Crystal is the bomb dot com, I have lived here since the place was built and whenever mistakes are made they have always taken care of me and worked hard to make things right. It's that personal touch you just don't get anymore.
If you're looking at leasing a unit facing the south or in the courtyard, good luck. The co-op next door LOVES to throw extremely loud parties until 3 am, even on weekdays. And make sure your unit is not right next to the garbage chute. My unit smelled like garbage all the time and the problem was n...
Staff have terrible response time. It takes them days or over a week to respond to simple issues. When discussing issues with them they give me attitude and get angry with me. I will never ever sign a lease at house that Lee properties manages. Worst experience with a rental agency.
They re the worst. They don t answer the phone and they don t know anything about the measurements of the apartments. They also have it in the lease that the realty companies only have to give you one hour notice before going to show your apartment. It s my fault for signing the lease and missing th...
This is absolutely the worst apartment complex you could ever live in. There frequently isn t hot water and I have put in 4 maintenance request to fix it with out the hot water being fixed yet.
The homeless people in the surrounding area harass you on a daily and the management office is terribly i...
Leasing with Lee Properties has been the worst experience I ve ever had renting an apartment. The leasing agents are completely unprofessional, Lisa in particular. They don t answer their phone, don t respond to emails, and ignore any maintenance requests. Then, when you finally get ahold of them, t...
I've lived at 21 Pearl for almost 3 years now (and love it) ever since it was completed in 2013. The apartment itself is new and clean and well maintained.The management team is incredibly helpful, polite, and professional. They genuinely care about the residents and do small things for us like prov...
Can't thank Jenny enough for her help with my friend's apartment hunt. She was assigned as our agent when my friend was searching for an apartment before going to UT as an exchange student. She was very responsive, professional and efficient, sending us exactly what my friend was looking for. I woul...
I havent worked with a lot of rental agencies, but this place def is not big on customer services. Seems like once they get their money they are done dealing with you....
I currently live in one of their properties and they have been great this whole year I have lived here.
I recently went through a rough situation and they were so understandable and worked with me. The staff is so friendly and makes dropping off my rent check every month bearable. I am glad that th...
I ve been living here two months and they still haven t fixed the hot water. Or the water pressure in the kitchen sink. My apartment has had Luke warm water since I moved in and when I called to get it fixed they were very rude on the phone & acted as if I was an inconvenience to them. Also charged ...
Terrible customer service. I've never been treated so poorly by a company before, and I'm sure there are other tenants who feel the same.
I refuse to do business with Lee Properties in the future.
To say the least, this management company was abusive, unlawful, rude, negligent, and greedy. They do not seem to care about their properties (which they will let crumble if it means saving money), or their tenants (which they will ignore until they deem absolutely necessary, and then rudely respond...
worst management company i have ever dealt with. There is an attempt to cheat tenants all while giving horrible customer service both over the phone, in person, and via email. If you do call, you have to email for a phone appointment rather than being able to talk to the person straight up or to lea...
So many complaints with this leasing company and they just took over my duplex less than a month ago....so sad.
My family and I have been with Lee Properties for almost a year now and we love them. We just renewed for another year. I have no idea what the other people writing these reviews are talking about but we haven't had one single problem with Lee. They are all very friendly, if we need to talk to them ...
This useless garbage company charges insane fees when their shoddy houses break which are undisclosed in the leases and aren t communicated until rental payment. We were charged almost $250 for when their pipes didn t work and someone had to come in and fix them recently. It may seem like a cheap op...
The management office seems really sloppy in their day-to-day functions. During lease-signing, they voided the lease and asked me and my roommates to sign again about 3 times. They've repeatedly spelled my name wrong on EVERYTHING (utility bill, electricity bill, email) and make/made little to no at...
Horrible management and customer service! I have never had such a terrible experience such as this. I never write reviews but I want to make sure no one has to deal with what I had to deal with.
I agree with the negative reviews that state they try to overcharge on utilities. They try to dupe college students out of money through overcharges. They refuse to call or email and only want to communicate through texts. I asked through email for the realtor to call me because the documentation th...
Overlooking all the BS we had to deal with in renting this property because we had to rent it through our insurance because we had just had a fire and lost everything. After we jumped through there hoops 4 months later they kicked us out. Then they told our incurance that we didn't even clean the h...
I wouldn't mind too many of the old reviews. It seems to me like some parts of management have changed based on my conversations with the office before I moved in. Specifically when I inquired about the reviews I was told they have a new manager of maintenance and I believe that is true as every tim...
Honestly just a horrific experience start to finish. When I first moved in they gave us mailbox keys that didn't work then rudely informed us it's USPS responsibility to give us new keys not Lee Properties. Our apartment was "newly renovated" with the sink drain not secured in, my door knob was on b...
Very elegant apartment complex with locked security entrance and parking garage.
Beware leasing/renting through LEE PROPERTIES !
To all people that are on the market and looking to rent/lease an apartment/condo/house, be advise to stay as far away from LEE PROPERTIES as you can. While the following is my recent experience with this company it is far from a unique and mutuall...
0/10 recommend this leasing office. We had problems with them throughout our time leasing there. When we moved out, we fulfilled all of their requirements for move out and were still charged a ridiculous amount out of our security deposit. The staff is generally rude and condescending. It is a huge ...
I like this place. I have a studio, very spacious. They do have free printing and fax. They would even deliver it in your mail box if you are unable to get them during office hours.The staff is very nice. I had cases when I am was unable to get a package, they will deliver to your door. But I dont l...
WORST APT. EXPERIENCE EVER! When we moved out, they charged us ridiculous amounts for cleaning fees and asked us to pay for those fees. The cleaning fees were over $1200. The deposit was $1000 and they asked us to pay $200 after move-out. THEY DON'T CARE ABOUT YOU, ONLY CARE ABOUT YOUR MONEY!! ...
I lived at a Lee Properties apartment for 3 years. I've rented my whole life and this is one of the best situations I've had. Responsive to maintenance requests, returned my full deposit, negotiated with me on price, reasonable increases in rent - half or less than what I saw going on everywhere els...
They are just a bunch of rude people who steal your money. They treated all of my room mates and I with so much disrespect. Then, they charged us for labor that really didn't happen. When we were moving out, we had to use a cleaning company that was waaaay too expensive and ended up doing horrible w...
Very helpful,understanding and accommodating staff! So grateful for the help they provided during my sons 2 moves.
Absolutely terrible communication to their residents. Someone vandalized their keypad to a laundry room and instead of alerting the residents and giving them hours until it was fixed they just dead locked the laundry facility with no notice at certain hours and then when confronted claimed they did ...
Typical college realty company that will screw over all tenants after move out with crazy fees. TIP: take pictures of everything when you move in if you want to fight back
Edit: As you can tell from the owner response it is a typical Realty company that just screws over the tenants for every litt...
The reviews here seem to be negatively skewed. I do not understand why, 21 Pearl and Lee Properties has made my off-campus living experience more pleasant than I could possibly imagine. The leasing staff has always been courteous and helpful about EVERYTHING. This even expands to subjects outside wh...
Worst management company ever I had to live with rats for about three months before I decided to leave a month before the lease was up, cleaned the apartment and now they are trying to charge me for cleaning fees and maintenence issues that they never completed. Avoid their properties like the plagu...
The management is very efficient and the leasing office is very nice!
They do not communicate well with their tenants. They post charges randomly (e.g. two water bills in one month and none the next) and the charges are always marked as the day they are posted, leading to an endless cycle of late charges and their subsequent removal. DO NOT use this leasing company!
worst company i have ever had to rent a property from. we were consistently connected with different employees that had no idea what their coworkers had already talked to us about. Ex. 1 requests pictures and videos of the property, sent videos, 2 weeks later a different employee asks for the same t...
All the leasing agents are really cool, and friendly.
It is next to impossible to get any response about anything (other than maintenance requests really). Even after moving out, there have still been issues in which we've had to reach out to the company and have received no response, for instance, despite asking the forwarding address of the tennants,...
I have only good words for Lee properties. Management is helpful, friendly, and available whenever I need them. They go out of their way to make the lives of the residents easier and comfortable.The maintenance staff is especially hardworking and competent. They have kept the complex clean and have ...
I wish I could give negative stars. This is the worst property managing company I've ever had the misfortune of dealing with. If you ever come across a property managed by these people, run. Run and never look back. Although the hours may be doable for students, if you have a normal 9-5 job, forget ...
21 Pearl was a great place to live. Units were comfortable and still looked nice and modern. The staff on site were great. They were always there to help and extremely friendly. Location was super convenient also. Close to campus and downtown and there are plenty of restaurants and stores near by. I...
When I first moved in to my place it wasn't move in ready. Management was different at the time and did the least amount needed to make my place move in ready after I'd already moved in and explained that I worked in the business prior to moving here. Joe was amassing and did a great job but some th...
The apartment units themselves are fine and maintenance is fast, but the management is what makes this place a 2 star complex. It's so incredibly hard to get in contact with them via email and phone (they refuse to pick it up) because they never respond and you have to post on the Facebook page to a...
Scam artists, they charge you unsubstantiated fees reminder fees / late fees / late fees about late fees / backcharge fees / notice to
evict (even when they don t evict you) fees and when you try to contact them about it you will only get radio silence. If you do get Lisa to magically email you ...
DON'T EVER THINK OF LEASING WITH THIS HORRIBLE COMPANY. Living at a Lee Properties house has honestly been a horrible experience. The office staff have been at best condescending and opaque with the reasoning behind certain maintenance fees and at worst in a screaming match with my roommate claiming...
Great, New place with no mold. Close to campus defiantly within walking distance. Regular replacements of propane in the grills is a good thing. Awesome kitchen with stainless appliances and think granite countertops. Great place to live.
I am completely dissatisfied with this leasing company, and I would never, ever sign a lease with them ever again. We've lived on this properties for almost 3 years now. The first 2 years were mostly fine, but the past 7 months have not been great.
The water bill for the previous month is always po...
Do not lease with this company !!!!! Did not have working air conditioning at move in AUGUST. They do not reply to emails and are slow at getting maintenance requests fixed. When they do reply they are vague and unapologetic.At move in I reported that the bathroom sink was unattached from the wall a...
First thing is first: they do not answer their phone. If you go in to the office, they will tell you they do not answer their phone, and that it takes 4 people 24 hours to return a phone call. As my problem could have easily been fixed with a 5 minute *or less* phone call, I found this incredibly od...
Do you like the property you live in managed by a staff that cuts of your utilities, only to put down $200 more with the COA? Do you like - as read in another review - their issues? Is a less than mediocre review mean that there is actual leadership? Property owners....are you happy with the leaders...
An Open Letter on Lee Properties' handling of their leasing office's move:
The communication with residents has been abysmal. Rachel's emails are greatly appreciated, though the first notification was little more than "We've Moved!". This was woefully inadequate considering the labyrinthine layou...
Terrible company that tries to wring every last dollar out of you.
Amazing service with very nice, caring staff! The people here are very attentive and really care to help you solve any issue you might have. Very nice, healthy environment. It was a great choice to choose for my first home away from home!
management is TERRIBLE at 21 pearl. My roommate and I got routinely overcharged for utilities. two people in one apartment getting $200 water bills (!!!!!) with NO documentation on where that number came from.
it started with the paper bill in the mail being lower (~70) than what they charged me ...
I absolutely loved 21 Pearl! I lived there for 2 years and only left because I left Austin after I graduated. The management team really cares about their residents and give out a ton of freebies during the year. They value feedback, positive and negative, and they try to fix everything that they ca...
One of the best places to live in West Campus. Staff and Management were very quick and professional when resolving issues. It's one of the few places in West Campus where they seem to actually care about your experience living in their units and not just your money. Very clean, units are very nice,...