Dooney & Bourke

Love the annual Dooney & Burke closeout December sale here at this location! Items go very fast but worth the trip and purchase to visit because D&B restocs promto!

HORRIBLE CUSTOMER SERVICE! RIP OFF!!

I purchased a brand new purse online, and within 5 weeks of receiving it and using it, the leather braiding on the strap started falling apart. I kept the purse pristine, and it was otherwise in perfect condition. It was almost disintegrating. I contacted customer service who refused to give me any return postage, and insisted that I had to pay to return the bag and that they would refund me up to $13.50 maximum if they decided I was not at fault for the damage to the bag. I sent the bag the cheapest way I could with tracking, $16.77, and included the original receipt for the postage with the bag. Ten days later I get a letter from D&B telling me they were going to repair the bag, but it would take 6 to 8 weeks, and the repaired leather would likely not match the original leather, and no refund for my postage. It was, literally, only 5 weeks old, and began to fall apart. So now I am out an additional $16.77, and I have no bag for two months. And who knows what it will look like when I get it back. This is their "unconditional" one year leather guarantee! You pay for the postage on returning a defective purse, and they won't even send you out a new one when they receive the defective one that is virtually brand new. I called and asked for the refund of the postage and they told me that as I didn't fax the receipt, they wouldn't issue a refund. I told them they had the original receipt as it was in the box with the bag and the proof of purchase date, which they obviously received. I was certainly never told that I had to fax the receipt for postage, just that I had to provide them with the proof of postage, which was not only in the box, it was also ON the box. Seriously, don't ever buy a D&B bag from anyone new, because they DO NOT STAND BEHIND THEIR PRODUCT and they LIE!

The worst. I ordered a bag and never received notification as to when I d receive it. After two weeks I called and was told it had been delivered about a week earlier. I let them know I didn t get or sign for it and was told no signature was necessary and it would be investigated. After three weeks of calls and being put on hold - I was told the exact same thing. The bag was delivered and accepted by me. I reminded them it was not me and was told- Sorry

I will never buy another Dooney Bag. I purchased a bag on Dooney pay. Payments have been processed as shown on my credit card statement. I am now receiving threatening letters because of non payment. I have called and also sent e-mails and have yet to get resolution. This company has become non-responsive.

I purchase my first Dooney 30 years ago, and carried everyday for 10 years! That sold me on them because I feel the quality is worth every dollar spent and have been a loyal customer since. I purchased a Satchel and a coin purse back in June. Upon receiving them I immediately knew I did not want to keep the coin purse so I boxed it up and sent it back. I received a refund on my credit card with no problem. It was a few days later when I decided I did not want to keep the Satchel, I went on line and requested a return shipping label. I dropped the box on July 21, I waited a week before calling into Dooney's return center and was told that it was received and should see a refund within 7-10 days. So I waited and when I didn't see the credit on my credit card I called again. This time I was told it was showing up and would post to my credit card "tomorrow". Tomorrow came and went. I called once again, this time I was told, that it should have posted but it would be referred to the investigation department and someone would contact me between 24-48 hours. NOTHING! I called again and asked to speak to a supervisor or someone who could resolve my issue and was told there was no supervisor available to speak with but someone would get back with me. Here I am over 30 days later still trying to get my refund for a product that has been returned. It is a shame that after 30 years and many purchases that it comes down to this. I still believe Dooney's quality is great, however the customer service leaves a lot to be desired. I have purchased my first Brahmin bag, I will see how that fairs against the Dooney I have so enjoyed carrying throughout the years.