Incompetent. I took my son in for a abscess. After not being sure whether to diagnose it as a contusion or an abcess, the "doctor" lanced the area, squeezed the area and after producing nothing but blood, claimed it was a contusion. We went home, and re-examined the area ourselves. The abcess imme...
They don't keep medical information updates. They don't provide you with meds prescribed because of poor record keeping. The nursing staff are rude and disrespectful. I get to pay outrageous fees and provide my own record keeping. They play on their hold music they have been voted the best. Not...
I was in a logging accident January 2015 and was air lifted to the south facility where I spent 3 days in ICU and the rest in standard admittence with extensive head trauma. I couldn't even walk on my own half the time but the therapists and doctors as I remember did okay at tending to me. Didn't ge...
Cox billing is an absolute joke. Save heartache and go to another hospital. They just can't seem to get their act together. Multiple mess ups and the mistakes are repeated constantly.
My boyfriend's mother had heart issues and needed to be transported by ambulance to Cox. She has been there since 12/19/15. We have tried to visit her multiple times. Each time we tried, they wouldn't allow us or even just her son see her. We have also tried to get information to see if she's at lea...
They left my suicidal friend on the curb and told her to walk to Kum n Go
This place is a dump I cant believe how dirty it is I cant believe they are able to get away with how filthy it is does anyone know how to turn it in something needs to be done about it this is the forgotten hospital people go here for help and are going to pick up something worse you can see blood ...
Mercy is no different..no care of patients...just money!!!!!!!!
Getting into the ER is never a problem. My biggest wait was last night at two hours. The doctor didn't even come in for an advisory before the nurses started bringing in lancing supplies (I had an abscess due to HS, an autoimmune condition they prescribed an antibiotic for and that they misdiagnose...
DON'T GO HERE! Even if you live in Branson take the time if possible to go to a hospital in Springfield instead. It will save you so much time and so much money in the long run. The lack of training, communication and The worst most unprofessional experience I've had in any industry period. There is...
Not sure why you even set up an appointment. Had an appointment at 11 and the doctor didn't show up till after 1. So they make you sit in a room and wait. They don't come in and explain anything. They just make you wait. Make sure you don't have anything scheduled for the rest of the day. You won't ...
This place shouldn't even get a star at all. Will never go again. First of all I went for a blister they said it was an abscess then drained it, well apparently it didn't work because it filled up again so two days later had to get the same thing done this time more pain and more cutting. The doctor...
The staff is somewhat friendly. The online check-in was canceled so when I showed up to my appointment on time I was in the waiting room another hour. Another hour to drink a cup of water so I can take a CAT scan. Another hour to wait for that water to get to the CAT scan. I know some of this is pro...
CoxHealth s top infectious disease specialist Lied to the public about hospitals not getting incentives for covid patient s. Do not trust a doctor just because he/she is a doctor!
I called cox health gi Becuase my condition was getting worse, I was in a lot of pain and they never returned my messages. Hands down the worst care i have ever received. I made sure tricare wrote it down to not send people there. Go else where elsewhere people
I took my adult son to Cox North Emergency to treat a chest/back injury. Immediately, he was faced with disrespect and the assumption he is a drug addict just looking for a fix. DEFINATELY NOT THE CASE! We sat for 2 hours, along side a lady who had been waiting 4 hours and an elderly lady who had be...
worst hospital i have ever witnessed they do not keep you informed as they should they are not clear on their policies and are very inefficient
Lousy dirty could not get help when I needed it. Never ever will I go there again if I am dieing and it's the only hospital I would die. Worst hospital in Springfield, Mo.
My nurse practitioner quit on me right in the middle of some serious issues with my health. Mishandling my bloodwork and not showing up for my scheduled appointments. Ect. No warning from the hospital about her resignation. Now, I'm having to pick up the pieces of my health. If you value your own he...
I'm talking about the clinic. I'm new to the area and was recommended to use Cox North Family Clinic. I've seen a doctor 3 times and do not feel I am better off for it.
The nurse that sees you first asks you what are your health goals. I described my goals. One of the goals is being met becau...
Billing nightmare!! I should be appolgized to in writing. The worst customer service I have ever experienced anywhere. First off, I have extremely good insurance and am fully capable of paying any medical bills I receive. However, I should not be treated as though I am a criminal and they are gather...
Always fast and friendly with my families needs. I always choose here over mercy.
Cox personnel made my recent stay as pleasant as it could be!!! Kudos to all 4th floor employees and Hector Alvarez, ER nurse. They were fantastic on all fronts, just the kitchen could use help. Sharon Wylie
I witnessed something in the ER the other night, that I hope I never have to witness again. I am an RN. I work at a hospital in the ER in the Chicago area. We were visiting friends in the Springfield, MO area, and I needed to take my uncle to the ER. There was a couple there, and the husband was...
They had no clue that an important tool was out of stock. It took over 2 hours to get one from Cox South
As I am not the patient this makes no sense.
1. I am not allowed to leave the hospital being the driver. Why what reason?
2. No atm in the building for me to withdraw cash from to eat.
As a non patient, these grounds make no sense to me what so ever. The fact the doctor was not even at the ...
the absolute worst possible place to call. Machine voice recites number that has nothing to do to help. INSANE! I have been on the edge all week and can NOT get through to where I need to go.Day after DAY . So I assume that they are closing down since you cannot call them at all.
Went once and keep getting phone calls and letters from third party companies asking if I need assistance, I have medical insurance and have not once been contact by cox and I do not need assistance with anything. Very unprofessional and I have lost all respect for this company, I have tried contact...
Don't go here if you plan on being somewhere within in the next 3-4 hours because it will take that long for a simple visit.
Horrible place! Horrible staff! Go with Mercy if you are able. If you go here you will be treated like an annoyance and getting you feeling better is not a high priority.
This is the worst hospital I have ever heard of in my life. How are they not shut down? They don't do ultrasounds on Sundays so you send someone home with a possible ectopic pregnancy? Someone who is puking blood and you don't know why? Home!!!!! This hospital is a joke. Do not go here .
Martin Center Nurses on the 3d floor... My mom was in for an endoscopy dilation and while she was in recovery I suddenly became very ill . My sister sought out the nurses and before I knew it they had me in a room, hooked up to machines and watching me closely. After some apple juice and crackers we...
Been here five minutes and already want to leave and go to mercy. They don't seem to take their patients seriously.
Called to make an appointment for 11 am. When I told the receptionist that it s 25 minutes after my appointment time her response was we are a walk in clinic so we don t make appointments after asking why was I told that my appointments could be made she refused to answer the question. I very muc...
Walked in and all staff was extremely rude and snobby. Terrible communication skills. Asked if I had a fever after taking my temperature and told me to take the blanket off that they had just given me.
Everyone just seemed like they hated their life and were not very welcoming at all.
Don t plan o...
Worse experience ever. Was told my refill request were never sent and had to wait A WEEK to get a reponse including calling 3x and showing up in person in one day. Was told my request was never sent from the pharmacy, funny thing though, I work at said pharmacy and know for a fact it was being sent ...
WORSE nursing staff I have EVER seen. When machines went to beeping after a loved one had a heart attack, we were told to push the buttons ourselves!!!!! Patient in next bed had soiled her bed and for over 5 hours we have been trying to get someone to help the poor man & help get rid of the odor.
...
Dr and Nurse practitioner were both great, he had a private room with nurses checking frequently.
Thank you for what you all do everyday. You are a blessing!
I "Coded" in Oct. 2012. I don't remember anything until I heard my sister yelling my name. Every time I've had to be hospitalized in Cox South I can honestly say I have NEVER been treated better than I was at Cox South Hospital.
Came in with chest pains from yesterday that, woke me up finally at 5 this morning. The doctor was rude and irritable as if he had a problem with explaining to me that he doesn t know why I m in pain. As I am sitting in this room I ve heard nurses cussing through the hallway, talk about patients bei...
Dr. Amy McCroskey, ER doctor, was horrible. We went to ER after a baseball injury where my son lost two teeth and had a third smashed horribly into his upper palate. She barely looked in his mouth for 10 seconds. Terrible bed side manner, condescending, and incompetent. She read my son's x-ray, t...
Never have I been treated like a drug addict. I have been a nurse for years and went to the ER after being sent there for severe abdominal pain. New onset. They gave me something for nausea and said we'll give you Tylenol for pain cuz I take Subutex for pain. I had been in pain for over 12 hrs and ...
Went in Sunday night w abdominal pain they ran all kinds of tests on me and sent me home w pain meds and told me that it could be early stage of appendicitis. Here I am on Tuesday still having pain and went back in and the doctor and the nurse both treated me as if they didn't want me there. This...
Terrible employees who make others feel burdensome. The nicest person I came into contact with was the person at the cafe when I bought coffee.
I have paid my bill on time every month. Set up a automatic payment. I talked to them and ask if all my bills could be put into one balance and they said yes we will do so. I have never missed a payment but now they are sending me to collections. For a charge that they forgot to put on my balance an...
We went to the emergency room. We had a short wait, friendly staff, and professional medical personnel. Since we we're from out of town we really appreciated the friendly home town feel.
We are from out of town my wife had to be seen they treated her excellent made sure she was treated quickly and that her pain was controlled,the staff was great
Our son broke his ankle the nurses were awesome they took care of him right away. We didn't have insurance and they really worked with us to help us pay them back. The person who worked with us to set up a payment plan were really nice and helpful if my kid breaks another bone will definitely come b...
They violated HIPPA law and it took a letter to their ethics depart and CEO by certified mail before they would take corrective action.
Came here with my husband and was in the waiting area and I heard the staff talking badly about some of the patients...to me that's not professional at all
I went to cox for some services. They used a third party for reviewing the scans. That third party did not handle their billing well. I ended up getting a call from a debt collector before I received a call from the vendor. Cox was nice enough to get this issue escalated and addressed which I apprec...
I don't see anyone giving them 5 stars but they did save my life and I credit the emergency room team and icu thank you with out you I would be dead now.
Cox Health patient express needs to be updated. I can't send a message to my provider or add my children to the portal. Medical records are not updated.
My elderly father fell with no obvious cause. They refused to do anything but treat the resulting sprain and kick him out as quickly as possible, keeping him from getting full insurance coverage and physical therapy. Terrible care for a senior needing help and not just a bandaid effort.
Went to the ER because I had spots on me that turned black and were very painful sit in the ER for 3 hours while the condition worsened. The doctor did not even get close enough to examine the spots said it was due to an allergic reaction to soap which I said I never change. Went to Jordan valley th...
Dr Ross sent me home saying I don't know what's wrong with you. He must be blind he couldn't see a rash and giant swpllen feet. He should be fired.
Most people are very helpful and nice. John R. seemed a little uptight and bothered by my father in-law.
If you ever go here for the urgent care, double check your billing. They are charging me for a hospital emergency visit when all I went in for was a strep test. They said since the buildings are attached, I used the emergency room so they are tacking on an additional $400. Dumbest thing I have ever ...
Horrible, Worst service ever.....they turned me over for collection, while they have another account with funds setting there to pay the account...Horrible accounting service, horrible ER, we are being over charged because I am not on Obama Care. This needs to change.....Obama Care needs to go away.
THE EMS/COPS WONT STOP RACING DOWN SMALL STREETS BY PARKS AND SCHOOLS BLASTING THE SIRENS HONKIN THE HORNS AND THE NEW ONE THAT VIBRATES YOUR HOUSE. THIS NEEDS TO STOP NOW..THERE IS SO MANY OTHER WAYS YOU CAN GO..THERE ARE JUST TOO MANY KIDS, CHILDREN, AND FAMILYS AROUND...THE NEED TO NOT USE DIVI...
The billing department is terrible, my daughter was injured and required transportation to the hospital by a Cox Ambulance. They can not seem to get the records straight that she fell under my insurance and keep billing her. I have made numerous phone calls and gave them all the information. St...
Worse hospital ever in springfield, Doctors had no consideration for patients, poor bedside manor, and just absolutely unprofessional.
Courtney Summers was my provider, she was very cold and uncaring, I had to beg her to run more test on me, she also assumed I wanted drugs and vocalized it as well. Not to mention she prescribed me a medication that didn't even treat my symptoms.
Very very dirty rooms and EXTREMELY rude nurses and the doctors are inconsiderate of painful on you. Please make the extra drive to Cox south or mercy
Cox North recently discharged my mother while she was still in extreme pain. She was taken home, then taken to another hospital where they found a broken femur. This is absolutely unbelievable but true.
I was treated great the RNs & the doctor was really great thanks to all of you.
Terrible Terrible service, even worse people. I had a bad bicycle accident and an ambulance was called. EMT's pressured me into taking the ambulance when I wanted to ride with a friend. Charged me almost $1000 for it. Then on the way (even though I was capable of making decisions and giving consent)...
sadly I have to use cox bc my ins is thru them; my husband has a balance so today I called to set up pymt arrangements, was told that they wouldn't accept the amt I wanted to pay; and proceeded to tell me that it wouldn't stop them from sending me to a third party, even though I'm making payments......
They are the only hospital that takes my chs and weed withdrawals seriously . They can take long with meds but that s not always their fault. They had a shower which is extremely soothing for my symptoms and most of the nurses are sweet . There are always going to be the ones who act like they don t...
Went in recently at 1:00 am for intense pain and was taken right back. Dr and staff were ALL polite and efficient. ER's have become a place where people go for things that could be seen in a Dr office. For some reason the general public has forgotten what emergency means. Then they become angry ...
I'd recommend this hospital over Mercy any day of the week. I've had the greatest of care and friendly staff every time I had gone to the hospital. If it were the E.R or inpatient I've always have been pleased.
Cox is charging 3x's the amount for something just because we have insurance. But we have such a high deductible, and the insurance isn't paying anything. In addition, we were told twice the first visit was a consultation, and there would be no charge. When we brought that up, they said bring in pro...
I'd give them zero stars if that was an option. I have had the WORST experience with Cox South. In my opinion, their radiology department is incompetent and performed ELEVEN (NOT kidding) x-rays on my head trying to get a simple shot of my VP shunt setting.....and they still didn't get a clear pictu...
My family has never had anything but positive results from Cox hospitals and their staff. I would not go anywhere else.
One of the worst experiences I've had. I took in a family member with terminal cancer who was in severe pain and thought she was having a heart attack. We'd already been to the ER the week before and found that her cancer had spread to her brain again. She refused medication for heart burn that she'...
Took my wife to the ER Friday night with chemical burns all over the top of her hands. They had her in and out in 20 minutes, just slabbed some cream on her, gave her a few naproxen and sent her on her way. It got worse and we went to the Urgent Care at Mercy on Saturday. They gave her a stack of me...
Had a baby here. Only good thing was 1 nurse who was nice to me while having him. Other nurses were rude & I wasn't comfortable how they handled my baby. The Dr literally told me "I don't care about your baby, I care about you." Never say that to a woman who just had a baby & sees his/her life over ...
I have been sent a bill that has already been payed FOUR TIMES in the last two years with Cox. Check your statements to make sure you are not being OVERCHARGED!
The billing procedures are horrible.
We have been harassed by Cox for over 15 months for $66.
Actually we over paid ($96) however they credited the money
to the wrong physician. At least 7 different customer service representatives have been made aware of the situation. Yesterday we were again ...
You walk in and instantly feel like youve lost 5 yrs off your life. Felt more like a methodone clinic than a pediatricians office. As far as the service they were great but it needs a good cleaning and a facelift and better separation from p ds and whatever else was around it.
Absolutely worst Unprofessional Hospital I ve ever been to. They don t call you back or give you the information you need and when you leave a voicemail they never return your call. I had to cancel my MRI test because of a lack of communication with them
Thank you for delivering optimum standard of care and displaying the spirit of excellence.
This hospital is terrible. My Fiance's OB told her to come to the labor and delivery dept cause she is 15 weeks pregnant and they made her then go to the ER instead. We drove a hour when we could have went to the ER down the road from our house but the OB was saying we needed to be seen by labor and...
Lora the volunteer who worked for Cox North since 1999 was very kind to me. Susan M saw me for an exam. I was impressed at the kindness of these ladies.
Thank you Cox N. Don't know what I would have done last March 2018 if it wasn't for the staff there. It made a difference in m6 life.
Occupational health at the North Hospital took overy 3 hours to administer a pre-employment drug screen. I'm not sure if this is poor management or incompetense but it's unacceptable.
I was in the psychiatric ward twice, and both times the staff made me feel unwanted. If it weren't for the short stay, I would've transferred somewhere else. They yell at the adolescents for getting up to throw away a juice box. We can't talk about religion in there. It was literally prison. We didn...
I call them and they never answer their phone. Recording goes on and on!!!