Hotelius

All right, I think they've changed cooks, and the food was exquisite.

Terrible service. For a week the website has been failing making reservations impossible. I have been reporting it daily by mail and by phone and to this day it still does not work (despite having communicated that it was already solved).

Don't you think to book with them. We left 8 people outside Spain one day before our stay. SHAMEFUL.

Bad Experience with Naturgy-Hotelius Club
June 24: Hiring and payment in advance by credit card via web of 2 rooms for the family at the Fontecruz hotel in Avila ( 430) for the weekend of July 10-11
July 10 (Friday): Upon arrival at the hotel we find it "Closed by COVID-19". At that time, I only find the Hotelius Club's paid customer service number 902101607. After an hour of waiting, jumping between several telemarketers to find a solution / request the return of the reservation, they indicate that they are going to make sure that the hotel and soon I called to cancel the reservation. " I contact the Hotel directly via email.
I get realojarme at another hotel in Avila; At the reception they tell me that those of "Hotelius Club" are unpresentable.
11 July: The Hotel Fontecruz answered via mail saying that after closing the COVID-19 in March, has not reopened and have informed all agencies.
July 13 (Monday): I discover and call the customer service number with normal pricing 915677851 of Hotelius Club. They tell me the same thing as Friday, and that they will kindly manage the cancellation without charge the reservation. In a while they will call me ...
July 15 (Wednesday): I call again, same story, also urging me to be patient. They will call me. I begin to detect some bad faith in the procedure.
July 22 (Wednesday): I call again, they tell me that indeed, they canceled the reservation without charge and that in 24-48 h I will receive the refund on the card. I receive an email confirming the cancellation.
28 July (Tuesday): The money has not reached the card. I try to call, but the phone. of Hotelius no signs ...
July 29 (Wednesday): I call again. I say that in 24-48 h receive the money ... to which I reply with the corresponding threat claims and demands. Hang up and receive a refund on the card.

The reservation failed, they called me and I am still waiting for 20 days. Finish by booking on another website

The reservation page has been hung up when you are paying the stay, the charge has been made immediately, seeing that the confirmation of the reservation did not arrive, by phone they have indicated that I am not in the system and that in 48 they will already return the money.

A shame ! FLEE this site! SCAM!
I booked 4 nights on their site, they immediately charged me to my bank account.
When we arrived, there was no reservation in our name! We were put in another hotel and forced to pay the same amount already withdrawn!
They refuse to reimburse me on the pretext that they detected a fraud on my card, nonexistent fraud since I made this payment myself!
In short do not book with them, they are crooks. Unless you want to fight them and take legal action like me!
Ps: do not believe above all the be saying positive opinions about them: fake! Their technique is well established!

They do not make sure that the hotels are open and they changed my hotel on the day of arrival without prior notice

Reservation not taken into account, but payment well received. After at least five calls, no refund despite promises on each call! HONEST !!!

Good afternoon, I reserved with you a room in Hotel Alcomar from 12 to 15, last past. In this hotel it was our 3rd time that we visited it; We have never had any problems of any kind.

We have the impression that the problem lies with you (the agency), since as he commented, "from now on they call me directly and we will solve it". Meaning, we do not need an AGENCY.
I would like to know at what time or reason I have done wrong to have that bad treatment and have no explanations. Thanks for your attention.

I made a reservation in Mexico, when I arrived the hotel had not registered it. I had to pay again at the reception. It took them more than a month to refund me and 2 months after they did, they charged me again. When I call customer service (When they answer) they don't know what to say to me

Good service, and excellent ham. Tuna and cod tapas are very good. Price in line with quality, that is to say, good.

All my experience with this company I summarize in one word: SCAMS
First, I made two reservations in the "tui family islantilla" and at all times they inform me that the cancellation is free until the day before the arrival, due to some problems I had to cancel one of the reservations and they told me that if I canceled it before 8 days after the entrance, as was the case, I was charged 18% ( 200), when in the mail and in the captures that I made when I made the reservation, it was free until the day of entry.
After all and distrusting call the hotel to see if the other reservation was fine and then they tell me that they did not include such a reservation, they took the trouble to investigate what happened and they told me, the hotel tui family, that my reservation was in another hotel in islantilla (lower) but at the price of tui family,
I called hotelius and they did not deign to offer me a solution, so I have run out of hotels and hotels since there is no availability now.
A COMPANY SHAME, DO NOT FALL IN THE TRAP OF YOUR PRICES WHICH AT THE END IS EVERYTHING