If you are about to purchase a gas fire I would ru...

If you are about to purchase a gas fire I would run a mile before considering Escea! We just spent $8000 on a new fire place. It worked for 4 days and has broken. The installer that installed it says there is nothing he can do to fix it and palmed us off to a Escea who have zero customer service palmed us off to some other maintenance crowd who are too busy to come and access the issue. So, despite it being the middle of winter and our considerable investment on a brand new fire, we are sitting in the cold. Wondering when someone might come out and look at our brand new broken hunk of expensive junk. So so disappointed we went with Escea.