I recently switched from square to Stax and about 10 days ago, I got enough email from Mary Reid stating that they need more details on one of my cc transactions to process payment. Silly thing, she did not share any details about the transaction ( amount, transaction date etc) so I can find and sen...
Stax by Fattmerchant is withholding almost $7,000 for no good reason. We are a small HVAC company and after using them for over a year they decided to close our account and hold the final transactions for 180 days with no warning. We have been in business for over 10 years and we have never had a ch...
I just finished the set up process. So far I am impressed with this company's service! Everyone I have dealt with has been competent and seems to genuinely care about my needs.
i was trying to find a new cc processor. i looked at both stax as well as payment depot. i decided to go with payment depot but went through the whole process with stax as well. i was approved by both. i told my sales person, austin blakely, that i decided to go with with payment depot. he emailed t...
It's was refreshing to get someone on the phone immediately. Trent was extremely helpful and the issue was resolved quickly. No playing phone tag, no being placed on hold to wait for someone to pick up and no language barriers. Thanks.
Do not trust them. It will cost you $$$. I am a doctor. I own a low-cost clinic that serves my community. My staff wanted to look for a new credit card payment system. Fattmerchant looked they had a good reputation so we decided to try them. We talked to Daniel who made many promises to us in respon...
Really great processor. They helped me be fully PCI Compliant and their customer service is VERY responsive, over both email and phone. Plus they have fantastic processing rates!
Stax by FattMerchant have been exceptional since our business partnership with them. Each interaction with them has been nothing short of spectacular, responsive, informative and professional. Keep up the great work! A great team to work with!
Beware with this company. After they apparently switched or changed names we haven't had anything, but horrible experiences from April 2021 until today with them.
They have taken out of our business account $4,598.11 with no consent and no reason, they closed our account before even telling us that...
They made the transition easy and were helpful to re assure us that they were one call away. Love their professionalism. They gave us information to base our decision and not pushy. :)