Terrible service from the moment we walked in. 15-...

Terrible service from the moment we walked in. 15-20 min to wait for the waitress to even ask if we would like a drink. We ordered water and waited 10-15 for that. Then when we ordered food, it arrived cold and burnt. If that's possible. Then we had the manager correct the problem. We waited for the food to be fixed but then again they sent the food messed up, again. The manager took the food back to correct it again. Finally we were able to eat. The manager comped the food which we appreciated. We asked the waitress if we were able to have a surprise desert to sing happy birthday to my niece. The waitress proceeded to inform us that we had to order a dessert and they'll put a candle in it. We would have liked the service team to sing at least happy birthday. Nothing! Then when it came to paying the bill, the waitress ran the credit card. For some reason the cards were declined. Checked the bank to confirm financial. Plenty of money to pay the bill. Then, when purchasing time to play games, the computers were down. REALLY!!!Management did take control of the matter but the damage was done. Not happy! Will be a very very very long time before I return.