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Average ratingExcellent
4.5/ 5

Based on 717 reviews

573%
413%
36%
20%
18%
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What reviewers say about HEB

Generated with AI from 717 reviews on Trustburn · updated 31 days ago

Across the cross-section of reviews, customers frequently describe HEB positively, praising it for having everything they need, generous ownership, and friendly staff with stocked shelves, though a few note minor frustrations such as products being moved around the store.
What does HEB do?

HEB is a regional supermarket chain founded in 1905, operating 329 stores in Texas and 55 in Mexico, including Central Market stores that compete with Whole Foods and Mi Tienda stores that sell Hispanic foods, and it remains owned by the Butt family.

What are the most common complaints about HEB?

Describing what the critical reviewers wrote, complaints focus on negative encounters with staff and management, including unpleasant employees and what one reviewer called bad management, along with specific incidents like being publicly confronted for carrying a gun due to inadequate signage and poor customer service such as failing to restock key holiday items in time.

AI-generated from reviews on this page. Verify anything important with the company directly.

Ethel Orr
Reviews 1

HEB needs to do a better job of sanitizing carts.

Also, most of shoppers refuse to wear a mask and this HEB is too crowded. Either HEB needs to enforce a mask policy or limit shoppers.

Austin HEB enforces mask policy and I appreciate it. Makes me feel at least a little better about shopping.

Terzah Horton
Reviews 1

We were stocking up for a week of star gazing at an isolated ranch west of Sonora. This was the last grocery store on our way. We were able to find everything on our list. We had separated things that needed to be kept cold and noticed at checkout that we were going to be short a cooling bag for the trip. I asked two guys for help and they found what we needed before the cashier was done. It was great help and our food made it in great shape! Thanks much!

Chad Baldwin
Reviews 1

Normally its a 5 star opinion but today a young man in the meat department was having a bad day and got rude with us not realizing that the costumer is the ones paying his salary but thankfully a very nice lady working there as well heard the conversation and agreed with us and helped us out tremendously God bless her

shannon marion
Reviews 1

So grateful to have access to a grocery store. Excellent produce, quality meats and cheeses, and newly discovered donut section. HEB has it going on!! Plus, when I am on a budget the prices are reasonable and often I can find 50% off produce items and 25% off meats.

TREV SPARKS
Reviews 1

Jessica Lackey works with you Folks in Kerrville. She responded to a Facebook posting I did in Real County asking for someone to pick up a prescription from Walgreens and bring it to Leakey. She responded and brought it to us after her work. Kindness to strangers is a rare and treasured commodity these days. Jessica is truly a special person and you are fortunate to have her!

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About HEB

Founded in 1905, HE Butt Grocery is a regional supermarket chain with 329 stores in Texas and 55 in Mexico. The company's Central Market stores compete with Whole Foods and the Mi Tienda stores sell Hispanic foods. HE Butt remains owned by the Butt family.

Website
heb.com
Address
646 south flores
Categories
Retail