It's a good store, I went to get my headphone jack repaired, in a week the job was done. After a few weeks, the headphones started to malfunction, there were little noises that appeared from the gere chhh, when I listened to my music.
Now, there is one of the two earphones that works every other ti...
I came across the Layton site while looking for a more local store, after having had bad experiences in the past with the big chains that sell electronics. I found the model of headphones I wanted, I was very eager to receive them, but the day after the order, the store wrote to me saying that unfor...
Because Layton Audio didn t have and could no longer get the Paradigm speakers that I had ordered and paid for they quickly refunded my money and to make it right offered a great deal on the newer model. I wasn t sure it was a great deal but I wanted the speaks so I ordered them. They arrived quickl...
If you are looking for a device to play and listen to music this is where you have to go. They have a wide choice of models, rather upmarket, unfortunately also in prices.
The service is ok, but can be better depending on the seller.
The seller who took care of me did not really want to buy. On th...
The difference between buying online or in a general e-commerce.
I bought my headphones last week and found great customer service, advice and a wide variety of products
Great customer service, French/English, excellent knowledge on equipment and sound.
Great advice and friendly staff!
The employees are really there for you and advise you (not on the most expensive model) they listen to your needs. It's worth the trip and forget about online shopping. You can test here before you buy and you don't feel like a pressure sell.
Can't walk in without buying something. Knowledgeable staff, great selection of hifi product. Not a lot of studio audio equipment
They worked miracles with my cassette deck. Excellent technical services
Every piece of audio equipment you can dream of and fantastic customer service, they will help you with any question you have.
Extremely helpful and well informed staff. They have really good deals and an amazing collection of quality audio equipments
Great staff. Great Headphones/earphones selection. Good prices.
Now I only need to save a little bit more to get the one i really want!
I love the fact that I can test the headphones before buying them. A little expensive I think.
Very friendly staff. They don't have every brand or product there is out there. but for the ones they have , it's very broad and organized and they'll help you the best they can.
I had what must have been the worst retail experience ever with Layton Audio. I ordered a replacement wire for my Sennheiser headphones, as mine had worn wires near the jacks that fit into the phones. On the way home I noticed that the package had been opened, with the replacement damaged, so I can ...
Bought there, father did. Came in with new bt headphones from a brand they used to carry. Too tight. Daniel saved me from buying a new pair by showing me a simple trick. They know their stuff. tx
I was here a few months ago, and when I entered the store, I was afraid I might be asked to leave for spending so much time without buying anything. Instead, the owner took me aside and so willingly shared his love for headphones and music. He allowed me to try on all kinds of headphones and even op...
I'm so glad I stopped here instead of purchasing headphones online. I had some of the best customer service in months. The man who helped me, possibly the owner, was extremely knowledgeable about his products and thought me so much about headphones. I spent about 30-40 minutes there trying on differ...
Lied on the replacabilty of a broken parts (cartridge needle), sold me another cartridge and tried to sell 10$ above the tag price. Told me the mistake was actually on the tag and I was lucky to get it this cheap. Turns out, was also a lie. The tag price was the same as price on their web site. Al...
My go to place for anything audio. The sky the limit here. Very knowledgeable staff and great product selection. If not in stock they will order it and get it by a week or so. I bought many things there.
Never trust a seller...
Bought some new bluetooth speakers since "this new model is really great !", and since it worked only a few weeks I returned then. and again. and again. Then warranty expired (because of who?) and "nothing they can do". Google "S3-BT" to see they never worked. So the seller ...
More than ten times to this store, and still like it even though sometimes a couple of owner/salesmen are not as friendly as always. The Colombian young guy is knowledgeable and has helped me with technical information about headphones, earphones and DACs, etc. They were friendly (but very busy for ...
On the expensive side but you won't find another place like it in Montreal. The place to go if you are looking for headphones.
Bought my first pair of high-end Grado headphones from here and couldn't be happier with the quality.
We went into this store looking for new speaker cable, and man in the store kindly took plenty of time with us, explaining to us the advantages and disadvantages, in a fairly neutral way, of the different types of wire. He also gave us tips on how to wire our apartment for sound, how to keep the cat...
Good selection and quality, but the employees contradicted each other on the advice they gave. They were more interested in closing the sale than in helping the customer.
These guys are honest and professional. Thank you for all your help.
I enjoy going there, asking some questions about electronics. I think everyone who has questions will find answers there.
Staff gives off the vibe that you are bothering them. Customer Service was horrible! First and last time I walk in there! Came in for some repairs, but with their rude service and high price. I will bring my work somewhere else.
An exceptional service! The staff is knowledgeable and very friendly. What better? Let's support this wonderful Quebec company!
Excellent service. Repair my Sony amp 1974. Everything works well it's been a month already. Very affordable price and deadlines given in advance.
Good selection of products, but hack employees just looking to make a sale. Don't go in without having done your own proper research.
I was only in Layton Audio very briefly to replace a cable on my Sennheiser headphones, but the service was courteous and helpful and the store itself seemed nice. They had a good selection of mid-level to high-end headphone brands. Also noticed that they had turntable maintenance supplies, which wa...
A lot of headphones and audio accessories, I bought my Audio Technica ATH 50 MX. Good store
Service like no other
more.
Asked about the 'lower end of the spectrum' audio equipment and was hit with a spiel of; 'why would I want to sell the crap they sell in Future Shop'.
Here is a top tip; start with asking what budget your customer has to spend, what are they looking for.
Someone else is getting my $****
Really nice customer service! If you need good advices on professional audio, go there!
Good service, tactical installation tips. High quality product.
Nice store, town of type earphones, good price and service
Great staff! They are passionate about what they do, one employee spent 30 minutes with me so I could find the speakers I liked the most. Purchased amp+speakers today and couldn't be any happier!
Jean-Jacques knows his stock. This store offers items that are difficult to find elsewhere. Service and products A1.
I bought a pair of headphones for 80$, and took them with me travelling. The pair fell out the side of my bag when it was resting on the floor of the car. I put them back in the bag when I noticed--taking them out the next day, on of the cords and earphone was broken off.
I emailed Layton to see...
Friendly, great prices & exceptionally knowledgeable staff.
Curated product selection, fair prices and great service including repairs. A+.
I came to this store for the first time to try and buy the pair of Audio-Technica ATH-M50X headphones in black color and I found that they sell it for $ 250. This is $ 50 more than the market price, whether sold online or in any other store. It is simply dishonest and I would not set foot there agai...
My headphones jack recently busted on me after 3 years, I was really bummed because my headphones are unique and I didn't want to throw them away. I didn't know headphone repairs where possible. After a quick google search and email to Layton Audio, I left my headphones there to be repaired. So happ...
This is the best place to get expert advice on sound systems and anything to do with Hi-fi audio. The manager, Jacques is honest and very knowledgeable about audio. The staff is friendly and professional. I have been a customer here since 2006, and have purchased two sets of speakers, two amplifiers...
Bad experience. Amazon offers better service and return policy at lower cost than this store.
The sales associates know their stuff more than any other major electronic store, if you're looking for high end audio equipment sold by people who know what they are talking about, Layton Audio is the place to go! After being shown a ton of models, I went with the Senheiser PXC 550 and they are ama...
A rare old school store, where people working are loyal, caring and knowledgeable. I don't buy any electronics without at least consulting the boys, especially Jack and Nectar!
Very competent staff in the field of electronics. Access to a wide range of audio products.
Good place for the audiophile, attentive service, you will leave there satisfied with your purchases.
Wonderful Selection and Friendly , Well informed staff!!
It was a while since I heard about this audio system store, I finally went there two weeks ago to buy a portable music player for my wife (the Fiio X3 ii).
The store is very small, but it contains some technological jewels! Being a great lover of technology, I immediately felt in my element! Earp...
Very happy with my purchase but Final Sale on everything. Ben ben ordinary store policy.
Naturally pair audio SOME check marks above the common. Exquisite after-sales service. For amateurs and connoisseurs
I spent five hours with a salesperson to buy specialized audio equipment. Very good advice, very good knowledge of its equipment.
I've been here several times to buy earbuds over the past 4 years, and the products they stock are top notch at very competitive prices. I was looking at a particular pair online, came into the shop to try them out, and the price in store was identical to the price on Amazon. The manager is very pas...
I admit that it took me several months of observation of my product and staff behavior to be able to put this note. Layton sells products of very good quality. The sales staff is very experienced and their advice allowed me to get a product that meets my needs. In addition Layton actively defends th...
Happy owner of a Project Debut Carbon DC turntable and speaker Kantu YU6. Very nice store but above all excellent advice from the sellers. I highly recommend for all audio enthusiasts! Advice and exchange is worth gold, and we can't find it on Amazon! See you soon, the Layton team!
Awesome staff and fair price. Thx Jake! Definitely coming back
BEWARE Layton Audio sold me fake powerbeats by dr. dre!!! They are an authorized dealer, and the salesperson seemed very legitimate when convincing me to buy it, even giving me a discount on them. But when I got home and checked real vs fake comparisons, these were definitely FAKE! These guys are co...
All the employees greeted us with such a powerful air of disdain that he pushed us away.
You are not the only shop in town, so we will go elsewhere.
Great products, service and support. Merci Layton Audio!
Jack is a super knowledgeable man that will help you find the audio equipment you need.
Very good service, seller listens to the need. I will recommend the shop to any friend looking for audio / video equipment.
This place is amazing!!!! I bought a pair of AKG NC headphones from them in April of 2015 while we were vacationing in Montreal. They had just broke so I contacted Harman Support and I need a receipt of the proof of purchase, which I no longer had. I contacted the store by tracking them down from...
Great service, they definitely know their products, and would not hesitate to provide repairing service
Friendly staff and they know what they are talking about. Reqlly good place to get the right speakers for your need.
The best shopping experience for Headphones with Personalised service. also the best after-sale service that can be. Long live Layton Audio
Rude staff of supposed audiophiles who's knowledge of audio both portable and home audio and visual equipment is woefully out of date. The selection is also limited and overpriced. Older sales guy didn't believe me when I told them something and when I offered to demonstrate and prove the guy wrong...
I went there yesterday to get advice on buying speakers. I then met Jacques and described to him what I had and what I wanted to replace. He then asked me a few questions about the listening room; I then showed him a picture of my current system. He then started a very convincing demonstration of a ...
Great place for audio equipment. I bought some headphones recently. The staff (Jacques and another guy whose nane I can't remember) was really helpful, passionate, and seemed honest. They let you take your time trying all the different headphones without pushing their products on you. All while answ...
Excellent store for audio equipment, nice staff and great after-sales service
A friend referred (rightly) to Jean-Jacques at Layton. He took the time to advise me with kindness and professionalism. The price of purchased headphones was very competitive with those found online. It is more and more rare to meet this kind of exceptional service which remains the advantage of the...
great service, friendly, will try to find something in you budget
Spend almost a grand on a set of Tivoli radios and speakers. Realized at home that one of the audio cables was defective and they refused to exchange the cable when i went back to the store or give me a replacement, stating that i had to purchase the 20$ cable from them. How a store could sell a de...
I wasn't expecting anything and got it all! We were looking for a wireless headset and the very knowledgeable and totally passionate gentlemen guided us very well. In giving our needs he decided to show us a pair of headphones below our budget and before showing us better quality products asked us t...
Dropped by to demo their selection of headphones and see if any of them were worth upgrading from my current setup. They have a great selection on the wall that you can self-serve, and you could ask someone to open the cases if you wanted to test the high end gear. The staff member that helped me (s...
excellent service the best are jack and nector 2 very good use bravo