Cook Ford

4.5 · 536 reviews
cookfordtexas.com Write a review
A
Andy Hotchkiss
Reviews 1
2020-12-27 05:09

A refreshing change in todays world of buying a ve...

A refreshing change in todays world of buying a vehicle over the internet. I found very responsive communication, helpful, courteous, and a level of honesty and full transparency in putting a deal together that I was challenged to find elsewhere. Big Thanks !! to Brittany Smith for all her help in...

Read full review

M
Michael Alcayde
Reviews 1
2020-12-25 20:24

The service department sucks the parts department ...

The service department sucks the parts department don't know what the hell they're talking about I went in there disabled and had one of their mechanics Larry that don't know s*** try to charge me up very unprofessional this would be the second time that gave me the wrong part and I had to make it w...

Read full review

S
Sandra Waltrip
Reviews 1
2020-12-25 01:39

I was having problems getting time to get my oil c...

I was having problems getting time to get my oil change done. I tried to do it on the app one day and no one ever called me back. So eventually I just called down there and scheduled the oil change. They also were some minor things like my brakes were making a grinding noise when I backed up which ...

Read full review

B
buckleydavid68
Reviews 1
2020-12-24 22:24

Great place to purchase a new or used vehicle. My ...

Great place to purchase a new or used vehicle. My sales lady Lisa is awesome. Prices are very competitive. I shopped from Dickinson, Alvin, South Houston and North Houston, to Austin.
I saved $2187.00 at Cook Ford for a 2021 F150 V8 XLT W/Chrome Package.
Give Lisa a call. You won't regret it.

...

Read full review

E
Emma Lee
Reviews 1
2020-12-24 19:03

I would never recommend this dealership to anyone!...

I would never recommend this dealership to anyone!! They are terrible at their jobs, I purchased a vehicle from here and it got totaled so we sent in all the paperwork and cancellation forms that were needed. We have emailed and called multiple times and they never respond. Then when they do decide...

Read full review

D
Donald Scott
Reviews 1
2020-12-23 20:07

Finally a dealership that posts the real sales pri...

Finally a dealership that posts the real sales price online. I didn't get surprised by the all too frequent sales tactics of "you don't qualify for this and that discount, so here is your real price." Thank you Tony, Diana, and Traci for the great experience.

Edit: Although the sales team was gre...

Read full review

J
Jeremy Harris
Reviews 1
2020-12-20 23:10

I was skeptical about the prices online but once I...

I was skeptical about the prices online but once I got to the store they confirmed the pricing was correct and we were also able to get a great interest rate from Ford Credit. I couldn't be more happy with my new F150. I highly recommend Cook Ford!

Read full review

J
Jens Jensen
Reviews 1
2020-12-14 13:19

I have bought more than 10 vehicles from Cook Ford...

I have bought more than 10 vehicles from Cook Ford over the years. All of them were bought from Perry Turnbow, he has always been great to work with. A lot of dealers will do good on the price of the vehicle and then kill you on the trade. This is not the case at Cook Ford. Perry has consistently ma...

Read full review

C
Clarissa Jimenez
Reviews 1
2020-12-13 10:05

Worked with Louann and she was amazing with explai...

Worked with Louann and she was amazing with explaining the process and helping answer all questions! She made sure the process went smooth for my first time buying! Very honest and professional. Also worked with an older gentleman for the finance and he explained all the paperwork very clearly. Grea...

Read full review

Q
Quick Silver
Reviews 1
2020-12-10 17:47

Don t know what to say... I wait 1 and half hours ...

Don t know what to say... I wait 1 and half hours until they finally drive my truck in and perform an oil change and it only took them 20 minutes to complete an oil change and multiple point inspection. I m not car expert but I think they did rush job on my truck. Correct me if I m wrong but I don t...

Read full review

D
Daniel Hawk
Reviews 1
2020-12-07 23:30

Before I stopped by Cook Ford, I went to a couple ...

Before I stopped by Cook Ford, I went to a couple other car dealers in the greater Houston area to try and find a good truck to buy. What a waste of time this was, I should've gone to Cook to begin with. The staff and sales were amazing and they sold me a good truck at a fair price. This dealer h...

Read full review

D
Destiny Shifflett
Reviews 1
2020-12-07 16:41

Bought a used truck and it's been in the shop 5 ti...

Bought a used truck and it's been in the shop 5 times already. We don't think that the service department did a good over all inspection of the vehicle before putting on the lot for sale. Service manager spent a lot of time talking with us and assured us that they do an inspection of the vehicle, bu...

Read full review

H
Heather Smith
Reviews 1
2020-12-05 11:54

Tommy was working with us and it was the worst exp...

Tommy was working with us and it was the worst experience Ive ever had when trying to buy a car. He was rude and didn t respect my husband and I. Try to scam us. Was upset because we didn t want to buy a truck with them. I highly recommend not going there. Would try to make him sign paperwork withou...

Read full review

D
Deb Fox
Reviews 1
2020-12-04 09:09

Cook Ford is a staple in our community. We have p...

Cook Ford is a staple in our community. We have purchased four vehicles from them over the years. Once we found COOK FORD we were able to stop the dreaded hassle of shopping dealership after dealership, fending off vulture-like sales people only to give up and buy something we settled for. Not at...

Read full review

A
Adn Bzm
Reviews 1
2020-12-04 02:53

Ed T. and staff made my first-time new car buying ...

Ed T. and staff made my first-time new car buying experience a breeze. We worked out all the details over the phone and email, they were kind enough to get me a ride to the dealership, and I was driving away in my new truck in a little over an hour. AMAZING customer service and I got the exact tru...

Read full review

S
Stacey Campbell
Reviews 1
2020-12-02 05:38

Cook Ford service department is the BEST! I had b...

Cook Ford service department is the BEST! I had been trying to get a safety recall done at other dealerships and couldn't even get a call back. Cook Ford fixed my safety recall and warranty work on my A/C in a timely manner and John made it completely hassle free!!! THANK YOU!!!

Read full review

N
Nancy Heredia
Reviews 1
2020-12-02 00:00

I went in to get a car, I had 2k for down payment,...

I went in to get a car, I had 2k for down payment, they guy that I worked with was not helpful at all. Took all my information and did say anything to me, then ran me off and told me that he was going to call me when they hear from the bank, the guy never called me back, but texted me a day late. Li...

Read full review

R
Rember Benitez
Reviews 1
2020-12-01 02:42

Dealership is very easy to find and their customer...

Dealership is very easy to find and their customer service is excellent. The sales person was very helpful and explained the whole process and also explained the features on the vehicle and explained how to use them. Finance department explained the paperwork and made it easy and fast.

Read full review

H
Harold Morrison
Reviews 1
2020-11-28 04:11

We bought a new vehicle nearly two years ago and t...

We bought a new vehicle nearly two years ago and the window tint on the passenger side has bubbles in it. Once I get there I'm told that the dealership isn't responsible because they didn't put the tint on. It was on the there when we got it. I go to the service department to get my vehicle serv...

Read full review

R
RRC1968
Reviews 1
2020-11-25 04:29

As a person who has purchased almost 20 vehicles f...

As a person who has purchased almost 20 vehicles from Cook(previously Gene Hamon) Ford since 1986, I have gone back time after time for two reasons, price and service. Also, I am not the easiest person to deal with when it comes to purchasing a new vehicle. The reason previous posters walk away disa...

Read full review

S
Sarah Colle
Reviews 1
2020-11-23 05:28

Gave us false hope about getting the car we wanted...

Gave us false hope about getting the car we wanted within our monthly payment range. Came back to sign the paperwork and they tried tacking on $10,000 worth of extra bs and tried doubling my payments. Will not be back. Ever. Funny how they seem real genuine at first and then just turn around to try ...

Read full review

J
Jaime Rosenboom
Reviews 1
2020-11-21 01:55

Great experience! Liz helped me get into a new For...

Great experience! Liz helped me get into a new Ford. I recommend her 100%. Was dreading the car buying process, but it's easier when you deal with salespeople that are ready to help but not pushy. I thought I needed to look at a used car to keep my payments down but Liz and the manager, Anthony, sho...

Read full review

T
Theresa Dollison Rivera
Reviews 1
2020-11-20 10:54

Cook Ford has amazing customer service. From my fi...

Cook Ford has amazing customer service. From my first contact, to the twenty plus texts and calls over a two-day period, they honored every request I made. I arrived at the dealership an hour before closing, expecting to have just enough time to test drive the 2020 Ranger and 2020 Escape. I was surp...

Read full review

J
Juan Vega
Reviews 1
2020-11-16 01:30

Had an awesome experience here at Cook Ford today....

Had an awesome experience here at Cook Ford today. The sales person Daniel Youge was very helpful and patient with me. He wasn't pushy like most sales people and made me feel comfortable. The Finance guy, Rick Gomez explained the paperwork and helped me get the best deal. Rick is bilingual which is...

Read full review

D
David Hook
Reviews 1
2020-11-14 07:02

I have a 2004 Mustang GT on its 2nd alternator fro...

I have a 2004 Mustang GT on its 2nd alternator from O'Reilly, and it went out within 3 months. Took the car to John at Cook Ford in Texas City. John knew right away the issue involved and I had my car back in record time. Runs like a champ, especially for being over 13 years old. Avoid McRee at ...

Read full review

M
Matt Jones
Reviews 1
2020-11-13 16:47

My 2017 Super Duty split the intercooler hose and ...

My 2017 Super Duty split the intercooler hose and put the truck into limp mode while trying to evacuate from hurricane Laura. Called around to multiple Ford Dealerships in the area and none of them had the part. Cook Ford had the part and David Delisio took excellent care of us. I drove the truck do...

Read full review

L
Lorraine Miller
Reviews 1
2020-11-13 06:52

I walked in on a Monday night at 6:30 p.m. found a...

I walked in on a Monday night at 6:30 p.m. found a car on their website, test drove it, my salesman was Tony Evans - really nice guy, not pushy at all. I made my offer to a gentleman named Bryan in finance he accepted my offer, good guy. I went to Traci Hendricks in finance, awesome lady.
Paid for...

Read full review

M
Meredith Kroll
Reviews 1
2020-11-09 20:07

We had a wonderful experience with Cook Ford. Purc...

We had a wonderful experience with Cook Ford. Purchased a 2018 Ford Explorer. Such a great price we drove in from Waco to take it home! Louann did a great job making the sale happen. We also had a great experience with Traci in finance. Will definitely be recommending to friends and family!

Read full review

C
Cassandra Gomez
Reviews 1
2020-11-08 08:55

My sales persons Louann was amazing! She was thoug...

My sales persons Louann was amazing! She was thoughtful, and honest. I came in, and told her exactly what I wanted and what I could afford. I left with exactly what I wanted for an affordable price. Traci was my next person to speak with. She was also amazing and honest. She helped get me a few extr...

Read full review

M
Meredith Kroll
Reviews 1
2020-11-06 18:38

We had a wonderful experience with Cook Ford. Purc...

We had a wonderful experience with Cook Ford. Purchased a 2018 Ford Explorer. Such a great price we drove in from Waco to take it home! Louann did a great job making the sale happen. We also had a great experience with Traci in finance. Will definitely be recommending to friends and family!

Read full review

W
Wensen Wang
Reviews 1
2020-11-03 23:22

bought my 2019 Ford F-150 XLT from cook ford, ever...

bought my 2019 Ford F-150 XLT from cook ford, every impressive experience. the internet team (Rachel) has very quick response. the sales (George ) quickly lock down the deal. the transaction was smooth , in and out within 45 mins and the finance guy was straightforward and be honest. no hidden cos...

Read full review

E
Esteban Martinez III
Reviews 1
2020-11-02 17:52

I wished I could remember Scott's last name is but...

I wished I could remember Scott's last name is but he was very attentive yet patient enough to deal with me. I had a great experience shopping and finding my new used vehicle. And, I was comfortable with the price, which is rare. The 3 comes from the number of hard inquiries on my credit. It was the...

Read full review

P
Patricia Martinez
Reviews 1
2020-11-01 18:47

The service at Cook Ford was outstanding, we bough...

The service at Cook Ford was outstanding, we bought our truck after shopping around at 4 different dealerships. Cook Ford has the best prices and they're super competitive.... Our sales rep (Gabriel S.) was honest, transparent and most importantly he cared about our needs. I truly recommend Cook F...

Read full review

View all reviews on Trustburn
AMP version. View on Trustburn