I'm very tired 11 year member of the CONSTANT hass...

I'm very tired 11 year member of the CONSTANT hassle. I send a detailed request with an attachment (literally painted a picture) and still the concierge service can't comprehend what I'm asking for. I truly hate complaining but honestly, this system stinks! We are forced to go through your design/concierge services but they can't even read a detailed email, that should have eliminated a hassle. You can see from the questions I was asked she didn't read the entire email. I have read this entire exchange to several people and everyone gets what I'm requesting but the concierge service. This is our 2nd. big renovation using this service but I'm honestly questioning the benefit of it. What a crock!!! Concierge is great when it works but this clearly isn't working.