Stax by Fattmerchant is withholding almost $7,000 ...

Stax by Fattmerchant is withholding almost $7,000 for no good reason. We are a small HVAC company and after using them for over a year they decided to close our account and hold the final transactions for 180 days with no warning. We have been in business for over 10 years and we have never had a chargeback, not one! After calling Stax they said our bank account bounced a $35 fee, a fee our bank has no record of. I explained to them our account has a savings account that doesn t allow our main account to go negative. Our client even wrote an email stating that he demand the transaction to be released as he was satisfied and would not be requesting a chargeback..

I have contacted an attorney as well as the Florida and Tennessee Attorney General s office. I have also filed complaints with the BBB and have a meeting with the IRS regarding this business tomorrow.