Manuel Vazquez

Review of Hotelius

Bad Experience with Naturgy-Hotelius Club

Bad Experience with Naturgy-Hotelius Club
June 24: Hiring and payment in advance by credit card via web of 2 rooms for the family at the Fontecruz hotel in Avila ( 430) for the weekend of July 10-11
July 10 (Friday): Upon arrival at the hotel we find it "Closed by COVID-19". At that time, I only find the Hotelius Club's paid customer service number 902101607. After an hour of waiting, jumping between several telemarketers to find a solution / request the return of the reservation, they indicate that they are going to make sure that the hotel and soon I called to cancel the reservation. " I contact the Hotel directly via email.
I get realojarme at another hotel in Avila; At the reception they tell me that those of "Hotelius Club" are unpresentable.
11 July: The Hotel Fontecruz answered via mail saying that after closing the COVID-19 in March, has not reopened and have informed all agencies.
July 13 (Monday): I discover and call the customer service number with normal pricing 915677851 of Hotelius Club. They tell me the same thing as Friday, and that they will kindly manage the cancellation without charge the reservation. In a while they will call me ...
July 15 (Wednesday): I call again, same story, also urging me to be patient. They will call me. I begin to detect some bad faith in the procedure.
July 22 (Wednesday): I call again, they tell me that indeed, they canceled the reservation without charge and that in 24-48 h I will receive the refund on the card. I receive an email confirming the cancellation.
28 July (Tuesday): The money has not reached the card. I try to call, but the phone. of Hotelius no signs ...
July 29 (Wednesday): I call again. I say that in 24-48 h receive the money ... to which I reply with the corresponding threat claims and demands. Hang up and receive a refund on the card.