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DhobiXpress

3.1· 18 reviews
Average ratingAverage
3.1/ 5

Based on 18 reviews

533%
422%
36%
20%
139%
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What reviewers say about DhobiXpress

Generated with AI from 18 reviews on Trustburn · updated 4 days ago

Customers are divided in their feedback, with many praising the convenience of doorstep pickup and delivery and calling the service great, while others describe poor experiences with delays, lost items, and unresponsive staff.
What are the most common complaints about DhobiXpress?

Based on the critical reviews provided, the most common complaints involve lost or unreturned clothing, significant delays in turnaround times, poor or unreliable service quality, and unresponsive or rude staff when issues are raised.

AI-generated from reviews on this page. Verify anything important with the company directly.

Phoenix Max
Reviews 1

Unreliable and Bitter are the correct words that best describe their service experience. They delayed my laundry, Lost my belongings (a shirt and backpack) putting me in a spot i can't do other than chasing them(still in pursuit). Staff gradually stopped replying and became so rude and unapologetic having no answer to my lost belongings. i talked to the owners also but never recived updates or call back.Take it or leave it kind of attitude has been adopted by them. I strongly recommend to go for some gud professional services

Prathna Gulati
Reviews 1

Last year we moved from guardini and Four seasons to Dhobi express for our dry cleaning and we have been beyond impressed with their services and quality. The have a supremely efficient pick up and delivery service. Their packaging is brilliant as well.
Highly recommend them!

Sachin Malhotra
Reviews 1

Excellent service & commitment . The clothes are picked up & dropped at my convenience.I have always received my clothes in excellent condition..The packaging is good & environment friendly. I have not seen any use of plastic which is very creditable.
Pricing is reasonable for the quality & convenience.

Swapnil Mestry
Reviews 1

This company is bogus, first they will ask for advance payment(so called membership). I have taken membership by making one time payment. In between all of sudden these thieves closed their laundry for renovation. When I reached to their completed/renovated setup they starting asking for cash payment for my laundry claiming that membership has expired. It was absolute shocker for me. Why should any customer will bear the cost if renovation is happening.

Nitesh Garg
Reviews 1

So here is why I hate their service after my first and last try -
1. Took 4 days for the laundary and charged a good 420 bucks
2. Informed on 3rd day that UGs will not be done
3. Delivered the clothes but forgot my UGs which were not washed
4. Refused to deliver them and asked to take them myself
5. A simple task of a day turned out to be a week long hassle for me

Ashish Gautam
Reviews 1

Too expensive at 110rs kg
I gave them some clothes and they made a whopping bill.of 550. Later they told me that the minimum pickup is 5kg. Total scam to dupe people.

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