When calling in.. The automated message reffed me ...

When calling in.. The automated message reffed me to the 1-800# which referred me back to the local 910#. I accidentally got a live person on the phone once; but have what I did differently to yield such a result. And once I created an online account... I was just as lost as when I called in only I had a visual aid to tell me how lost I was.
I'll be doing the rest of my business in person