Worse customer service ever!! I came to pick up my car and they told me to wait. I ve been sitting here for about 20 minutes and they haven t help me. There are about four employees feeling paper work and none of them have offered me help.
I have been a customer at Felix for about 2 years now, and I must say, they are by far the best dealership I have dealt with, and I've had several cars from different dealerships.
Ernesto Ortega is super helpful and cool. He never fails to make me a happy customer. :)
very satisfied with the time it takes to finish the service on my vehicle.thanks
Don't Honor appointments for service on your car so don't bother lol takes 3 days just to fix a water pump TRASH
I received work in a pinch at the oldest and best dealership and my truck is still ticking like a clock. The service provided here is top shelf. Thanks again Jonathan.
Was a first time buyer and didn t explain the process.
bought a neon yellow sonic from felix chevy and patrick fucsik who was very helpful
I would like to thank Danny Medina and his finance partner for such a great job done . They were able to get my financing approved, and done quickly. I highly recommend this Chevy dealership if your looking for a Chevy vehicle... Thank you so much !!!!
They treated me very well very kind Yes they helped me
Online they have Service hours until 7pm, and they close at 9pm. I wanted an appointment for an oil change at 430, they told me that would not be possible because the Mechanics go home at 5pm. When I asked about the 7pm closing time for service, I was told that was when they closed completely, so I...
I'll never comeback after my first visit
First and last
So horrible attitude makes you feel you are not welcomed
Asked for recall items would be the same as if you are begging
If you have family problems do not take them to your job
My husband called Felix Chevrolet because my 2018 Chevrolet Equinox broke down on the 5 Freeway and they didn t want to help with the warranty. We purchased that car with them new and since the beginning it would give us problems. We would always take it to the shop and they would say it was nothing...
I took my car in for an oil change my service rep was Obdulio Rivera very friendly and helpful. He made my day with the prompt service that I received. Thanks Obdulio you're the best!!!
Everyone here is extremely friendly and helpful. They ordered me a part and realized it was the wrong one and fixed the situation in less than 24 hours.
Thank you DeeDee for all your help n for honoring our free gas.. Yay ..
Love Love. ....Felix Chevy
A really nice place to go to. The people are friendly and make sure if you need help with anything.
If you are planning to get a car from this place make sure to check the car especially the tires, three months ago i got a nissan versa 2015 everything was fine until i realized that the one of the fron tires was low, took it to the gas station thinking it just needs air well to my surprise it has ...
I called Dee Dee the night we knew we needed a new car. It wasn't an option but a necessity as my husband's car broke down for the last time. She helped me peruse the website to find the car I was looking for. When I arrived at the dealership we took one test drive and I was SOLD! I didn't need to l...
Very bad attention I do not recommend it to anyone and also very little inventory
In the financing I had a bad experience, the seller paid a percentage and they give you another and the protection plan that they also offer, they finance it and I keep the payment higher than what I thought.
100 years and still going strong! They take care of their customers. Clean, professional services.
If you need a car...check it out! Great American company at it's core.
Took my 2007 Chevy Avalanche that only has 57 thousand mile in on Thursday 7th for a engine light check picked my Chevy Avalanche up on Saturday and was unable to drive it do to them messing up my transmission they drove my truck for 26 mile now the truck will only drive in 2nd gear
Medium customer service. I like the online appt option and the courtesy shuttle to work when I dropped off my car. However, I waited 50 minutes for the shuttle and wasn't provided an explanation of services done on my car when I went to pickup. Be proactive and advocate for service and ask a lot of ...
(Parts depot) 20mins on hold to just ask about getting a spare remote key. No details on anything, just $120. I had to ask over and over how they programmed it and fit the key to MY car..."I don't know what you mean," "it's all one piece" and finally "let me transfer you to service to get the price ...
Bad service ..They are a rip.off there not in to helping there customers and there needs into making money
Chevy is the best electric. My goodness they has a Vett for $140 Grand.
I definitely enjoyed the experience more than I have at the dealer I usually go to. I was well taken care of, promptly updated and I was even provided with a complimentary rental (although the rental experience did not go very well)
Marcos Perez transformed the car buying business for me. In the past, I ve never enjoyed the car buying experience, but Marcos and his team changed that experience for me. Marcos was friendly, polite, personable, and understood what I was looking for and why. I will definitely be going back to him ...
I have brought my car in for the same problem 4 times in 3 months and the problem has not been resolved
Just got my car from here & I live it ! The process was so smooth . The sales manager Oscar V. Was so helpful and friendly ! I definitely recommend him !
Prices their cars 50% over market value, I looked at a 2017 Toyota Tacoma with 30,000 miles on priced at $38,000 despite that it had huge scratches on the back panels, tags were about to be expired, and the hood was filled with minor scratches. I wouldn't buy a car here, they don't care for the cons...
Be careful when buying a used car. Mine turned on a light on the board and they were not responsible CAREFUL! ..... it came out very very defective and defective of the supports and the suspension. Take your trusted mechanic before buying it.
Second time i go
I am not liking a new car and they send mail that they detected something to the car. To take it to the service ...
Great service and good quality people , they will get you the best deal.
I highly recommended
Rudy Luna attend me and he was awesome with us .
This is my second buy and my best experience in all of the dealerships.
I just purchased a brand new Chevy Cruz, and Isidoro is awesome. Very helpful, and friendly! This is the second car that I have purchased from him.
Just called in to ask some questions, before I brought my vehicle in for service and maybe they are having a bad day but still can't understand why they where all so short and rude.. Never ever would I give this company my money.. I couldn't image actually dealing with a major issue with these peopl...
There is not very good attention, I have to want to talk to the finances and they were very despotic ...
ruben is best service adviser in this industry.
thanks ruben
Absolutely the most terrible experience! I wish I could give less than 1 star, 1 star is being generous. Worse customer service and terrible salespeople. They tried to make me sign papers to buy a car that I only wanted to test drive.. I specifically said that I'm looking to buy, but I want to test ...
Professional service, clean store, nice waiting area and polite staff. What more can I ask for!
Worst experience ever here. Staff is not helpful at all. When you have questions in regards to your car after they've fixed it they don't really want anything to do with you. Had a recall on my car, took it in to get fixed and they never fully fixed it. If there are errors on your receipt they're to...
They were very helpful in helping me find parts to my car that I don't know the name of. I have been here several times and haven't had a problem and everyone at the parts department have been very helpful.
Very excellent experience friendly and qualified staff thanks
No smiles, no greetings when we entered. Every item is overpriced. The building was very clean...
I was passing by the other day and saw a blue Corvette in the window. So I stopped in to dream a bit. It was a slow day so the sales representative took some time to show me the car...if I can call it a car. It is more like a modern day chariot.
Clean restrooms & fresh coffee in the service department.
Iconic Chevrolet dealership. Fantastic parts department
The truth just happened to be there do not enter this place of cars
I walked in to see prices..Juan Sandoval started explaining any questions we had. He was great, he took a chance with us, we could of taken up his valueable time. He was great! We bought a Chevy Spark LS 2017! !
They hide a lot of informaton and are very unprofessional! !!!
It was great. Exactly what i was looking for teodoro was friendly and helpful the entire time the finance. Manager was super helpful and nice and professional. I will. Definitely. Recommend. Everyone to go to felix chevrolet
Always try to replace hard to access parts with dealership replacements. Staff is prompt, courteous, and they have a great coffee/expresso machine. And if you're really nice you can retuen unopened parts.
My service manager Jonathan was very professional and did a great job.
Thay was really good this morning. I would tell my family and friends to go to the chev.Deal. Because you are real experience people. Thank you so much for your help.
HORRIBLE SERVICE!! MOST HORRIBLE EXPERIENCE WITH A CAR SERVICE I HAVE EVER HAD!! I SPENT 1500 FIXING THE WRONG ISSUE MY 1ST VISIT. SECOND AND MOST RECENT VISIT. I BOUGHT BRAND NEW TIRES FROM FELIX, 2 WEEKS GO BY, THEY'RE FLAT, TOOK IT TO THEM TO FIX, THEY SEND ME HOME SAYING THERE IS NO LEAK. 12 MOR...
Tow vehicles for Felix Chevrolet and i was treated nicely by the employees.
Felix chevrolet
Parami it was a very bad experience
They only stole my truck
For a mechanical problem and I paid them about $ 900 dollars and they delivered it to me with the same problem
And when I return to tell them that I don't
Mebian areglado la faya solo medijiero
That then I had to turn...
I called on Saturday, July 25, 2020, for an appointment and was given one for Monday at 10:00 AM. I arrived at 9:50 AM. I wanted an oil change and Information about what would be necessary to get the touch screen in my car repaired or replaced. This took over 5 hours. The new service manager s...
Make sure that they put their dollars where they put their mouth
Willey is probably the worst salesman ever. He was very rude and didn't want to make a deal. I will never visit your crappy dealership ever again. Be warned about their rudeness.
Great and excellent service. I Highly recommend Felix Chevrolet for your car Service
I was not happy with the fact that the service department took one week to provide me with a lender car. When I asked why they don t have lender cars available they said they didn t have enough cars. Not acceptable. I had to pay for my own Uber to get to work. The staff didn t explain to me through...
Ms. Dee Dee Joshua... came through at the 11th hour it seemed nearly impossible to get a vehicle and persistently kept calling to get me through the doors
Thank you and Daniel (finance department) for the professionalism and personal care taken towards my situation. I will be recommending any p...
The service here is terrible. The people in the parts department don't help you at all. They answer the phone, and put you on hold. Not worth the time. Find somewhere else to get your parts.
Shady people when they called my company that takes care of all issues with the car they tried quoting them different prices each call and did not notify them of the safety concerns on First Call on second call after notifying them of the safety concerns my provider was able to approve what was need...
The work they do is cool I don't like the wait time you wait too long here
service was ok I mean it's a product of the demographic
We are extremely satisfied with Daniel Medina's professionalism and knowledge. From the minute we inquired about purchasing a vehicle, Daniel was more than helpful. He went above and beyond to make us feel comfortable and find us the best possible deal. He was honest and told us exactly what to ex...
Tani has been a pleasure to work with. He made the buying experience painless an simple. Tommy from service has been very accommodating. It's people like these that keep me coming back. Great job guys.