Their customer service has recently become non existent. They failed to fill a prescription because it needed the doctors approval. I called a week after I requested the refill and they said they had a message into the doctor, and would wait until they got a response from the doctor, not notifyi...
Love Kay Pharmacy! Beautifully run business, great customer service. The 6 month prescription supply they offer and delivery service is awesome!
These people are the best. I've been with them for years and even when they are busy they are not to busy to give me the kind of service I like.
Has been our pharmacy for twenty years. Once i was given a prescription for an antibiotic that would have been very harmful when combined with the meds i was already taking. The pharmacist caught it a researched other antibiotics and found one compatible with my other drugs.
That pharmacist is my a...
Kay Pharmacy really came through for one of our kiddos! They were the only one, of two or three, pharmacies in town that had a generic medicine. They took their time walking my wife through all of our options, then when we had more questions they spoke with us again. They gave us a great price on wh...
Free delivery staff is extremely helpful and most of them are very nice
Recently moved to the area and needed to transfer my prescription. Kay Pharmacy is a local business that I was excited to support. They called to let me know they would not be filling my prescription. When I inquired as to why, I was told the store manager refused to stock contraception. Women may b...
So helpful and knowledgeable, and they care too! The only place to go for solutions to mobility issues. Thank you to a wonderful staff!
Mediocre service. If you have a prescription for a medical device don't go here. They don't bill insurance for medical devices that they sell.
The customer service is iffy. I had an issue with Sarah who was very rude and disrespectful, when I asked to speak to a manager she REFUSED! 1 week later they sent me a letter saying they won t fill my meds.
2 months ago they sent me a medication that was literally 60x more money than it ever has b...
I like supporting small business, I think Kay pharmacy does a good job, however I do not understand why employees are not practicing wearing a mask and social distancing
I like that they remember my name, they go above and beyond to help me out if there are any issues. Pharmacist Beth always asks me with a huge smile how I am doing and she always notifies me if I get a new prescription and it may interact with another. The pharmacy techs are awesome as well! I can't...
I get all my prescriptions filled at Kay the deliver so I support a local business.
I've been with Kay Pharmacy 2months now the delivery service is good staff is friendly a good pharmacy all together great job Kay Pharmacy
I love this place. I've been with them for 2 yrs.They are friendly, nice and always there to answer your questions and help you with anything you need. They are very thorough and efficient. They have home equipment. They are awesome and have great service. If you need anything ask they will be glad ...
I was going to Walgreens at first, I received good service & as time moved on I received less & less service. The service became so bad I took my business out of there & went to Kay Pharmacy. At Kay Pharmacy, I was treated like royalty. I needed thyroid pills for my cat Lulu. The employees couldn t...
I could be happier then the service they provide. They truly care about you.
Great people make it a great pharmacy I can't imagine vgoing any where else. These people know there customers and treat you with respect. I drive out of my way just to go there.
Thank you Kay Pharmacy
Friendly, fast and knowledgeable! I don t have a lot of extra time and when I call in my prescription, it s done so fast. I love this place.
Helpful, knowledgeable and friendly staff. "Old time" customer service! It's the only pharmacy my family uses!
Friendly, fast service. They will deal with your insurance company directly. I've been other place and I always get poor service with my prescriptions. Never have an issue with Kay's!
So friendly! The moment you walk in you feel welcome there. This neighborhood Pharmacy took me back to when I was young. My grandmother would send me to the neighborhood pharmacy for bandaids, alcohol and even candy! Thank you for bringing those memories back. I want to thank you all for going out...
they are THEEE best <3 them was with them 10+ years they go above and beyond
Awesome staff. Very clean and spacious store. Free delivery.
Well-staffed. Customer service is light years beyond the big chains. That alone is worth it. But we also love the mail delivery and in-town same day delivery. Perfect for today's busy customer.
There are few businesses I have experienced that have the customer loyalty that Kay Pharmacy enjoys. Great family owned business with defined values and caring for what they do and who they serve. And some great techs too!
Kay Pharmacy sets the bar high on patient safety and customer service. Having now worked in multiple different pharmacy settings, I would recommend this pharmacy to patients without hesitation.
Great service.... Family owned for Generations... Pillar of the community ... Especially for the elderly on the NE side of Grand Rapids. Need I say more?
Our family and my wife's parents have been using Kay's for decades. They are awesome! The techs are always pleasant and ask to help. The pharmacists are always patient and available to answer questions.
I fractured my ankle and needed a knee scooter. Kay's was less of the cost compared to others. I picked up the scooter and after 2 wks of use needed a replacement one. I called the pharmacy spoke with Jake first time around and it wasn't even an issue to get replaced however being on my own at times...
Knowledgeable, polite, friendly staff - I can always count on excellent service from people who genuinely care about my wellbeing. Kay Pharmacy is tops!
This is a family-owned, locally-owned business. My family and I have been customers of theirs for decades. I've always been treated with wonderful courtesy and helpfulness. I love the free home delivery, especially as I have started to become disabled over the past few years. Thanks, Mike, and every...
live in the Creston neighborhood. 30 years now....switched to Kay's about 15 yrs ago. haven't been disappointed yet. they treat you right
The pharmacist go above and beyond to help you for any needs. They value your privacy and even deliver
Personal and friendly staff that makes you feel like their extended family.
Our family, all 3 generations, have trusted Kay Pharmacy to get the quality service and knowledge we need to know about our medicines. They've always been helpful and have responded to the customers needs.
There is no friendlier or more convenient pharmacy on the world !
Only pharmacy I know who won't fill prescriptions for contraception. Should be called Kay's Catholic Pharmacy. All the free wheelchair use in the world isn't going to make up for that backward thinking, in my opinion. Only local business I'd like to see go out of business!