Rob Cranley

Review of eircom

Very poor mobile customer care. Repeatedly disable...

Very poor mobile customer care. Repeatedly disables my SIM when I'm abroad for more than about a week, which means I'm left stuck without my phone. Each time, customer care keep repeating the same steps and repeating the same incorrect information. Each time, the care agent refuses to escalate the issue, instead dead-ends the issue and starts ignoring me. Why I'm still with them, I don't know, but I'll be switching as soon as this whole COVID-19 thing has calmed down.