I have Health First medicare advantage. My doctor prescribed Trelegy for my COPD. I received my Trelegy medication January 3rd for the 30 day medication. I went for my refill and the pharmacy said the insurance won't refill until February 21st. I have called Health First and they said they will re...
Any company that would hire a corrupt unethical medical provider like Kristine Zonka ( google Kristine Isnardi) either didn’t do their homework or just doesn’t care
It's to bad to talk about it. Run away as far as you can.
Stay away from healthfirst. Avoid at all costs. This is the worst insurance company. They do not pay claims even when they state that it is covered.
My today's visit to Healthfirst office was great! Elizabeth, Healthfirst agent helped me with my questions and registration. Very professional, respectful and knowledgeable.
I m very satisfied!
Thank you Elizabeth and thank you Healthfirst!
No person interface yet, only circling sites and phones and the doctor you choose must consent in being a sponsor. I suspect it is one of those buildings where people going in never come out.
Shahena akther is one of the best employees bcz her good manners and courtesy. She help me change other insurance to health first. Now I really know health first is the best plan Nyc, thanks Shahena & your company. I'm so appreciate bcz health first safe my wife life. Can't explain more. God bless.
I would rate this company a 0 if I could. My son died recently and I had costs associated with his death. I got behind in paying my monthly premium. I called to make a payment plan for the past-due premium amounts. My payment plan request was denied and I was told my health insurance would cancel re...
This is Insurance has gotten worse and worse!! now they transferred the provider line overseas and they're not even trained well...they communicate via email and don't solve problems!! I asked to speak with a manager and she hung up on me.. When they can't help you they either keep you on hold unt...
The biggest garbage for its services, coverage and customer service
It s shocking that this company hasn t been shut down yet. They can t bill properly, their coverage is a borderline scam, and even after saying that they ve shut your account they still continue to bill you. Literally the worst company I have ever dealt with - they make cable companies look competen...
HEALTHFIRST just terminated my insurance, after I had tried to call several times, I have never missed a payment, but their new portal system wouldn t let me through to payment site, and I was disconnected with every phone call, this is really bad customer service, I tried to follow every link on th...
This company is not only poorly organized and has literally no customer service, they also don t have paperless statements!!!!!! I have gotten more than 50 letters from them this year alone. That s scandalous!
They just don t have the option to go paperless
I returned ill from a vacation. Went to see Dr and was told my insurance wasn t valid. Long story short, HealthFirst canceled my plan due to non-payment even though I thought I was on auto-pay w/ paperless billing. Boy was I wrong. Now I don t have insurance until open enrollment. They refused to ...
I am a member of the Gold Leaf plan. Apparently each type of HF plan has separate offices, I have a much better experience with the Child Health Plus insurance. Here are the main issues with the Gold Leaf plan, with examples of my experiences:
Number of In-network doctors and the quality of the...
this insurance company is horrible claims dont get there even when you send electronic , paper and thru portal . if they get the claim , they dont process claims correctly . rejecting everything and anything they can reject called the provider service rep andrew hutchinson does nothing to fix.
This is the most unprofessional company. They should not be allowed to do business. Cancelled my son s health insurance without notice. Not sure that is even legal. Stay away from this health insurance company.
i called today to ask if my doctor was on their approved list, because i was considering changing to this company. Their phone system is atrocious, couldn't hear each other, kept cutting out, she took my number "in case we get cut off" and when we did, never called me back. Forget it.
I'm trying to switch over to health first and it's my window to do so. I've spoken with two different operators in Asia and THEY DO NOT EVEN KNOW ABOUT THE WINDOW FOR CHSNGING!!
Nor do they understand the finer points I'm trying to make; EASY points.
It is seriously turning me off.
I need a natur...
I had a situation with Callen lorde clinic, In which a medication was changed to a generic form without my knowledge and I was charged more for the generic brand. I health first to file a complaint. My complaint was taken but was overly paraphrased. Health first called the clinic and took their in...