Jones Bootmaker

3.8 · 25 reviews
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R
Roger Vincer
Reviews 1
2020-09-08 16:41

I have been buying my shoes from Jones for 25 year...

I have been buying my shoes from Jones for 25 years and they haven't disappointed me yet. My favourite branch used to be in Covent garden but that has now closed so I recently tried the Jermyn street branch. There I was reunited with the same manager that served me at Covent garden. Still as charmin...

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DS Beats
Reviews 1
2020-08-27 16:25

Id Like to take a minute to appreciate the wonderf...

Id Like to take a minute to appreciate the wonderful service I receieved by the tall bearded gentlemen at Jones Bootmaker Covent Garden. I didnt manage to get his name but I can safely say I will be visiting again and will consult with him once more when deciding my next fashion exploits.

Its lov...

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S
S Wong
Reviews 1
2020-07-18 20:53

Was a long term customer of jones but got to say t...

Was a long term customer of jones but got to say the customer service for this store is awful. Went to the store twice to return an online item when I was sent back given the return system was 'down' and the staff being extremely unknowledgeable about their own company system. The shoebox of the sho...

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Beauty Within
Reviews 1
2020-07-06 00:47

I would rate it higher but the shop is really smal...

I would rate it higher but the shop is really small and you struggle to find what your looking for. Rents are vey high along Jermyn Street so I understand, it's more of an emergency shop when you need good shoes for a meeting etc.

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Ross Power
Reviews 1
2020-05-07 00:07

I just bought some shoes at the Jones on Jermyn St...

I just bought some shoes at the Jones on Jermyn Street and wanted to share with you how impressed I was with the service. The store was busy and Mohammed clearly managed this well, ensuring he greeted me despite having a number of customers he was also supporting. He gave excellent advice on the sho...

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Najeeb Hussain
Reviews 1
2020-04-13 22:29

Avoid the shop with rude customer services assista...

Avoid the shop with rude customer services assistant. Very unhelpful. I visited the shop to try shoes, couldn't decide. Came next day finding out that the shop is closing at 7.00 pm. He would allow me in the shop at 6.45 to 6.50. Ata, the CSA was rude whilst refusing to serve and when I politely sai...

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Ross Ashby
Reviews 1
2020-01-06 13:56

Abysmal customer service from Pam, the store manag...

Abysmal customer service from Pam, the store manager apparently. Blaming me for the faulty product below, taking no responsibility, no apology, and she says she s been in the business for over 20 years. From my experience, she s has no idea on customer service. If you want good service, go to the Se...

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