What reviewers say about Itsu
What does Itsu do?
Itsu prepares and sells freshly made, healthy, Asian-inspired food in 77 shops and offers a range of grocery products including miso soups, frozen gyoza, and noodles.
Are there any complaints about Itsu?
The lowest-rated reviews mention specific complaints such as dry and hard gyoza, tasteless sushi, miso soup containing sugar, chicken noodle soup without chicken, and staff ignoring customers.
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Very nice Japanese food. Sushi, drinks and hot "potsu". Lots of different sauces available to have with meals.
Nice food, little bit poncy, but ok..
Havent tried the soup, rice is ok
Delicious Japanese fast wholesome food. Lots of choice, great soups. Mmmm
Randomly popped in on a Friday evening. The guy that served me was very courteous and told me he d bring my food to my table. Never been offered this at any Itsu previously.
Japanese PRET. Don't expect much and you won't be disappointed
Good food - no surprise there. But the staff is so lovely it makes you want to come back. Lovely atmosphere
Ordering through deliveroo and they always miss out items from our orders . Wish there was something we could do to make sure the right things are ordered
When you want sushi and you are desperate then what can you do in this area? Average at best. Miso soup was NOT a miso soup. No miso paste and had lemon in it?? Level of sashimi is decreasing too.
Stood in a queue for 10mins and counting at 8:20 pm with at least 30 people in the queue behind me with the staff not serving at any of the tills
Always love itsu, food standards are the same in every it's shop. Their sushi is amazing at an affordable price.
There are a few options on the high street, and being a healthy brand itsu delivered on the food and service. There is a large variety of all times of noodle and sushi meals, and some which I have never heard of. When you get to the counter, the appearance of the restaurant is clean and presentable, and the staff are really nice and friendly too. The only criticism I have would be on the seating arrangements. The seats can be very crowded and uncomfortable, and to fair it prevents customer from spending more time and money in the restaurant. Other then that I would highly recommend this place for a quick lunch!
It's good food is prepared fast and with amazing seasoning, not a lot of choice though.
Great healthy Japanese takeaway for decent prices - especially during sale period
Great location and nice food options. Bit pricey but tastes great. Staff are always incredibly friendly.
Busy at lunchtime during the working week but provide good quality food for a slightly above average price
Good sushi but take-out gives hopeless soy sauce. You must have your own.
Nice fast food. Both hot and cold options were good. The ingredients are fresh. Just beware that spicy options do not lie. All in all, a good idea for off hour lunch breaks.
Standard Itsu fare if you're familiar with the chain. Great food, very friendly staff. Quick and efficient but still healthy. Bit of a scrum at 20:30 each day when everything is discounted by 50% before they close - but you can't argue with the value !
Standard Itsu, good food quickly. Can't ask for more than that
More expensive and higher quality than other sushi high street shops
So-so food, but what really dragged it down was the bored and rude staff. We felt as if we were a bother. Won't be back.
Love the food there. Would do there just for the rice cooked exactly on point.
It's not me, Itsu. You're kind of OK when I'm really in the mood and just have to have it, but you're just a bit too plain and stodgy... and you can be a bit tasteless at times, which really puts me off. Tbh you're a bit too saucy sometimes and it leaves a bad taste in my mouth... and as for that bucket...well, its massive - you can have to much of a good thing & that grated ginger hanging over the sides is so 1970s...
Yummy vegan option! Very filling although mostly rice.
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Get the widget for your site →About Itsu
At itsu we have delicious, healthy, Asian inspired food, freshly made everyday in 77 beautifully designed shops. We also have a growing cupboard of Asian inspired grocery products including: miso soups, frozen gyoza, rice cakes, crispy seaweed thins, noodles and more.
Itsu: The Ultimate Destination for Healthy and Delicious Asian-Inspired Food
If you're looking for a place to satisfy your cravings for healthy and delicious Asian-inspired food, Itsu is the perfect destination. With 77 beautifully designed shops across the UK, Itsu offers a wide range of freshly made dishes that are not only tasty but also good for your health.
At Itsu, we believe that food should be both delicious and nutritious. That's why we use only the freshest ingredients in our dishes, which are prepared daily by our skilled chefs. Our menu features a variety of options to suit different dietary needs and preferences, including vegetarian, vegan, gluten-free, low-carb and high-protein options.
Whether you're in the mood for sushi rolls or hot noodles soup bowls or crispy seaweed thins or frozen gyoza dumplings or rice cakes - we have it all! Our dishes are inspired by traditional Japanese cuisine but with a modern twist that makes them unique and exciting.
But it's not just about the food at Itsu - it's also about the experience. We take pride in creating an atmosphere that is welcoming and relaxing so that you can enjoy your meal in peace. Our shops are designed with natural materials such as wood and stone to create a warm ambiance that feels like home.
In addition to our restaurants' offerings, we also have an extensive range of Asian-inspired grocery products available online or at select stores across London. These include miso soups (perfect for those cold winter days), frozen gyoza (great as appetizers), rice cakes (a healthy snack option), crispy seaweed thins (a guilt-free alternative to chips) noodles (for quick meals)and more!
At Itsu, we understand how important it is to eat well without compromising on taste. That's why all our dishes are carefully crafted using fresh ingredients packed with nutrients essential for maintaining good health while still being deliciously satisfying.
Our commitment to quality has earned us numerous accolades over the years including recognition from The Soil Association Organic Food Awards 2019 where we won Best Organic Eating Out Establishment award; Great Taste Awards 2020 where three of our products were awarded one-star ratings; TripAdvisor Certificate of Excellence 2018-2020; among others.
In conclusion, if you're looking for healthy yet tasty Asian-inspired food made from fresh ingredients served in beautiful surroundings then look no further than Itsu! Whether you want something quick on-the-go or prefer dining-in with friends/family - there's something here everyone will love!
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- itsu.com
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- Food & beverages