Carla O has been very helpful. I have used the on line ordering process many times and never had a problem with it till I tried this time. I entered a "ship to" address and when I finalized the order the confirmation came back showing my Meridian address in stead. I was told the ship to address can'...
Tanya W. was amazing to deal with, helped me with my order from start to finish, and answered all my questions. She was friendly, knowledgeable, professional, and helpful; all attributes which were appreciated today. Having such a wonderful concierge enhanced my shopping experience!
I had placed an order for cabinet pulls and realized a few days later I had missed two for the cabinets over my fridge. I called Direct Buy customer service and Barb Campbell was very helpful. Very soon after my call I had another order for the two additional handles. Thank you for your help Barb.
marcia gardner was a tremendous help in making this a memorable experience. Thankyou .
a macfarlane
What a star employee you have in Barbara Campbell, concierge agent in Toronto. We had an urgent request to cancel a home improvement product that was 5 months on order with no arrival date in site to exchange it for a product in stock. The process with Direct Buy to get the paperwork done within a s...
Very satisfied with the representative. She was very polite and informative
I'm very tired 11 year member of the CONSTANT hassle. I send a detailed request with an attachment (literally painted a picture) and still the concierge service can't comprehend what I'm asking for. I truly hate complaining but honestly, this system stinks! We are forced to go through your design/co...
I recently ordered window blinds for three houses through Tanya Willson at DirectBuy. All the measurements were processed into the order as efficiently as possible and I am looking forward to the arrival of this cost effective window solution. Cheers. Greg Walker
Barbara Campbell, my concierge rep had pleasant manner and speedy response and helped find the answers I was looking for
thank you direct buy for your continued great service!