him nearly every day with questions), and went above and beyond when the usual speedbumps happened during the process. I could not recommend him more, and thank you again, Guillermo!

Alexandra Gomez
Reviews 1

I was working with a lender who in my opinion was wasting my time and was very unprofessional to say the least. My Realtor Christine (Tina) Hernandez referred me to Amber at Mason McDuffie Mortgage where I was able to express my feelings on the situation I was in with my lender at that time. Amber reviewed my file before I even confirmed I wanted to transfer over in order to give me her opinion from a professional stand point. She even offered to work with and support me along the way if I decided to stay were I was at. You don't get that these days so it was a no brainer that I'd love to work with someone that had such compassion for what they do and was genuinely a good person. She made closing happen sooner than I could imagine! Amber was so consistent and professional. Each step was smooth, she really put my anxiety at ease from my previous dealings with a mortgage lender. I would recommend Amber Silva with Mason-McDuffie Mortgage at the Visalia, CA branch to any of my loved ones, friends, co-workers and acquaintances with every ounce of confidence she will do her very best!

CJ Elliott
Reviews 1

Had the opportunity to work with Pierce Burton at Mason-McDuffie for my first real estate investment. He took his time, remained professional and encouraging throughout the entire process. Highly recommend Pierce to everyone. You won t be disappointed. Ask for him by name

Aaron Cho
Reviews 1

I've worked with Jennifer Mize at Mason-McDuffie a few times now and I won't work with anyone else! She's frank about rates, honest about where the market is going, and communicative every step of the way! She provides a small town feel as you go through the process of getting a new loan or refinancing (if that makes any sense). Thanks Jennifer for all your help!

Krista Pennington
Reviews 1

Alex Allred is the bentonville office is absolutely phenomenal to work with, she strives in educating not only her clients but also her referral partners. I high Recommend everyone to talk to her about getting a home loan! Thank you Alex for everything you do.

Alexander Molina
Reviews 1

I had a great experience refinancing my mortgage with Katerina Stephens. Katerina was always available to answer my questions and made me feel that I had her support throughout the entire process, If I have to refinance my mortgage in the future, I will do it again with her, I'm very happy with the results I got and no doubt she'll help me again in navigating the entire process.

scott kane
Reviews 1

Cynthia made our new home buying experience pleasant from start to the finish. Always keeping us in the loop on what was going on during the long and, at times stressful process. She always found time to return calls, emails, even though dealing with many clients. We really appreciate that.

Wail Abbo
Reviews 1

I will try to be as fair and objective as possible. The agent (F.B) who worked with us was great and everything was perfect till we closed. They made a mistake of charging an extra day of interest, which they admitted to in email and said they will either mail us a check or have the title company mail us a check. It's been 3 months and nothing but radio silence. We sent multiple emails to the agent, and to an assistant loan manager (R.C), that was included in the loan-closing email chain but received no response. They lost a client for a measly one day of loan interest and it's very disappointing, considering how great they were before the loan closed. I have 2 family members who wanted to work with this lender but I re-directed them towards another lender in the area.

Gerardina Szudelski
Reviews 1

Guillermo Santos from Mason-McDuffie was a pure pleasure to work with! He is a very knowledgeable, trustworthy, and communicative person. Always available and ready to address our concerns and questions, even on weekends! He will be our first call for any mortgage advice, no doubts!

akash amin
Reviews 1

I just want to thank pierce for helping me with my house in Texas. He was very helping and explain the whole process very thoroughly. Pierce is very communicative and always responded by texting or calling he made this transaction very smooth. Will definitely work with him in future and recommend it to my family.

Vinesh Govindbhai
Reviews 1

Worked With Martin Crampton, we did not get off to the best of starts, but he absolutely came through and got the refi done. Most of the mishaps were not his fault at all, but he weathered the storm as best as he could and definitely came through on his promises. I would work with him and the company again and recommend them as well.

Carl Eguia
Reviews 1

Carolann was awesome she took us by the hand every step of the way, which was important to us, as we were first time home buyers. Carolann even got creative to get my wife and I financing, since we did not have the required down payment. Carolann was very informative, honest, and had our best interest in mind when going through home buying process. I would recommend Carolann to anyone I care about, who is interested in buying a home. She cares about her clients, like they are her family!

Danell Dickson
Reviews 1

I've worked with a Sean in the past and he never disappoints! The communication he has with his clients is 2nd to none. He is always available for questions or concerns and prepares the documents in a timely manner. It's always a pleasure doing business with him. I highly recommend Sean for any/all of your loan needs. A++++++

Thanks Sean!

Danell D. Dickson

Michael Stosz
Reviews 1

Katerina made the loan process easier than I could have imagined for a 1st time home-buyer. It s obvious that she is absolutely dedicated to her clients and was incredibly pleasant to speak with at all times during the process. Couldn t have asked for anything more!

Kent Sargent
Reviews 1

This was my first time buying a home. Karen's name was passed on via a friend so I decided what the heck, let's see where this goes. I am glad I did! Karen and her assistant, Adelle, were amazing!!! They were readily available to answer any questions, worked fast and efficiently with the paperwork, and were in constant communication with my realtor. I was very impressed with them and glad they were a part of the team.

Marc Anderson
Reviews 1

Sean was amazing from start to finish. Not only was he detail oriented but got us from start to closing in 20 days even though it was Holiday season. He is truly an exceptional man to work with and I would recommend him to anyone who wants professionalism and diligence from there lender! 5 STARS NOT ENOUGH.

Brittnee Miller
Reviews 1

We worked with Alex Allred and Mason-McDuffie to purchase our new home and it was an amazingly smooth and easy process. Alex is So knowledgeable and personable, and was in constant communication with us through the entire process. I can t recommend her and her company enough.

Greg sears
Reviews 1

Lynell, Thank you for guiding me through this. The stress of buying / Refining a home is real, especially when family members are involved.
Knowing and trusting I was in good hands helped me deal with the family members a whole lot easier. I can t thank you enough.

Greg

William Wise
Reviews 1

Purchasing a home can be a very stressful time. You need to find a mortgage company that will be there for you every step of the way. Brittanie and her great team at Mason-McDuffie are some of the best. They are honest, knowledgeable and will communicate with you. They will take the time to answer any question no matter how big or small. They will go above and beyond to help make your buying experience is smooth and trouble free.

Michael Tubbs
Reviews 1

Could not have any better.
Sean is a true blessing and we could not have asked for more. His attention to detail and follow-up are perfect
Should be a ten star review

John Meussner
Reviews 1

John made the process very smooth and easy. He was very straightforward and professional. It s a lot of info thrown at you and he was very knowledgeable whenever we questioned him. In fact, our settlement date was moved up a week due to his hard work. If you have ANY mortgage needs, I highly recommend working with John. Thank you again John!!

Chuck B
Reviews 1

Mr. Van K. Zannis came to us as a referral. Our mother was in need of financing and was having a difficult time securing the ideal funding solution for her situation. Right off the bat we could tell that Van was not your stereo typical Loan Broker of today, in fact, he is quite the opposite. Mr. Zannis conducts business the old fashion way; he says what he means and means what he says. He quickly helped us to understand the available products and what product would be the best option for our mother. From there, Van was with us from cradle to grave, often working after normal business hours and even on weekends. Never once did we feel out of the loop; never once did he not respond promptly. Van earnestly made us feel that he was on our team, that he wanting this loan for us as much as we wanted it for our mother; so refreshing to receive this level of "old school" service. Even when things became tense with the often "over the top" requirements of the post 2008 lending era, Van helped us navigate the terrain working with us to stay ahead of the process. If you need to borrow money, Van is your man. I would highly recommend Mr. Van K. Zannis to anyone who has a need of borrowing money.

Christian Nguyen
Reviews 1

Tom and his team, wow. Jamie explained everything thoroughly from the beginning. Getting a loan (this time for my own home!) takes it's toll on your nerves. Jamie and Tom answered every questions and assured me things will be fine. That is what I want to hear. Terrific team.

June James
Reviews 1

Sean Barclay is top notch!!! He is very experienced, professional, helpful, courteous .I could go on and on! This was my husband s and my first refinance. Sean was excellent at helping us to understand the whole process. He always kept us up to date on everything that was going on. Always quick to answer phone calls, texts and emails. It was an extremely smooth process working with him. I 100% recommend him to all my family and friends!

Sally O'Malley
Reviews 1

Working with Brian was absolutely amazing. He helped us refinance our home mortgage and he got us a great deal. The best part of working with Brian was that he clearly explained our options, what we needed to do, and the quick turn around on our refinance. I will definitely be recommending Brian Linchey to everyone.

Jeenah De guzman
Reviews 1

It was great working with Joshua Darrimon. He s very professional and knowledgeable. He answered all my questions and concerns in a timely manner and made great suggestions. Thank you Joshua for helping us with our mortgage refinance and made the process go through smoothly.

Ashley
Reviews 1

Katerina was extremely knowledgeable and helpful in helping us get a mortgage for our home. Any questions we had were answered promptly, and she even had some great real estate advice for us as well. I would highly recommend Katerina and Mason-McDuffie; our experience working with them was great and I would definitely work with them again.

Terry Butler
Reviews 1

The service that was provided by April and her entire team was second to none. Incredibly professional, caring, friendly, and genuine. April was upfront and punctual throughout the process. I am glad we chose to use her and her team, as it made what could be a stressful time, seam effortless - which we know was not the case. This feeling was not only ours, but was also echoed by our realtor and the escrow company. Please pass along our many thanks to April, Brie Blake, and the rest of the team.

Veronica Soto
Reviews 1

Marc was a pleasure to work with. He has amazing customer service skills and is extremely knowledgeable. He was always involved from start to finish and always found time to answer any questions. Not only will he help you become a homeowner but you will gain a friend for life! Best in the Bay Area. Highly recommended

Lynette Tubbs
Reviews 1

Great experience!
Sean Barclay was so thorough and efficient. Throughout the process, he was always available to answer any questions or concerns.
Sean was like having a guardian angel making sure that We got what was Best for Us.
With true appreciation
Thank You Sean

Jodie Miranda
Reviews 1

We have had the pleasure of working with John Meussner for two of our recent loan transactions. John goes above and beyond to answer all questions, and was extremely helpful throughout the entire loan process. We never felt like we were left in the dark, or out of the loop. He's fantastic, and we highly recommend him!

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About Mason-McDuffie

Your financial security begins at home. Whether you’re buying your first home, your tenth home, or considering a refinance, we are here to make it easy.

Mason-McDuffie: Your Partner in Achieving Financial Security at Home

Buying a home is one of the most significant investments you will ever make. It's not just about having a roof over your head, but it's also about securing your financial future. That's why choosing the right mortgage company is crucial to ensure that you get the best deal possible.

Mason-McDuffie is a mortgage company that has been helping people achieve their homeownership dreams since 1887. With over 130 years of experience, they have become one of the most trusted names in the industry.

Their mission is simple: to provide their clients with personalized service and expert advice to help them make informed decisions about their home financing needs. Whether you're buying your first home, upgrading to a bigger house, or refinancing your current mortgage, Mason-McDuffie has got you covered.

One thing that sets Mason-McDuffie apart from other mortgage companies is their commitment to transparency and honesty. They believe that every client deserves to know exactly what they are getting into when it comes to their mortgage. That's why they take the time to explain all of the details and answer any questions you may have before signing on the dotted line.

Another advantage of working with Mason-McDuffie is their wide range of loan options. They offer conventional loans, FHA loans, VA loans, jumbo loans, and more. This means that no matter what your financial situation or homeownership goals are, they can find a loan program that works for you.

But it's not just about finding the right loan program; it's also about getting competitive rates and terms. Mason-McDuffie has relationships with multiple lenders across the country which allows them access to some of the best rates available in today’s market.

In addition to providing excellent service and competitive rates, Mason-McDuffie also offers innovative technology solutions for an easy application process from start-to-finish online or through mobile devices like smartphones or tablets so clients can apply anytime anywhere without hassle!

Overall if you're looking for a reliable partner who will guide you through every step of your homeownership journey while ensuring transparency throughout each stage then look no further than Mason McDuffie!