Based on 112 reviews
Very poor mobile customer care. Repeatedly disables my SIM when I'm abroad for more than about a week, which means I'm left stuck without my phone. Each time, customer care keep repeating the same steps and repeating the same incorrect information. Each time, the care agent refuses to escalate the issue, instead dead-ends the issue and starts ignoring me. Why I'm still with them, I don't know, but I'll be switching as soon as this whole COVID-19 thing has calmed down.
Shittiest service..the worst customer care..its been more then two weeks since i am asking for a refund... customer service agents lie to your face i have recordings of them in phone..
WORST COMPANY OF ALL TIME..BEWARE NEVER GO FOR EIR.
Answer the phone. You are a telephone provider!!!!!
Eir you are the most useless inept service I have ever come across and that is saying something! You speak about customer service yet you have no clue. If fact I shouldn t even be using the words Eir and service in the same sentence! . Since the 2nd of July I have been trying to get you to install a modem in my new apartment. It has taken me days and hours and getting nowhere! I speak to someone who tells me to call another number who then tells me to call a new number or the previous one back. Seriously you guys couldn t get someone drunk if they were standing in a brewery! You were very happy to take my money and sign me up but now it s like trying to get blood from a stone. Today was supposed to be the 3rd time that I was getting an install done. But still nothing. Somebody needs to contact me and resolve this and I want it escalated to somebody senior who can actually resolve or the matter or you will he finding anything belonging to eir out on the street because it s doing nothing in my apartment. You guys are pathetic! You should be getting 0 stars!
Nice building, but that is it. Interesting to see where the money goes.
Very helpfull but its impossible to talk to people on the phone its all just recorded voices with the amount of money eir has you would atlest expect a direct number to phone instead of geting recordings that are no help what so ever
unhelpfulstaff after long wait so just lost a possible, new customer.
Eir are the worst company in the world.. 0/5 stars.. My contract is up in December and I m running and never looking back.
WORST MOBILE NETWORK IN THE CITYWEST/TALLAGHT AREA AND DONT GET ME STARTED ON THEIR WIFI AND TV SERVICES.
Hugely disappointed with our switch over to Eir. Currently sitting at home with no tv or internet service and an engineer should be with us on Monday or Tuesday next week . From day 1 - Poor functionality, poor performance & awful customer service. Every day is a learning day- please learn from our experience.
No news yet. This is where the business shares its own updates and press.
No photos yet. Photos shared by reviewers will show up here.
Totally unlimited broadband, mobile & TV deals on Ireland's largest fibre network. Great value broadband bundles from just €34.99 a month. Let's make possible!
Eircom is a leading telecommunications company in Ireland that offers a wide range of services including broadband, mobile and TV deals. With its focus on providing unlimited broadband services, Eircom has become the go-to provider for customers who want fast and reliable internet connectivity.
One of the key features of Eircom's service is its use of fibre optic technology. This allows for faster download and upload speeds, making it ideal for streaming movies, playing online games or working from home. In fact, Eircom boasts Ireland's largest fibre network which means that customers can enjoy high-speed internet access no matter where they are located.
In addition to its broadband services, Eircom also offers mobile phone plans with great value deals starting at just €9.99 per month. Customers can choose from a range of plans that include unlimited calls and texts as well as generous data allowances.
For those who love watching TV shows and movies at home, Eircom also provides an extensive selection of channels through its TV service. Customers can choose from various packages that include popular channels such as Sky Sports, BT Sport and Netflix.
Eircom understands the importance of providing excellent customer service which is why it has invested heavily in this area over the years. Its customer support team is available 24/7 to answer any questions or concerns customers may have about their service.
When it comes to pricing, Eircom offers some of the most competitive rates in Ireland with broadband bundles starting at just €34.99 per month. This makes it an affordable option for families or individuals who want high-quality internet access without breaking the bank.
Overall, if you're looking for a reliable telecommunications provider in Ireland then look no further than Eircom. With its unbeatable combination of fast fibre optic broadband speeds, affordable pricing plans and excellent customer support team - there really is no better choice!