Very bad experience they don't provide seats for all the passengers they are supposed to transfer and you can find yourself standing or carrying your child on your legs.
The guides were nice and on time. Unfortunately it rained but they were there to explain us everything in english, but they also speak spanish and french from what I heard. Had a really great time at Disneyland Paris, I recommend
Booked "Skip the Line" tour of Versailles through Viator. The information we received about where to catch the bus was inconsistent (two different addresses were given for the Opera pick up on our tickets--11 Avenue Auber or 11 Avenue de l'Opera). We finally figured out which was correct (Avenue A...
Booked to be picked up at Chatelet for Disneyland at 8.45. The third bus finally arrived at 9.45 and we made Disneyland at 10.30 after going through checks finally made it inside the gates at 11.00 so we missed one hour. This didnt give us time to see everything as Disneyland shut at 7.30. The ti...
Thank you for this lovely trip ! The bus was comfortable and fast to get to Disneyland. I really enjioy my day and this excursion.
No bus stop signs. Neither at Paris nor at Disneyland.You have to guess where to pick up the bus from.Stressfull especially when travelling with children...
I conjure you not to use this company. We went to her Disneyland. There we were late more than an hour, tk. the wheel broke through. But it's kind of okay, anything can happen. But on the way back, these reptiles forced all 18 people to wait an hour without explaining the reasons. Total greatly spoi...
They keep changing their buses..and it's difficult for first timers to locate their parking and destination details while returning to your places.
Nobody answers the end of the wire nor to the message by mail !!!
Thank you very much for this nice tour. The drivers were adorable!
Awful experience went to pick up tickets, they gave us a voucher and told us to meet at Eiffel Tower the morning of event. Got to Eiffel Tower early and no bus anywhere in sight. Spent a 103 euro to uber to Disneyland get to the gates, and they dont have tickets for us. I call Magic ways and they sa...
Late both ways, terrible customer service. Would not use this company again.
Half hour late with no response yet after a day with bus and big bus.
A month later and a lot of communication with euroDisney. They did not pick us up after all. we had to take a taxi back to our Disney Village. Yes we could get our money back for the taxi. But a reason why we were left there an...
Terrible experience and wish we hadn t booked with them. The bus to Versailles was almost a half hour late and no explanation offered. Then spent over an hour on the bus with no air conditioning on a sunny day with 24C heat. This was despite repeated requests by multiple passengers to turn the air o...
I was not aware that this service was a part of Disneyland Paris which makes my horrible experience even more shocking!! Especially since I ve heard Disney provides a state of the art Customer service training which has CS industry envy world wide.
Not enough room for me to explain my terrible ex...
We booked a half-day trip with this company to Versailles with guaranteed skip-the-line tickets. The bus showed up to pick us up on time; however, they overbooked the tour so we had to ride in an overflow van. Once we arrived at Versailles we waited for nearly two hours outside with no explanation.....
easy to book. coach on time. and the guides Javier and Agnetha were excellent in getting us into versailles and arranging a whhelchsir
A nice trip to Disneyland, I enjoyed the ride and my day in Disneyland. The guides very nice and pleasant, they treated me well. I love Disneyland !!!
A bus where the employee who works for Disney gives the information only in English and Spanish, I thought I was in France?
It's not strong !!! In addition, for the return, the driver listens to a French radio with topics very inappropriate for children returning from Disneyland (it was sexual).
i would give them O stars if i could, tried to have a day in paris from Disneyland paris but the bus didnt turn up or if it did turn up it turned up in an unmarked bus away from the front of the hotel, emailed the company for a refund which they refused saying they did turn up when they clearly didn...
On the way back, the driver left me and my family on the ground for 10 seconds. I got lost because at night I get disoriented and there is no miserable indication. In front of me it started and despite my instructions not to start. He told me no and left. A scoundrel. I recommend traveling in RER an...
I wish I could give it less than one star. I booked the Versailles/Paris tour from the Sequoia Lodge concierge desk at Disneyland Paris. It isn t actually a Disney company, I don t think, but it was positively awful. The van to Versailles almost broke down on the way to the palace. Once we got there...
Not even worth for 1 star
Worst service ever, not punctual and unprofessional
Made passenger to wait for more than an hour for bus at Disney land
Not recommended
I recommend this agency! The guides listen to customers and answer all the questions asked. In addition, the bus is very comfortable.
PLEASE DO NOT USE THIS COMPANY!! I booked their Disneyland Paris Express for Dec 5 2019. Came to the designated location on time and the bus never turned up! I waited patiently in the cold for almost half an hour with my toddler before returning to our hotel. I called them straight away and was told...
Take advantage of the agency to collect the physical tickets of Disneyland Paris. All good and for that little I have to say good agency. Friendly and pleasant staff.
Terrible service and just a bad experience as a whole. We were booked for an excursion to The palace at Versailles. The tour guide was un-informative and his language skills in English were very poor. The pick up time was on time. However, Once on the bus, our tour guide did not give us any insights...
Top service!
An agency that listens!
Thank you
If I could I'd give it 0. The bus was on time. The information about the trip was very poor. We had skip the line tickets, but still had to wait approximately 30 min before we got inside. Very poor organization and explanation where to go what to see. And the last point is we were 5 min late to th...
The bus was 3 hours late ... Yes, 3 hours !!! We arrived at Disney it was more than 12 hours already, obviously they didn't take any action, avoid this company !!