Billing nightmare!! I should be appolgized to in w...

Billing nightmare!! I should be appolgized to in writing. The worst customer service I have ever experienced anywhere. First off, I have extremely good insurance and am fully capable of paying any medical bills I receive. However, I should not be treated as though I am a criminal and they are gathering information to sue me by recording my conversations when I do call to resolve a bill that should have been sent to my insurance. If you want your money learn how to submit the claim to the insurance company before you harass me. Please train and or retrain you staff to have better ablility in resolving issues without damaging the COX reputation. Terrible customer service! Fix you echoing recording situation. And Try to hire people slightly more educated and experienced in retaining customer satisfaction. I will be shopping Mercy providers after today, and gladly pay out of network premiums. COX you lost a family of 5 customers.