I now have experience of the after sales service.
Placed order for 11 windows with narrow access for delivery;
Advised on the Monday of delivery week some parts missing in Poland.
Advised Tuesday that was an error.
Wednesday received an mail stating order despatched but none of product available...
rubbish. their reps lie about there products. will never buy again
s
Been a month and no sign of a quote. Whoever you speak to asks for the same lengthy information then says they will get back to you, but never does.
Great workplace, with amazing people, the best customer service, and top shelf quality range of products. Fully recommended
The worst company ever to deal with , you realise how bad a company is when things go wrong and how they decide to deal with the issue.
I had to order a size that was not available on builders merchants and did not want to order on eBay so I went ahead and ordered one directly from Fakro. When I ...
Recently asked for two spare parts that are clearly numbered on their expanded drawing as parts 36a and 36b they allso have clearly defined stock /parts codes which i gave them the girl in sales emailed me back and said i would allso have to buy part 35 which i didnt need this is allso a clearly de...
We have a Fakro Loft Ladder, which we got because of the high quality of the product. I now have experience of their great after-sales service. After a few years of use, someone broke the latch by trying to use the stick to close it (it actually closes itself with the springs and no push of the st...