Do not trust them. It will cost you $$$. I am a do...

Do not trust them. It will cost you $$$. I am a doctor. I own a low-cost clinic that serves my community. My staff wanted to look for a new credit card payment system. Fattmerchant looked they had a good reputation so we decided to try them. We talked to Daniel who made many promises to us in response to detailed questions about our needs and their services provided. We were told "No Problem" We agreed to go with them and made some payments and set up the service. We also got a terminal from them. Right away we figured out that Fattmerchant did not know what they were talking about. We could not set up their fancy terminal to do something basic like charge for separate items. We called them and they admitted they could not meet our needs. We tried to send back the terminal but they could not get a return label to us and would not take it back without one. I argued with them (they were convinced I had gotten the label, almost insinuating I was playing some sort of game with them) and finally convinced them to send one to my house.
We got the unit back. We had not done any business back from them and asked them to return the $300 we had paid them and they gave us the runaround and eventually refused to return our money.
I pressed them further and they agreed to refund us $150 of the $300. When I pressed them on why were not getting all the money back they claimed they had costs associated with setting up the account. The very account they misled us on, the very account we could not use. Bottom line is you have to pay money for their misleading you.