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Georgetown Cupcakes

4.1· 2,470 reviews
Average ratingGreat
4.1/ 5

Based on 2,470 reviews

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What reviewers say about Georgetown Cupcakes

Generated with AI from 2,470 reviews on Trustburn · updated yesterday

Customers generally describe the cupcakes as yummy, soft, and fluffy, though some note that they are small, pricey, and crowded, while others appreciate the quick service and quality ingredients.
What does Georgetown Cupcakes do?

Georgetown Cupcakes is a bakery in Washington DC that bakes designer cupcakes on-site daily using premium ingredients like Valrhona chocolate and Madagascar Bourbon Vanilla.

Are there any complaints about Georgetown Cupcakes?

The critical reviewers wrote that the cupcakes can be bland or taste like they all have the same frosting, the staff can be unpleasant and unsmiling, and delivery orders frequently arrive significantly late.

What do people say about Georgetown Cupcakes outside Trustburn?

People outside Trustburn mention that Georgetown Cupcakes is still open.

AI-generated from reviews on this page. Verify anything important with the company directly.

L Dee
Reviews 1

If you love long lines to get a cupcake this is your place. I have been here a few times. Thankfully the first time I came there was no line which I now realize is bizarre. The cupcakes flavors are varied and rotate often. They are more icing over cake. The cake piece is Ok, all the flavors is in the icing. If you are not an icing fan like myself you end up scraping off most of the flavor.

Anthony Scott
Reviews 1

I have heard from several people the DC cupcakes is a novelty because of the Cupcake Wars show. Well they are completely wrong. The cupcakes are very delicious and more moist than most cupcakes I have had. The only downfall was that there wasn't many unique cupcakes flavors when I visited; however, what was there was very good. It is a must go!

Kathryn James
Reviews 1

Why is this the only place with perfect cupcakes? The line is always long and the cupcakes are always minutes away from being perfectly frosted. Their size is just large enough to satisfy a craving - while possibly sampling 2 scrumptious flavor combinations - but full of fresh, natural flavor not over-sweetened or over-stuffed with fake junk. With ~20 flavor combinations ranging from traditional chocolate or birthday vanilla to special seasonals like key lime or lemon lavender, the wait is always worth it. The ability to order 24 hours ahead online and skip the line is fantastic!!

Alberto Sanchez
Reviews 1

Highly overrated! We waited on line for 20 minutes, and realized once we were inside that it didn t need to be nearly that long.. the cupcake boxers are extremely slow. We thought the cupcakes were going to be better for all the PR the store receives, but the cake was very dry :( the frosting was good though.

Kendall Johnson
Reviews 1

Although the cupcakes are beautiful and taste good, the customer service was inefficient and not sincere. We went there minutes after it opened and it had a line that went out the door (which didn't bother me because it's a popular place). The bakery itself was very small and cramped and some people decided to be rude and ignore the whole line and cut. So when it was actually our turn we ordered 14 cupcakes and had a list of them ahead of time to make sure they knew what we wanted. We waited a very short amount of time and when we got our order there was only a dozen and not the two others. We went back and took our receipt the woman acted annoyed that they didn't get our order right. And she just held her hand out without even making eye contact with us and took the box and just walked away from us without even saying anything. She checked the cupcakes and then got the ones that they missed and just handed us the bag and walked away annoyed. Didn't even say sorry for the mistake that they made. They actually didn't say anything and acted irritated with us when they had to correct THEIR Mistake. This trip to this famous bakery was very long waited and was just kind of a let down and ruined the experience.

Michelle Palma
Reviews 1

Cupcakes are too overhyped. They all taste the same, bland with the same cream cheese frosting. They seem to throw different toppings on top to get away with the different flavor 20 bucks for 6 cupcakes.. you re better off getting tastier ones from the grocery store. Staff there is very unpleasant and all look miserable. When I went they told us they were not making coffee because there was only two of them running the line, understood but they could at least apologize for the inconvenience. It s disappointing to see people work in customer service and not have the least bit of care to even smile or make it seem like you are welcomed. Do not recommend this place to anyone save your money and time.

Nat
Reviews 1

Excellent, if you assume your order will be delivered at least 1 - 2 hours outside of your requested and agreed upon delivery window. Ordered the first time for my son s birthday; the cupcakes were delivered almost 2 hours after the end of the delivery window and after the main part of the celebration. Gave them another shot and ordered them for my husband s birthday several months later and the cupcakes were delivered more than 2.5 hours outside of the delivery window. Delivery fee of $10 was refunded both times, but would have gladly traded that for an on-time delivery both times. So if you want great tasting cupcakes to be delivered late with the hopes that your delivery fee will be refunded, place your order. I ll be shopping elsewhere for future events.

Steve Urban
Reviews 1

My 28 years old/7 month pregnant daughter was going to be spending her birthday in DC and I wanted to make sure she had a special delivery of cupcakes. I emailed Georgetown Cupcakes and they responded to my request within an hour. My daughter loved the cupcakes. "These are the best cupcakes I have ever had." Thank you Georgetown Cupcakes
Steve and Nancy Urban---Cincinnati, Ohio

Reggie Karikottu
Reviews 1

Wife and I tried this place during our last trip to D.C. a few years ago. Let me tell you I still can't stop thinking about how awesome these cupcakes were!!! Hands down my favorite cupcake place in the entire USA!!! Crave Cupcakes and Sprinkles Cupcakes can't even come close!!! If you're in the D.C. area, you MUST TRY this place!! Highly, highly recommend.

Rae Jean
Reviews 1

I ve ordered from here several times over the years for birthday parties and other special occasions, and for the most part, they ve been good experiences. A few minor things that I was willing to look past, such as the delivered cupcakes arriving hours before the selected delivery slot, and partially melted due (was summertime and it didn t appear that the driver had a/c, since all of his car windows were down. In August...). A couple of the cupcakes were a little dry, but the majority have been moist and delicious, so again, I dismissed a few negatives.

That said, I recently had a pretty bad experience with them and it s been a nightmare trying to resolve it. Ordered 3 dozen and 2 of them arrived very damaged. Smashed, stuck together, just not $36 per dozen cupcakes by any means. Extremely surprising since this has never happened before. Tried calling, got voicemail, so I opted to email them instead. I explained what happened and a day later I received a scripted response saying, Our employees put the utmost care into packing orders and are trained to treat the cupcakes very carefully so that they leave the store in perfect condition. We encourage our customers and drivers to keep them as level as possible, yet, unfortunately, occasional accidents do occur. , and asked me to send pictures of the damaged cupcakes, and then they d give me a gift certificate. Firstly, this scripted email is horrible. Makes them sound overly defensive and hints that the customer is too dense to understand how to handle a box of cupcakes. I didn t need to read this long, scripted response about how their staff is specially trained to carry the cupcakes with the delicateness of a newborn. Just resolve the problem!

I send them the pics as requested, and they reply with almost the same, exact scripted email about, Our employees put the utmost care into packing orders and are trained to treat the cupcakes... , I kid you not. They did at least offer to MAIL me a gift certificate, and asked for a good mailing address. I replied to this asking if they can email me a gift certificate to use online, as to speed up ordering replacements. The response I received to that was simply saying your receipt is attached in the email! , and a scan of someone else s receipt. FFS.

There seems to be a dire need of organization with customer emailing. I got the impression that it s a bit chaotic, and the same person doesn t stay with your email, just whoever randomly happens to read the email. My problem should have been fixed EASILY, and yet here I am still trying to reorder the damn cupcakes.

For the price, I expected better customer service. They re delicious, and my kids love getting them for birthdays, but I think this last experience ended my business with them. :(

Shenna Garrow
Reviews 1

This is my FAVORITE cupcake shop on earth!!! They live up to their reputation, including the unfortunate long line on the weekend but it s well worth the wait! My favorite was the unicorn cupcake in the picture below. Definitely spend my time waiting and make sure your cell phone has for battery LOL. You will not be disappointed and make sure to get at least six different ones because you will love all of them! - Shenna Johnston, REALTOR, Virginia

Anna Livingston
Reviews 1

I just tried the lemon elderflower cupcake and it was delicious. Perfect ratio of cupcake to frosting, and the cake was so moist. They switch out flavors a lot so I wasn't able to get one of the flavors I wanted but the staff was nice and accommodating. They have a fun secret flavor that if you know what it is then you get it free. It changes every day. Overall great experience.

Bill Martin
Reviews 1

Cupcakes are a 10 for sure! Beautifully done and taste is AMAZING! Gave three stars for delivery! 2 of the last 3 orders arrived very late. Latest was 5 days late and it was to be a birthday surprise for my aunt battling advanced cancer. They were to be delivered on a Friday, and showed up the following Wed..... her birthday was Sunday. Although my $ was refunded, I just have lost faith product will be delivered on time. Very disappointed

Drew Brown
Reviews 1

Love this place! Best cupcakes in DC prepared by a friendly and helpful staff. Each flavor is unique, rotating different flavors every few days. The cupcakes are moist and delicious every time. This place is so good it sometimes has a line- definitely worth waiting for it.

Emily Counsellor
Reviews 1

The cupcakes were sweet, but not too sweet! Also a wide variety of flavors which was nice and they even had milk for my boyfriend who can't eat a cupcake without it! Not a whole heck of a lot of space to sit down but people leave pretty quickly so it's not much of an issue! Deeeeelicious!

kelley linton
Reviews 1

I love the cupcakes....best ever, but always check your order before you leave. I only come once a year and for the second year in a row I have gotten home and my order is wrong or, this year, I'm missing a cupcake, ughhh! My fault....I will always tear open the pretty box before I leave and check it every time from now on!

J
Reviews 1

I have enjoyed many a cupcake from Georgetown Cupcake. However, I appreciate Georgetown Cupcake so much after their timely and incredible customer service I received when I encountered shipping issues with UPS. Truly a good experience despite my qualms with UPS. THANK YOU!!

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About Georgetown Cupcakes

Georgetown Cupcake is DC's destination for designer cupcakes. We bake our cupcakes on site daily and use the finest ingredients - Valrhona chocolate, Madagascar Bourbon Vanilla, European sweet cream butter, and gourmet chocolate sprinkles. Stop by and experience the bliss. Also, watch Katherine and Sophie on TLC's new show DC Cupcakes.

Georgetown Cupcakes: The Ultimate Destination for Designer Cupcakes

If you're a cupcake lover, then Georgetown Cupcake is the place to be. Located in Washington DC, this bakery has become a household name for its delicious and designer cupcakes. With their daily on-site baking and use of premium ingredients like Valrhona chocolate, Madagascar Bourbon Vanilla, European sweet cream butter, and gourmet chocolate sprinkles, Georgetown Cupcake has set itself apart from other bakeries.

The founders of Georgetown Cupcake are sisters Katherine Kallinis Berman and Sophie Kallinis LaMontagne. They started their business in 2008 with the aim of creating cupcakes that were not only visually appealing but also tasted heavenly. Their passion for baking led them to experiment with different flavors and designs until they found the perfect recipe.

Today, Georgetown Cupcake has become a popular destination for locals and tourists alike. People come from far and wide to taste their signature flavors like Red Velvet, Salted Caramel, Chocolate Ganache, Lemon Blossom, Vanilla Birthday Cake among others. The bakery also offers seasonal flavors that change throughout the year.

Apart from their mouth-watering cupcakes, what sets Georgetown Cupcake apart is its commitment to customer satisfaction. The staff at the bakery is friendly and welcoming; they go out of their way to ensure that every customer leaves satisfied with their purchase.

Georgetown Cupcake's success can also be attributed to its marketing strategy. The bakery has been featured on several TV shows including TLC's DC Cupcakes which follows Katherine and Sophie as they run their business while juggling family life. This exposure has helped increase brand awareness which in turn drives more foot traffic into the store.

In addition to its physical location in Washington DC., Georgetown cupcake also offers nationwide shipping through its website georgetowncupake.com . Customers can order cupcakes online or by phone (202-333-8448)and have them delivered right at your doorstep anywhere within United States .

In conclusion , if you're looking for designer cupcakes made with premium ingredients that taste as good as they look then look no further than Georgetown cupcake . With over a decade of experience under its belt , this bakery continues to innovate new flavors while maintaining high standards of quality . So why not stop by today or order online? You won't regret it!