Coach

4.8 · 157 reviews
coach.com Write a review
F
Fred Argani
Reviews 1
2020-09-03 13:11

Very bad customer service. I tried to return a pai...

Very bad customer service. I tried to return a pair of gloves that were not to my satisfaction and I was told that I can't return them because they were not connected by the little thread that connects the gloves together. The manager said that she couldn't resell them again. I had to go to another ...

Read full review

A
Afrobride05
Reviews 1
2020-09-02 06:30

I visited to get a damaged strap repaired. On the ...

I visited to get a damaged strap repaired. On the second floor bags are made from your designed. This area is very busy and water is served while you wait. The tailor gave alternative suggestions for repair. Visited the third floor to use the bathroom. Customers are greeted on each floor. Staff on a...

Read full review

J
Julie Standen
Reviews 1
2020-08-26 22:31

Fantastic visit to this Coach store. The staff we...

Fantastic visit to this Coach store. The staff were friendly and enthusiastic without being over the top, Matthew in particular. We were offered water on a very hot day and despite not having large budgets we were given time and attention (without feeling like we were being given any kind of hard ...

Read full review

L
Loli Lo
Reviews 1
2020-08-24 09:32

The most frustrated and upsetting shopping experie...

The most frustrated and upsetting shopping experience.
I got the bag ordered on 9/10 by the store s sales, Toni, and scheduled a pick up on 9/13.
On 9/13, I still hear no words wether the bag arrive, I made a call to follow up. The first male sales had me waited on line for almost 15 mins then dec...

Read full review

R
Rebecca Chan
Reviews 1
2020-07-23 22:58

Awesome staff! Everyone is so nice and fun - supe...

Awesome staff! Everyone is so nice and fun - super down to earth. Also- Coach has some cute stuff now! Don't know how but over the weekend I dropped mad money on a Rogue bag, jewelry, and some boots. Oh check out my CUTE ass card pouch! Comes with complimentary monogram tags that you can get EM...

Read full review

B
Baili Pettet
Reviews 1
2020-07-23 13:43

every single time i've been into this coach store ...

every single time i've been into this coach store (along with the columbus circle store) i've received wonderful service and incredible products. i was interested in getting a customized tag and only that, i asked a craft bar attendant about purchasing one and he shut me down immediately and explain...

Read full review

C
Chris Rourke
Reviews 1
2020-07-11 13:40

First time in this store, visiting from FL. Great ...

First time in this store, visiting from FL. Great atmosphere! Very professional and friendly! Didn't realize how nice their men's selection was ended up with a watch! JP was very helpful and knowledgeable and made the experience very personable for me and my wife! Even received a handwritten letter ...

Read full review

S
S Wong
Reviews 1
2020-07-01 12:32

Excellent service. The sales are knowledgeable and...

Excellent service. The sales are knowledgeable and could offer me apt suggestion of products based on the criteria I gave. They are also very patient and polite to the extent of virtually giving a personalized service despite my comparatively low spending. Full refund also allowed with no questions ...

Read full review

S
Stacie B
Reviews 1
2020-06-28 02:54

Coach house is fun. Everything about it is cool, ...

Coach house is fun. Everything about it is cool, chic, and fun. They have a giant rexy made of bags, all different kinds of cute animals made of bags, great product, and craftmanship options for purchases allowing you to customize your leather on the spot. The 3 stories give the store an interest...

Read full review

A
angela Huo
Reviews 1
2020-06-25 13:02

Chinese clerk

Chinese clerk
After buying, you will also need to ask for a gift wrap.
The store is also beautifully furnished.
Sometimes there are items that are not on the website first to the store.

Read full review

V
Veronique Baillet
Reviews 1
2020-06-17 16:44

A New York designer who goes up. Very welcome, the...

A New York designer who goes up. Very welcome, the staff tries to put in the language of the customer, shop to visit when we go in this city. Originality of the products. Sold with a beautiful handbag, exclusive USA, with my initials engraved monogram with the statue of freedom offered in memory.

Read full review

A
Aussieguy2000
Reviews 1
2020-05-27 12:14

The store is nice to browse. The coolest part of t...

The store is nice to browse. The coolest part of the store is the upstairs workshop where they will monogram your purchase for free. They can also do custom leather pieces to add to your bags. Staff are very friendly and helpful.

Read full review

N
Nathan Clarke
Reviews 1
2020-05-24 18:09

Considering how much of a premium store this is. I...

Considering how much of a premium store this is. I was surprised by how friendly and approachable all the staff were. I wasn t making any huge purchases while visiting, despite this I was still offered a drink and all the staff were continually very attentive without being overly pushy. Can not spea...

Read full review

A
Amy Jaques
Reviews 1
2020-05-21 03:13

The staff in here were absolutely lovely with us, ...

The staff in here were absolutely lovely with us, unlike of the other shops in NY. We went looking for a few, very specific, items on behalf of a family member and all the staff were incredibly helpful. They gave their honest opinion (not just what has the largest price tag) and showed us every sty...

Read full review

D
Deepthi Mathew
Reviews 1
2020-05-04 02:29

if you are planning to take your old bag here , be...

if you are planning to take your old bag here , be careful . They will clean it in such a way that even the existing dye will go off and your vintage coach will look even older( i guess just a leather cleaner was used ) . They are not sitting at the most expensive rental at 5th avenue at world busi...

Read full review

B
Bill Hulme
Reviews 1
2020-04-21 13:17

Although we did not end up purchasing anything we ...

Although we did not end up purchasing anything we were shocked at how nice the staff was for letting us come in to just look at the T Rex made out of handbags. It is truly a work of art. We learned that the owner of Coach had some obsession with T Rexes and sharks.

Read full review

View all reviews on Trustburn
AMP version. View on Trustburn