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Cumberland County Child Support Agency

2.8· 46 reviews
Average ratingPoor
2.8/ 5

Based on 46 reviews

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What reviewers say about Cumberland County Child Support Agency

Generated with AI from 46 reviews on Trustburn · updated 37 days ago

Customers give mixed feedback, with some describing the agency as helpful and easy to work with, while others report rude staff, difficulty getting callbacks, and frustration with enforcement efforts.
What are the most common complaints about Cumberland County Child Support Agency?

Based on the critical reviewers, the most common complaints are that the agency makes little effort to collect child support payments from non-paying parents and that case workers allegedly share information with the other parent, undermining enforcement.

AI-generated from reviews on this page. Verify anything important with the company directly.

Tonya Lady Tee
Reviews 1

They make no real effort to collect the child support. If he get a job and they no he working it be like 3 or 4 months later before payment starts then he leaves that job. He went years without paying and they just say they can t do anything but if he was army they would be trying harder

Stuart Brown
Reviews 1

Let s just say, when My case worker called me Mr. Brown and my x by her first name; I new I was in trouble. I provided pictures from social media showing my x has a job under the table. From January to st Patrick s day. But evidently I need a picture of that very day. My case worker told my x everything I was planning to do. My x bought a new house, bought a new KIA. Goes out of state on vacation. My x stoped posting what she was doing thanks to my case worker. Basically she doesn t have to pay anything, she s gonna have a baby (already) then school. My worker said I d have to rely on my x to pay out of pocket. I know plenty of Men that were court ordered to get a job to pay child support. O, and my case worker actually Told me, how is my x supposed to pay for Our child when she s gonna have one! Are you serious!?! This will be her 5th child!! If your a Man....good luck! Better get a lawyer

Ashley Joyner
Reviews 1

The absent parent gets to not pay you for months while they drag their feet. Then you go to court and are told it may still be months before you recieve a dime. In the meantime you must continue to be in debt and try not to get evicted or any repossessions to avoid a CPS referral. I did everything right and they stood by and allowed the soldier to abandon responsibility to the child yet people call moms bitter

Jonathan Arnold
Reviews 1

When calling in.. The automated message reffed me to the 1-800# which referred me back to the local 910#. I accidentally got a live person on the phone once; but have what I did differently to yield such a result. And once I created an online account... I was just as lost as when I called in only I had a visual aid to tell me how lost I was.
I'll be doing the rest of my business in person

Jp Mojica
Reviews 1

Sharon and jemcqueen were not helpful. I am a father have no issue what so ever paying support to my daughter! Although I faxed these too people in the office proof that my baby isn't with her mom She has been from house to house since 2014! She even went to a different state and tried to get child support in VA and NC! This company knows this. She did this to my kids in 2010 and this company knows it. You don't necessary even need to go to these people and pay them $25 oops wait $35 ! Get you a good lawyer your better off and I say this to all moms or dads! I'm in total agreement of support to a child. I'm not in support of this company paying my Ex who is in WI and my daughter is in NC! I got a red Cross that's how I found out about my child and this company was aware! Yes Sharon and this company is rude and nasty. Someone so nasty like that needs help. She acted like it's a bother to call! The whole 3 days to call is a crock cause she never calls back..but I'll have all of this and them in court. Stay woke people. Dig in your pockets get a real Lawyer like Susan Hall. She is a great lawyer. 10/10.

Joshua Hardy
Reviews 1

By far the most poorly ran system in government!! They determine child support before custody is determined in court...now I m paying child support for my kids that live with me and all they can do is stop the money from going to the other parent but are still taking it from my paycheck. The most worthless government organization out there!

MrsLadyC926
Reviews 1

I wish I could give less than 1 Star smh. If Sharon White is your case worker RUNNNNNNNN!!!! She s not attentive, she doesn t follow up, or call. She needs to retire, because apparently keeping up with her clients is becoming too much for her. Throw the whole office away!

Beth Hobbs
Reviews 1

If I could give less than one star I would ..... this place is a JOKE !!!!! My son s ex-wife owes almost 3 years in child support and they ve done NOTHING!!!!! It s not because they can t find her because she s in jail and has been since October , they set a court date but have yet to serve her with the summons to appear!!!! If it was the other way around he d be under the jail !!!!!!

Kelly Redlinger
Reviews 1

Child support is ILLEGAL!!! See equal protection of laws... See bill of attainer... See writ of assistance... See deprivation of rights under color of law... See the judges vested interest in title IV-D... See illegal business practices... Need more... Look up the 1st, 4th, 5th, 9th, and 10th amendments of your constitution

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About Cumberland County Child Support Agency