Aubrey Rinella

Review of Magic Ways

I wish I could give it less than one star. I booke...

I wish I could give it less than one star. I booked the Versailles/Paris tour from the Sequoia Lodge concierge desk at Disneyland Paris. It isn t actually a Disney company, I don t think, but it was positively awful. The van to Versailles almost broke down on the way to the palace. Once we got there, the tickets were wrong and they had to get us new tickets. The brochure mentions free tickets to the musical fountain, but the guide who dropped us off didn t say anything to us about it. Then a new guide met us after the Versailles portion. A new bus driver arrived 15 min late, while we waited in the rain. The driver didn t know where to drop us off, got lost along the way, then dropped us off in the wrong location. We didn t know where we were supposed to be and there was no one there to meet us with our river boat tour. I called Magic Ways but no one picked up. Then I called the hotel. I finally got a call back from a woman who said we should just enjoy the moment . She said we should walk around Paris for half an hour, but didn t have an answer when I asked how we would meet the bus. Everyone I spoke to was soooo rude! They told us we could go on the boat tour but it was already too late. We had to meet the bus in 5 minutes. She said I have to hang up with you because I have to book your bus back to the hotel . The guide we eventually found wouldn t let me use his phone to call the company because his battery was dying. It was a huge disaster! I asked for a refund but they said that I had to email Disney. It wasn t Disney s fault, though. I m not saying it is always like this, but be careful. Ask lots of questions and make sure you are given all the instructions. It was an awful experience and we were very upset.