HOTEL BLUE MOON

Incredibly kind staff, very welcoming and accommodating! Most definately recommend this unique boutique hotel in the heart of South Beach. The best possible location in addition to very clean and well decorated rooms and overall facilities. If coming back to Miami - this is the place I will stay! Thank you for the great experience!

Very nice refurbished hotel very clean relaxed quiet and friendly atmosphere can be a bit for young families.
Close to the square location close to everything. I recommend it with no hesitation.

It is very cozy x to be small and very good attention from the goalkeeper to the girls of H GOD BLESS! Hotels.

This Art Deco hotel offers a mix of vintage charm with an updated approach inside its facility. The staff is very accommodating, friendly, they will go above and beyond to make you feel welcome and comfortable.

The actual stay was fine, however, a few months later we received a parking citation from the city of Miami for being parked too long in an area near the hotel. We paid money for valet, just to have them get us a ticket and then obviously the ticket was removed from the windshield so by the time we were notified it went into collections.

Great service and classic Miami hotel feel. Just stinks of mold and mildew. I guess being in Miami, that can't be helped with an old building.

Stayed there over the weekend and had a great time. Food is really good. You have to try the rice crispy french toast for sure. The whole staff was super friendly. Close to Ocean Drive and South beach (one block). Great experience and will definitely stay there the next time I go to Miami.

This hotel was amazing! We got a day pass for our last day in Miami before our flight and was surprised to see that they carried L'Occitane products (shampoo, conditioner, soap, lotion,etc.) Also the room was very clean and comfy. The hotel was close to South Beach too so you cant go wrong.

Cute, quiet, delicious food and excellent service. Not far from the beach. Third time staying at this hotel. We love it!

Beautiful hotel. Nice room, roomy, stylish. Great location near the beach. Very friendly staff.

Nice hotel, with character, near the beach. Rooms are smaller, but well appointed. Not much for sound resistance in the hallways. Beds feel a little worn. Nice seating area around the pool. Overall, recommended. We really enjoyed it.

Nice and clean staff and helpful staff and very close to beach and south beach

Good location but very old and the rooms are very small.

Good location, good service. Nothing truly great or special.

GREAT STAFF...but overall rhe rooms are so tiny its hard to grt used to. Also, room AC are not that potent ...and some nights I was hot !

The hotel is beautiful and is in a great location ! Every member of the staff had great customer service skills. Victor at the front desk made my entire 4 night stay experience exquisite !! Next time I come to Miami I will be staying at the Blue Moon ! Thank you for the great time

Very cool boutique south beach hotel , a block from beach. Good service

Quaint hotel right by the beach. In the middle of all the action. It's an older dated hotel but the refresh updated the bathrooms. The staff is top notch. Very helpful and knowledgeable of the area. Room was clean bed comfy.

Quaint boutique hotel. The staff was very helpful in suggesting local restaurants to try and sites to see. It is in the perfect location. One block from the beach and your room includes two chair rentals on the beach each da. The valet was slow on occasion. Breakfast at hotel restaurant is nice. Rooms are small but clean. It is recently renovated.

The Blue Moon offers a very uneven experience. While the staff is friendly and helpful, the hotel lacks standards that are typical and expected at Marriott properties. The rooms are small and need to be redecorated. While the TV is flat screen it is old, barely flat, and small and very slow to change channels. The phone did not work and there was no hand cream in the room ( said they were waiting for an order). Although we were two, they consistently left towels for one and never left wash clothes without asking. They do have small Keurigs in the room but no access to cream only the terrible powered stuff. Our room, 228 was in a different building from the main building so getting there was convoluted. The elevator is really only to get bags up and down and not for regular use.

The hotel is centrally located on Collins Ave. and the bar is very nice. Even if you are Marriott platinum they only offer a continental breakfast. Lastly, it took one hour to get our car from the valet.

If you would like to pay 16.25 USD for a double espresso and an espresso macchiato then this is the place for you. We find that absolutely covered and nepp.

Always a great choice on South Beach. Very boutique feel best possible staff.

The hotel is clean and staff is very nice. Rooms are small. In a two bed room, we barely had enough space to walk around to the bathroom. But other than that everything was great. Very nice people working there always jumping to help out with any questions or give you recommendations for places to go see or restaurants.

Cons:
-my room was not serviced the entire time I was there
-room is very small and cramped (small boutique hotel)
-sheets on my bed were RIPPED!! And no mattress pad on bed
-dirty outdoor tables at restaurant (crumbs and stains on tablecloth, yet waitress still sat me at the table)
-very small pool (historical boutique hotel so it can t be changed, but nonetheless a con)
-old-school elevator that had an EXPIRED inspection certificate in it
-brought all of this to the attention to three separate people at the front desk and yet was never contacted by a manager

Pros:
-free towels/water/bike rentals/beach chairs with $20 amenity fee
-proximity to beach
-L occitaine bath products
-friendly bellmen

I m a Platinum Elite member of Marriott rewards so I was tremendously let down by a Category 7 hotel in South Beach. Stay elsewhere on your trip to Miami. Edition is nice and the JW s and Ritz properties are well worth the price tag/points.

I was excited to stay at this hotel as it was an artsy hotel. I was told to park at 59 Allen street and that parking would be $38. When I arrived I found out there was no relationship with the hotel and that it was $50 for an SUV.

Loved it here. Great hospitality, environment, and the bed was very comfortable. Also if you're in the mood for food at the bar, order the Steak Nachos!!

Highly recommend. The staff were very helpful and polite. It's only a block away from the Ocean Drive. The pool area was beautiful and our room was very clean. Just be aware that you're basically obligated to pay for the valet/parking fee since there is nowhere to park overnight unless you want to keep feeding a meter, it was $40 a night. Will definitely consider staying here again.

Great service, great location.. My home away from home

The hotel was nice, they gave us champagne to celebrate our honeymoon and the staff was nice. The only issue we had is that it took 2 days to get the room cleaned, and the second night we were here they ran out of face towels.

They charged me a 250US fee. Send them mails. I wrote on instagram and they never gave me an answer. I only had to charge me 25 dollars. Lousy

Marriott Member: Booked for four nights for Blue Moon Hotel, Autograph Collection, ideally situated in the heart of Miami's South Beach. This hotel did not live up to expectations and certainly did not look anywhere near as upscale and expansive as the photographs led me to believe. Lights did not work in the tiny room, insects crawling throughout, television wasn't working; at times, in-room channel listings advertised to have 61 listing but displays only 43, uncompleted room mini bar, no ice machine and finally incompetent management. I was given a dismissive response and sent on my way by the Area Front Office Manager. Will not be returning.

I simply asked to have my sheets changed. I came back in the room with the same sheets are on the bed. I go to the front front desk to inform them that
the same sheets are still on the bed and they said they will take care of it. On my way back in, i notched that they just sit sheets on my bed emplying i should change when myself. I call the office again and they tell me that he didn't think his bellman would do a job so............ what am i paying to stay here for, for 3 days again???

Blue Moon is a comfortable hideout from the explosion of activity happening just one block away on Ocean Drive. It's quiet, calm and upscale without being too pricey (compared to surrounding hotels). You're greeted with a glass of champaign and a pair of cookies in your room. The rooms are smaller than what most people imagine for hotel rooms, but they come very well equipped with a minifridge, keurig coffee machine, nice bathrooms and a surprisingly affordable minibar. This is an older building with cute Art Deco appeal, but many rooms have been obviously renovated recently. Try to get one facing the pool if you're looking for the quietest location. At the front desk Mark and Bill were very helpful and accommodating, meanwhile Alfredo was always there to greet you and hold the door open. Hit up the bar downstairs for an awesome conversation with the bartender who will give you the best tips about what to do around town. The staff here is top notch!

Staff are very nice. Rooms are small but interesting. The building can be a bit of a maze.

I loved the Hotel, excellent service, delicious breakfast, room a little small but comfortable. Visit on July 7, 2018

exquisite place, bar area with terrace, the attentions are out of series, very warm people and with a lot of latin flavor. the food is excellent and if you crave something they will prepare it, regardless of whether it is not on the menu or that it is already late.

Watch out when you check into this hotel, the card you put down is not just on hold for incidentals but also for a "resort fee" but they will not inform you of it and will just charge your card at the end of the stay.

Good hotel, centrally located, very attentive staff. Only problem was the very small pool.

Highly recommend this boutique hotel. The rooms need some updated carpet, but the service and experience and other amenities were fabulous. Will definitely come back! And so close to the board walk and beaches. The free bikes were a must!

Very clean, awesome location, and friendly staff. Would definitely stay here again!

This place is great. Staff's are awesome closer to South Beach

Carelessness. This entire hotel comes down to one word, carelessness. This hotels staff does not care to help the guests or make their stay a good one. They are uninterested in working or doing anything of the sort. Requesting simple things such as towels or toilet paper took hours to even be recognized. The experience was unlike any other I have ever had before, in that it was a pain the entire trip. People typically stay at hotels to have things cleaned and taken care of for them, this hotel doesn't accommodate those requests. The price is incredibly unreasonable for what you are receiving in return. Do not bother staying here until things are seriously improved. I do not enjoy leaving negative reviews, I thrive on praising good establishments. This hotel, however, is the exception. I cannot leave potential guests in the dark about the reality of this hotel. There is much better to be discovered!

Beautiful themed rooms, great location, great service, etc

Fantastic Trip, Great place, charm of yesteryear. Bartender Zor rocks in the Bar. We'll be back!

The hotel is relatively small, but very nice and everyone was very friendly. The hotel bar was closed during our visit for renovation, but from the work you have nothing. When the bar is ready, it will certainly upgrade the hotel. Conclusion: a small but very nice and romantic hotel.

Light menu, great service, beautiful setting for a quiet afternoon meal

The staff at the hotel did not go out of their way to help me, and service was slow. I was unimpressed by the service , though the hotel was very attractive

Small, but a great location for beach and shopping access.

Beautiful hotel. Friendly staff. For Platinum Marriott members, no concierge lounge but Continental breakfast comped each day.

Excellent location, availability and access to restaurants, shops, and especially the beach.

The rooms are nice and cozy with full size closet. Great location and easy access to the strip, shopping, and the beach.

The Hotel is right on the South Beach strip in walking distance to many good places to eat and have drinks. The staff is very friendly and customer focused they offer suggestions daily and make sure we've had a good day!!!

Amazing location, staff went above & beyond, amazing food and drinks. Very close to beach & strip. Ask for Zorro, best bartender in South Beach!

The room was clean and staff were great. Coming back for the 2nd time in 2 months

My husband and I took a trip to the Caribbean and wanted to stay a couple nights in Miami on the way back. This hotel was AMAZING! The staff were incredible from the moment we checked in. After a 4 hour flight we were greeted by Chris with a glass of champagne and the extremely nice bell hop took us, while carrying our luggage, to the room. Our first night we wanted to lay low after traveling and the hotel bar was perfect for that. Bartender was extremely friendly, music was great, drinks were reasonably priced. Although this property is not directly on the beach, it's a block away and they have reserved chairs (free of charge) on the beach for guests. The pool isn't huge, but it's truly all you need when there is a beach so close. We didn't have time to use this amenity, but the hotel does offer free bike rentals that looked very nice. Everything is within walking distance. We found the best breakfast spot across the street, along with the best tacos just 5 minutes down the road at Taquiza. Absolutely great value for the price that we paid to stay in Miami. Highly recommend!

This place is really lovely. The decor just puts you in an instant state of calm. The staff is really friendly and attentive. Your steps away from the beach, but you're not in the middle of the crazy. The breakfast menu is pretty great. Wish we could have stayed longer.

Stayed here for two days and the hotel is a block away from the beach and centrally located to all the local attractions that are walkable. Alfredo was very welcoming from the beginning of our stay and very helpful definitely a great asset to the hotel.

Very disappointing stay at Blue Moon. We were traveling with our young son and booked a suite so that we could have privacy and not be beholden to a toddler's bed time. The website described the suite as "two rooms" with a "separate master" that was perfect for families. There were limited photos on the site. The "suite" was not two separate rooms and there was zero privacy. Additionally, the decor was not well thought through. There was no dresser so our stuff was everywhere, which just added to the claustrophobic feeling of the small, dark room. We switched hotels after our first night.

The staff here has excellent customer service skills. The standard rooms are a little on the smaller side. But the staff and some of the amenities make up for the size.

STOP CHOOSING THiS HOTEL
We had a worst experience on my anniversary day! My newly unopened Apple Watch series 4 (gift from my hubby) stolen by staff members at the hotel.
when we complained about the issue to the manager Melissa Reiner-she keep on delaying the matter by saying we need time to investigate and then she left a email unable to accept the responsibility for your claim. We apologize for your unpleasant experience . And now they kept my calls on block list.
Is this how you treat a customer? What happened to your norms? Why does Marriott group encourages this type of hotels?
#shamefulact #poorqualitymaintainence #pityonmarriottgroup #fakestaff

The Hotel is excellent, but above all I want to emphasize the solidarity, the kindness, the selfless containment that Juan gave us. The person who received us very warmly when we arrived at the Hotel.
We had a car accident in Miami and Juan, a wonderful being helped us with everything he could, I have nothing but words of thanks for him, he is a wonderful human being and I congratulate the Hotel that they have contracted a person of that human quality .
Thanks Juan !!!!!!!!!!!!!!
Maria Tusset
Guest of the Hotel from October 5 to 9, 2015

They literally cancelled my reservation on the day of me traveling to Miami, stating my card was not working. When I offered to give them an alternate card, they then said they overbooked and had water leakage in some of their rooms and that is why they cancelled my reservation. So I was stuck looking for a place to stay in Miami with 2 hours notice.

Great location, not noisy at nights surprisingly really quiet at nights. Great staff too.

The hotel is nice. We were given a room on the 2nd floor facing the street. The room was a suite and nice. Big complaint was the noise. Very loud room. We did expess this concern in the morning and they apologized and said the street facing rooms were noisy. We would have liked that info before checking in. The staff were professional and helpful.

Amazing hotel in the middle of the craziness! This place is an oasis from the action but central to everything. We stayed during the middle of spring break as 2 middle aged adults and enjoyed every minute. The bar is great, the rooms are clean and more than enough space. I don't know if Americans think a hotel room should be the size of an apartment based on other reviews but our King room was more than enough space. The pool is nice the staff is awesome and knew us by name for a 3 night stay. Beds are really comfortable and the rooms have a soothing aroma that promotes a good night's sleep after a long day. Would highly recommend.

Good hotel and great location! With beach chairs on the beach (3 relaxed relaxed walk to the water) ... Pool very small ... great interior ... a bit noisy ...

Hotel in a great location on Collins St. .. bustling Miami Beach .. close to beaches ..
decent room and breakfast, mini pool ...
unwelcoming reception staff; constantly diving on their computers ...
Fortunately, Alfredo and those at the bar .. will have raised the level
In the end, a bit expensive all the same ...

Quite nice, but absolutely overrated. You can have it, you don't have to. It's okay for one night - no longer is possible. The beds are too small - in spite of the booked king size, it actually only turned out to be a queen. The windows are dirty, there is hardly any view and you can clearly hear the street noise. The air conditioning is regulated - it doesn't really get really cold. Very unusual in the US.

A hidden gem in a town of overcrowded overexposed places. A great place to get a drink with some dignity in a cool spot with awesome bartenders.

The rooms are a bit small, but they are very nice. I am here for work, but I will remember it for future vacations to Miami.