One of the worst experiences I have ever had with any business. I don't want to give any star. If you want to experience how bad a customer can be treated, this is the place. Giving 5 star when oil was changed or when the Service rep spoke well is not the real measure of how good the organization is...
You will know why they are the biggest in North America.
Tracy Lee was very helpful in finding us exactly the right car. He was patient, friendly, courteous and thorough. We will definitely be back for our next BMW purchase.
My car broke down, complicated by the fact that I spend most of my time working out of State. Dan at Crevier was able to identify the problem, fix it, kept in touch with me, and even held my car for me until I got back into town. They even picked me up at the airport to take me to the dealership to ...
Depends on whom you get here. My salesman Louie gave me 5 star service. Cars are washed via automated car wash here. See picture.
As bad an experience as you can imagine. Avoid like the plague. Made appointment days in advance for 9 a.m. I speak to service who says should take 4 hours (just brakes, but okay), and they'll bring car back. Get a call 4 hours later, to ask me what service I needed!!! Service manager had not t...
Great Service and best experience buying/leasing a car ever. I'm hooked.
Beautiful dealer with tons of BMWs. That has got to be one the biggest in the country. Not much willingness to negotiate though. If you don't look like you have money you won't get too much attention here. I guess that's the same in every dealer...
Very poor customer service. Extremely disappointing.
Stay away from Ralph Perez. He will take full advantage of you when you're going in for service and steal your money. I recommend everyone to get advise from Raul Reyes. He took care of me and was 100% honest.
This is my fourth BMW from Crevier. They always treated me right. Highly recommend
I have been taking my X5 before we sold it and my M5 here since I have owned it and the staff here has always been incredible! It's a completely different experience then other dealerships as far as quality of service and quality of experience! From the person who greets you at the entrance to the s...
My mom took the car for a recall and when she took it they crashed it and when they gave it back she got it a check engine light on. She call Paul and told him that she couldn't find the check in paper but she was sure that the check engine light wasnt on and he said it was on the he have paper, an...
I live miles away from this dealer and through troublesome times during quarantine, my BMW representative, Chase worked wonders online and on the phone to get me.into my new 5 series! M sport package, looks amazing and drives even better on the way back home! Was well worth the drive to sign and dri...
Bought 2016 bmw 528i from this place, they are not taking the car back, asking me to arbitrate the matter. Be careful, the cars you will buy from them are not healthy for you.
Came out from Denver and bought a preowned certified 2015 BMW 328i for my 21 year old (Chapman University student) daughter on December 23rd and must say that I was quite impressed with this dealership and their staff. Brett Orand was our salesman. He was extremely helpful and professional. The car ...
Michael Gerogie was by far the best sales associate I have ever dealt with. because of him Crevier gets 5 stars. Sold me the 530e new hybrid model . Great car too!
I love this place nice Live Chating Agents nice Dealership biggest BMW Dealership in USA great service!!
I was shopping for pre-owned 5 series within my budget for a little while. When I came to Crevier, my salesman Mark was by far the most helpful and knowledgeable salesperson I had dealt with during my search! Mark helped me find the perfect car and we made a deal on the spot. A quality experience fr...
Very quick turnaround time on the service for my i3. Thanks again.
Had to wait for loaner car which I booked a week ahed over 1 hour !!!!!!!! Very very bad , this is not acceptable in a BMW dealer , worse experience ever .
Staff members are very friendly and courteous. Waiting area is clean and open. Very easy access to freeways.
I bought a CPO 435i and I really love this car. The BMW genius gave me a tutorial which was very detailed he also referred me to the BMW Genius YouTube channel and free BMW app which I downloaded from the App Store. Free car washes included with the purchase...delightful. If you re interested in a C...
It was an extremely pleasant experience for us. Everyone was so nice and concerned . Thank you.
Fran S.
The best selection of cars to choose from in all Orange, Riverside and LA Counties
Crevier BMW is amazing! There was some mix-up with our extended warranty, but Michael and Eric went above and beyond to ensure everything was taken care of in a timely manner and made my maintenance experience stress-free. I appreciate the prompt response and efforts to fix the problem! I would abso...
I searched online for multiple BMW dealers around the Orange County area and emailed about five dealers regarding a BMW 330i for my mom. I compared prices and service from McKenna, Sterling, Long Beach, Irvine, and Crevier. With only going by online negotiations, I managed to narrow the choices down...
Israel Garcia was my representative and let me just tell you, he is the definition of going above and beyond. His customer service is on point and updated me throughout the process! He was truly there and truly cared about the concerns I have! I would definitely come back because of him! Thanks Isra...
Free Car Wash with purchase on my new i3. That's an added bonus. Right? That is if you have two hours to burn. Took an hour to go through the wash tunnel. Then another hour to dry an vacuum. Didn't even vacuum behind the rear seats in the storage area. Wheels were about 60% clean. Not exactly what I...
Very large inventory compared to any So Cal dealer. Great service!!!!
Very disappointed with the entire process, from leasing the new vehicle till the end of the lease process. Absolutely Terrible customer service, No one returns any of the phone calls or emails, from managers Kevin Lee, to sales Rep. All Full of empty promise, Totally deserves a Zero rating.
Our BMW sales rep Chase provided excellent customer service with the utmost courtesy, helpfulness, patience and responsiveness to all of our questions and concerns - beautiful X5 and wonderful purchasing experience!
I was happy with the purchase at first but this happiness did not last very long, almost a week. The service department sucks specially the advisors, they tell u any lies it take to convince u there is no issue with the car.
My first time at this BMW and Mike took care of all my service needs. He is very professional and very welcoming. The whole staff was very friendly and I ll definitely be recommending to all my friends and family.
Be aware when you go to the service department. I was told by Sonny that my tires are so bad that I am driving on metal. So I decided not to get them changed at the dealership instead I went to a tire shop near by and after testing the tires they told me they are good for another 10k miles. He was g...
Great experience from my first call, to my visit, to driving home a great car at a great price. Thanks Crevier!
My engine light came on in my BMW. Took it to Crevier to have it serviced. Received 5 star treatment from the moment I checked in to the point I picked up my car. Would highly recommend Crevier for all your BMW service needs.
This is our second purchase from Crevier. Alan Hong was our Salesperson and was very patient and professional during the sales process. The service has always been great with our other car. The Finance Department was great. Had my paperwork ready to go when I arrived. In and out in record time....
I just leased a BMW i3 from Crevier, and want to comment on the excellent experience. Michelle King and Anthony Deng were the two sales people I worked with. Since this is the first electric car I ever drove, I had many questions, from technical specs, online connectivity in the car, charging option...
One of the best car buying experiences ever! I worked with Marlene and Tobias in getting a 2015 M4. The color I was interested was not in stock, but Tobias managed to establish a trade so that I could get car. They were completely transparent, answering all questions and assisting everything from th...
Mr. Jerrwin, from Loaner Car Dept. has been provided excellent service. He also helped with me several times for finding the items that I left in the car. My sincerely appreciation.
I compared other BMW dealers, but Crevier had the best price/deal hands down every time! I bought two BMWs here including the i3 and X5, I had the best experience with sales person and the sales manager. He gave me a straight deal and was not disrespectful. I walked out of there with the deal I had ...
Ray Balbin made my experience outstanding. I was actually going to leave the dealership because no one acknowledged me or offered to assist me outside in the lot or inside the showroom. I had been looking for a car but had no intentions of buying one on the day I visited the dealership. We happened ...
Jason is simply the Best Service Advisor ever! Thank you for everything and being so attentive to our needs!!! See you next trip!
Good place for work on the car however, Could have used a bigger loaner car to match the car I put in for service. All the cars available 5, were all X1 s. The service advisor and tech were very helpful, he even went on a quick ride to try to diagnose the rattling I hear. We will return for futur...
Best location in LA/OC of the 5 I have dealt with. Regarding lease lend, SM wouldn t even inspect the car, Crevier, inspected it and accepted the lease without me even leasing from them. In addditon their service department is hand downs the best! Great customer care w loaners and cashiers as wel...
Classy shop. Been there for decades. Good experience buying a 535 CPO from Anthony.
Customer service was excellent. Rafael did a great job at keeping me up to date on where we were with my service. He answered my questions quickly and always gave me a call back when I needed something. I love my 430i grand coupe. It was a really nice feeling to not only love the car but appreciate ...
Been working with Paul Cox in service for more than 10 years now and he is the best. Prompt communication, great service loaners, and reasonable pricing. Will always come back to him for service.
We also recently purchased a 4 series gran coupe from Susan Otto. She was nothing but helpful. She go...
It was the first time taking my 2016 328i for its first scheduled maintenance. From the time I pulled in through the time I left I was absolutely impressed with the quality of service and professionalism. Mr. Richard Kim was my service advisor and he did an outstanding job in meeting my needs. He an...
I drove all the way out from San Diego to pick up my perfect car and it couldn t have been easier. I started texting with Israel Hernandez after I inquired about a previous service loaner they had listed on their website. We were able to quickly agree on a price and I was on my way to pick up my car...
I am not the kind of person to write reviews unless it was a stellar or unpleasant experience, however, I can confidently say that the experience I had at Crevier BMW was nothing short of amazing. From the countless questions regarding tracking my vehicle that I ordered, to last second decision chan...
10 minute wait before I spoke to my service representative.
No complimentary coffee provided. Paid Starbucks inside.
Rushed interaction with my service representative. Felt like they might have missed something.
Great place for sales and service! I will only use this dealer for service!
Great staff and great selection. Chase Knaup and Eric Grombacher are some of the best in the business. I highly recommend Crevier BMW. Also beautiful facilities.
Always happy with this dealership! even I moved from OC, I still travel from Los Angeles. I think this can explain everything why I go there. Richard Kim is the most professional out there! He know how to take care of the clients!
Faraz was absolutely great! Very friendly and caring. He took his time to make sure we felt everything we wanted in our car was included. Absolutely love our new BMW and will refer friends.
Bought a BMW last year, it was 2017 X3! The car had 20500 miles on it and it was certified! We paid more because it was certified so we trusted BMW for certifying the car! We were told that the car has been checked throughly and we shouldn't worry about anything! I specifically asked about the break...
Really great dealership and see Stacy Blaugrund for your next Pre Owned BMW. I did and smiled all the way.
Thank you so much Paul Mooradian. Amazingly knowledgeable and never pushy. We leased a 5 series and a 4 series and traded in another model. And still it was the best experience ever. We will never go anywhere else!
Garbage, rudest people ever for the most part. A handful of people there are good and professional. Julia Aldman is horrible at what she does there, very rude and disrespectful! Service manager in new car sales needs to be more in tune with what the customer has gone through in that BMW dealership. ...
Hands down, Saeed is one of the most friendly and helpful salesmen ever!! We came around 4:30 pm on Saturday thinking the dealership closes at 7 pm and not really looking to purchase a car yet. Saeed listened, weighed in his opinions, and stayed overtime to help us purchase the 330. Since there was ...
Best prices in town for what I was looking for. Easy transaction.
Third vehicle purchased Eric and Sal are the best!!!
If there is less than one star in customer service, I would rate this place!
Sales rep is so mean.. deals with customers like...
I am choked how bad they deal with customers!
This review is strictly for the Sales and Parts since we haven't taken the vehicle to the service department yet.
My family has been loyal to BMW for a long time loyal to one dealership due to the service they provided us from the Sales, Parts, and Service department. That all changed when the Gene...
My service advisor Jason does a great job at addressing all of my concerns in a timely manner. Good customer service and my car is always squeaky clean upon pickup after services have been performed on my car. Would highly recommend Crevier in Santa Ana.
Jimmy my service representative was exceptional. The service loaner was ready upon my arrival, and the overall process was impressively quick. There is a Starbucks inside Crevier, which was a perk. I would highly recommend Crevier BMW.
I went in to look at the 2021 BMW models and did a test drive Mason helped me out great salesman and a great human being I would definitely recommend him my next car will be bying from him only God Bless.
Always first class service! Little to no wait time, incredibly fast updates and responses from advisors, would recommend 10/10
Anthony Dang took very good care of me... I told him I had limited time and he deliverd! Great staff.
Saeed is a great sales person. Patient and responsive.
Missing one star because another sales person tried to steal the sale.
Saeed defended me and highly recommend him
Awesome time at the BMW performance event!!! Thank you crevier for sponsoring this event. Looking forward to an extended event with a larger track in the future and hopefully some 330iGT, m4s and m5s. The 2019 m2, m3, 330i, 440i, x3 m edition, x5 and z4 were all great on the track. Truly ultimate dr...
Kyle Hatchett, client advisor at Crevier BMW, was Fabulous, in giving me great information about the Z4 3.0 BMW!
I really appreciated the extra time and effort Mark Holmes put into finding me what I call my Mini Panda (BMW X1 xdrive28i). I felt special in his care and enjoyed the entire sales process with him. Had it not been for Mark's great personality and eagerness to satisfy my search, I would have imme...
Always professional! Service was completed and on time. Communication was great.
All good. John Thatcher is extremely helpful and knowledgeable as always. Attentive and courteous. I have recommended Crevier and John to many!
This is THE BMW dealership. Incredible customer service. I ordered a new 228i here with the help of Saul Braslavsky, who could have done a better job. Saul was really helpful throughout the whole process. Simply put? If you come here looking for an ultimate driving machine, you will also get the ult...
Where do I begin? I couldn't be happier with my 435i purchase. I had ordered the vehicle a few months ago and it was the easiest transaction one can ask for when having to deal with purchasing a new vehicle at a dealership. From start to finish, it was the easy and smooth. With the help of Tony,...
I ve been bringing my car here to Crevier since I first bought it... my Service Writer Paul Cox has been a great help to me! I m very confident in the service I get and my car has had excellent care
Rick Krouch was AWESOME! He actually drove back to work several hours after he got off to help us buy our X6. We have been a German car family for years both Audi and BMW but we won't go anywhere else but Crevier from now on. The service was top notch and sales staff were friendly and helpful and ve...
I took my 08 128i to Crevier to have the PCV recall done on the car and asked if there were any good places where I could get my car smog done for my registration too. Turns out Crevier also performs smog certification and were able to get everything done quickly. Big shoutout to Brian Armstrong an...
Ralph Perez is a joy to work with. He communicates and wants what is best for the customer.
Returned my leased 7series. They were pretty generous with the lease inspection letting a tire bubble and front bumper scrapes go so I ll give them 1 extra star for that. But I was pretty shocked that they wouldn t give me a shuttle ride back home even though they said they would on the phone when ...
very professional , I would Recomend to anyone , best the place to buy a Bmw
I would normally not recommend maintenance from a dealership but I always get great service from service advisor Paul Cox. Price seems to be competitive and I get treated like a VIP.
Mark was awesome. I walked on the lot and was not barraged by salespeople. Nice relief. I went into a building and ran into this gentleman by the name of Mark . Even though I had done my homework, I did not know exactly what I was looking for. Mark stoped what he was doing and we went back out on th...
My experience was AMAZING! Faraz was able to give me a quick quote via text. I arrived to Crevier BMW, Faraz had the car ready for me and made sure there was someone there to take care of me. Peter was friendly, efficient and made sure I was happy with the car. I was in/out so quickly, with a brand ...
My best friend and I were shopping around for my next car around mid July and decided to stop by at this BMW dealer. We were attended by Mr. Peter Fard, who was very aggressive on his approach towards us and even had the audacity to ask me if I was a US citizen! Which at that point was completely un...
Great dealer experience from start to finish. Everyone I worked with was helpful and made the car buying process nice and smooth. Peter Fard, the salesman I worked with was beyond helpful. Highly recommend Peter and Crevier.