What a star employee you have in Barbara Campbell,...

What a star employee you have in Barbara Campbell, concierge agent in Toronto. We had an urgent request to cancel a home improvement product that was 5 months on order with no arrival date in site to exchange it for a product in stock. The process with Direct Buy to get the paperwork done within a short time frame to meet our installers date was frustrating at first. Then Barbara took charge of our file and accomplished it all within hours. She kept us up to date every step of the way. We are so grateful to her for her top notch professionalism. You don't get that kind of customer service very often these days and Barbara excels at it.