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Average ratingGreat
4.0/ 5

Based on 922 reviews

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37%
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What reviewers say about D&B

Generated with AI from 922 reviews on Trustburn · updated 33 days ago

Across the cross-section of reviews, customers frequently describe having fun and enjoying the games, with some also praising the food and staff. A few reviewers noted concerns such as inconsistent service and crowds on weekends.
What are the most common complaints about D&B?

Critical reviewers wrote about extremely long waits for food, poor management, tables left empty or dirty, difficulty getting seated, unresponsive staff, and feeling disrespected or mistreated. These are the complaints raised in the lowest-rated reviews and should not be taken as the overall picture of the company.

AI-generated from reviews on this page. Verify anything important with the company directly.

Rebecca Marie
Reviews 1

LONG & TERRIBLE SERVICE. My family went for my neices 4th birthday and asked for a table for 13 people. After waiting a half hour, we were seated at a booth that could barely fit 11 people and when we asked if there could be tables put together or something it took 20 minutes just for them to move us. After 3+ staff were involved and we were moved, we waited another 20 minutes before a waiter even came over. When they finally did and brought out our food, they forgot 2 appetizers and one of the kid s meals. They did not come back to check if we needed anything (which we did: ketchup, utensils, drinks). We had to search for our waiter and then they took a very long time to clean off the table so we could eat cake. The whole time we had antsy children who wanted to play. After asking 3 times to clean the table they still were not cleaning it because they were trying to figure out the bill they messed up because they charged for food we never got. It took about 2 and a half hours before we could go play the games that we came there for. Will eat elsewhere before IF I ever go back.

Justin LiGreci
Reviews 1

Love this place, I come here about once a month.

Update - 01/09/2020 - This location has really fallen in quality. The last two times we went the food was subpar and the service was extremely slow. The last time we went, it was a Thursday night and there was no one there.

I mean there was *no one* there. We waited for the hostess for 10 minutes before I went to the bar to get someone to seat us. Getting the bartenders attention was even a challenge despite the few customers.

After being seated by the bartender who gave us menus, we waited 15 minutes before we decided to leave. In that time no one ever even came to take our drink order.

On our way out I saw a worker hanging on the bar in a shirt and tie, I assumed he was the manager. I told him the situation and he apologized. He did not try to make it right. We left and haven't been back since, and don't plan to return to this location.

Joseph The Crusher!
Reviews 1

It was a very fun experience I went there with my cousin to just hang out and we had so much fun with the games it was amazing, one thing I would only say is when we wanted to get our unicorn prize they didn t have any knife or scissors to cut it out but overall great place and looking forward to visit many more times.

Andrea Menaldo Rosario
Reviews 1

It's really hard not to love this place, between games, meals, specials ... It's just fantastic. Today I had a confusion and the staff great when it comes to helping me fix it. I recommend it very much to go with a group of friends, as a family and even alone, you will not regret it and you will have an excellent time.

Andrea Connors
Reviews 1

Kids love this place. I'm still exploring the menu but so far so good. Food prices are a little higher than I would like but not unreasonable considering the overhead this place must have. Lots of drink specials for happy hour, game days etc. Probably one of the cheapest places to booze it up in the area as long as you take advantage of the specials.
Wait staff have been on point during all of our visits. Half price games on Wednesday is pretty cool.

Toc Ooh
Reviews 1

Fantastic experience. Read alot of negative reviews, but my experience was extremely positive.
We were sat at our booth promptly. Waitress was with us within minutes of sitting down.
Drinks ordered and served quickly.
Food came quickly and was served hot.
Staff was helpful, courteous, and professional.

Matt Teutonico
Reviews 1

STATEN ISLAND DAVE AND BUSTERS.
Don t go there to eat. Just play games and bolt. Food is awful quality compounded by the worst service. Understaffed empty bar area. No one to serve drinks. Waiting 20 minutes...no one sees you. They only are busy making drinks to people at tables and everyone else might as well be invisible. Bewildered staff spends 20 minutes at computer to punch in orders. Then they run out of drink ingredients at 8pm on a NFL night with 4 hours to still go. Wow. So bad and sad.

Ariana A
Reviews 1

Terrible service from the moment we walked in. 15-20 min to wait for the waitress to even ask if we would like a drink. We ordered water and waited 10-15 for that. Then when we ordered food, it arrived cold and burnt. If that's possible. Then we had the manager correct the problem. We waited for the food to be fixed but then again they sent the food messed up, again. The manager took the food back to correct it again. Finally we were able to eat. The manager comped the food which we appreciated. We asked the waitress if we were able to have a surprise desert to sing happy birthday to my niece. The waitress proceeded to inform us that we had to order a dessert and they'll put a candle in it. We would have liked the service team to sing at least happy birthday. Nothing! Then when it came to paying the bill, the waitress ran the credit card. For some reason the cards were declined. Checked the bank to confirm financial. Plenty of money to pay the bill. Then, when purchasing time to play games, the computers were down. REALLY!!!Management did take control of the matter but the damage was done. Not happy! Will be a very very very long time before I return.

Jason Riggs
Reviews 1

Had a chicken ceasar salad and Asian wonton nachos. The nachos were WAAAAAY too salty. Service at the bar was baaaaaaad. I went on a Saturday night, but that's no excuse to wait 20+ minutes for a beer or your tab while 4 employees chat in the corner. Decent selection of arcade games. Oddly they had gambling games aimed at children.

Ramona Licorish
Reviews 1

Had a blast playing games but sitting at the bar definitely was a completely different experience. I ordered 2 drinks, the wait was over two hours. When I finally got the coffee it tasted like the burnt coffee grinds. The manager happily covered the two drinks we couldnt drink. But it cant change the experience!!

joanna Ileen
Reviews 1

I like this dave and busters location because it's never too crowded. I brought my nephews to play games but not eat because I've been there before and the food is too expensive and not good. I was able to get a discount on game credits by downloading the app. If it's your first time downloading the app your get 30% off Andy credit package. It was a good savings. We had a good time !

Wanda Sanchez
Reviews 1

Definitely a good time here. This D&B is fairly new, so it is pretty clean, including the bathrooms and restuarant area. The food was pretty good, what you would expect from a D&B. The only negative thing about this location is I feel like it is just a tiny bit smaller then other D&Bs that I've been to.

richard rodriguez
Reviews 1

The Dave and Busters in the Staten Island mall is probably the worse I've ever been to. For some reason this one attracts the low lives of Staten Island. It is truly not a place to visit with your younger kids. Dont know hos it is on the week day b4 school let's out

Steve Balestrieri
Reviews 1

The worst service in the world. We were seated and waited over an hour from the time we ordered and still no food and missing drinks. Had to leave the floors were slippery and dirty. Our waitress was lost walking around talking to employees never even checking her tables. Manager doesn't have a clue.

Kontoru
Reviews 1

Amazing! The food was great, and so were the games! We had a great waiter named Khy, shoutout to him (sorry if I spelt that wrong) I came in with my grandparents and my aunt and we had lots of fun. I highly recommend the Ultimate Mac and Cheese, along with the Fives All Around appetizer. Game wise I recommend the big bass wheel (my grandma got a jackpot win) and Luigi s mansion, along with ghostbusters, and most of all, the Jurassic world experience was INCREDIBLE! It felt as if you were in a real Jeep, driving through the park! Here s a helpful tip. You can scan the same type of dinosaur twice, but not the same specific dinosaur. Also look up at a specific time for a swarm of teranadons. You can scan each one once to get a nice high score! 10/10

Ryan Komar
Reviews 1

There is no reason why this place shouldn t get 5 stars. The service is phenomenal and I m greeted every time I come in. Food is great and the Games are so much fun especially the Injustice game! If I d could recommend one change tho, it s probably be add more sport game like hockey and soccer! Overall I love coming here! New hotspot on SI

peggy wan
Reviews 1

We just got party for today 3-6pm! thanks for the great service for my two little one s birthday. Thanks leanne and the other guy (just forgot his name). Always have smile on their face. And thanks for Peter such a nice guy too. Nice and clean, all kids get toys! We will be back! But just need to improve for the food, chef need to improve , chuck E cheese even tastes more better.

Stana Edwards
Reviews 1

I m very disappointed coming here today to watch the football game. I ordered my beer and waitress came back 10 mins later saying they have no more draft Guinness, then I asked for Stella waited another 10 mins and she goes back we don t have it anymore. Overall bad experience

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