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InterContinental Suzhou

4.6· 55 reviews
Average ratingExcellent
4.6/ 5

Based on 55 reviews

567%
429%
32%
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12%
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What reviewers say about InterContinental Suzhou

Generated with AI from 55 reviews on Trustburn · updated 9 days ago

Customers generally praise InterContinental Suzhou in their reviews, frequently mentioning its lake views, comfortable and spacious rooms, friendly staff, good food, and convenient location near shopping and restaurants.
What are the most common complaints about InterContinental Suzhou?

The critical reviewers most often complain about smoking-related issues, with one saying they were placed in a room that smelled of cigarette smoke despite requesting a nonsmoking room, and another calling the hotel highly overpriced for the amenities and services offered.

AI-generated from reviews on this page. Verify anything important with the company directly.

Tammy Liu
Reviews 1

Right next to the lake, rooms with views of the city or the lake, both were great. Easy access to shopping, restaurants, and walk along the lake. Fantastic! They do have smoking and non smoking floors. Of course, we requested nonsmoking floor. Our room had a bit of smell, so we asked for an air freshener machine. They brought this huge one right away, great service. The room was of good size, really comfortable bed, clean bathroom with a wonderful tub. Enjoyable stay!

Barry Holsinger
Reviews 1

Extravegant but not snooty. Included breakfast is truly international and scrumptious. Indoor infinity pool on the top floor is swimming with elegance. Employees are prim yet approachable and friendly. Fetching views of the Sky Screen Street esplanade. Havana-hot Carumba night club singers. Best burger I've ever tasted. Two thumbs waaay up, with a twist!

Aik Peng Ng
Reviews 1

3rd time staying

This is my 3rd time staying in this hotel and every time I visited Suzhou Industrial Park. The room started to age but it is well kept so the cleanliness and hygiene is not an issue. This hotel is probably about 10 years old now.

Staff are friendly and help me to get a taxi through his mobile phone app. This is the type of service that a company in service industrial need to provide.

Daniel Kielar
Reviews 1

This is a very nice hotel with a few negatives. The restaurants and other foods are very expensive. It is much cheaper to walk across the street to find other food. There is no ATM in the building, the closest one is in Times Square.

With these few exceptions, everything at this hotel is very enjoyable.

L L
Reviews 1

A Classy Hotel with impeccable Service that's close to the Convention Centre. The staff were well dressed, extremely efficient and helpful. The rooms were modern and very clean with beautiful views. Their housekeeping service was the fastest I've seen in any hotel in the world. They even have 3 robots that will deliver water to your room. The advice from the friendly Concierge was perfectly accurate. Overall, a great hotel experience. Take advantage of their best kept secret, the club floor lounge.

Oscar Roberts
Reviews 1

Suzhou is a place that everyone should experience if they want an understanding of a less urban Chinese lifestyle. Plenty of shops for all kinds of products and foods. Despite heavy traffic at most times due to the small roads, the hubbub of people can be quite welcoming.

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