Finally an update and a positive result before Xmas. We have agreed that we cannot change the past and I certainly was a very angry customer as nobody likes to be ignored so I have left my previous review as it reflects my experience. I ended up speaking to Patrick, even though I was completely ove...
Kiwi manufacturer making beautiful high quality fireplaces primarily for the New Zealand and Australian markets.
First in world to have an APP controlled fireplace.
Energy efficient, high quality, well designed, locally kiwi manufactured.
In 2013 my company bought 15 Escea IB600 gas fires for just less than NZ$6000 each. They failed repeatedly for years. After years and years of fighting Escea we have nothing to show except for thousands of dollars in "servicing" fees. DO NOT BUY THESE FIRES. Be warned. Escea has failed products an...
We recently installed an Escea DS1150 in our new home. Prior to installation, we had many design questions that we discussed with Richard. A big, big thank you to Richard who answered all our questions. He was a pleasure to deal with.
Love the escea 1500 double sided fire, but extremely disappointed with the condensation that has formed in the glass only after a few months.
Woman at Dunedin Head Office said I could clean it myself. The glass is too heavy and complicated to take out . Not good enough. Looks dreadful and dirty in ...
Re: Software Iphone App update. Contact with Brent Butler at Escea technical was seamless informative and straight forward. 3min on the phone coupled with with instructions for an IP address change and we can continue to look forward to activating our DX1500 from virtually anywhere. This is the sec...
I having been trying unsuccessfully to get the timer function on my ST900 to work for over 3 years. Escea have finally said they have a solution after me following them up, but I have yet to receive the instructions on how to do it. I bought this unit after the ChCh earthquakes because it runs on a ...
We ve had out fireplace for 3 years now and have had no issues at all. The team at Escea are always very friendly and helpful , I d forgotten my password for the app which is vital during winter when both of us work Their recent upgrade was straight forward and Brent was awesome to deal with.
W...
Great workplace, nice people, very customer focused
Brought a house with an Escea fireplace in it and it's been great. The remote batteries corroded and broke the terminals and so needed a new remote. Escea found an old model remote which worked with our older model fireplace and replaced it free of charge. Very happy.
A kiwi company manufacturing some of the most impressive fireplaces on the planet from little old Dunedin. Talented and friendly team, if you're considering installing an indoor or outdoor fireplace look no further!
We had the best experience with the team at Escea Dunedin.
We had an issue with our fire remote (battery terminal corroded being about 15 years old).
Elizabeth kindly sent us a new remote with the instructions on how to pair to fire.
All done and now nice and cosy.
Thanks
I have had fabulous Service from escea service person Steve and the service gas installer they couldn t have done a better job and am thrilled with the results. It looks amazing.
Thanks to you both.
If you are about to purchase a gas fire I would run a mile before considering Escea! We just spent $8000 on a new fire place. It worked for 4 days and has broken. The installer that installed it says there is nothing he can do to fix it and palmed us off to a Escea who have zero customer service pal...