Capitol Expressway Ford

3.9 · 476 reviews
Write a review
D
Debie Herrera
Reviews 1
2020-12-26 15:54

Pretty satisfied with the customer care except for...

Pretty satisfied with the customer care except for today I was in line at the counter and that young man was working at the tire department took somebody else I felt that was a little unfair. I would like to add I took my car in last week and the young man and help me his name was Sam he was awesome...

Read full review

D
Daniel Velez
Reviews 1
2020-12-25 19:45

What a great difference between this experience an...

What a great difference between this experience and one I had at months ago at another dealership. Barry Teigen was a true professional and great to work. His knowledge and understanding made the painful car buying process a smooth one. Kudos to Willie in finance too. I'll definitely recommend my fr...

Read full review

J
John Boley
Reviews 1
2020-12-25 16:25

Recently purchased a Ford Fiesta from Capitol Expr...

Recently purchased a Ford Fiesta from Capitol Expressway Ford. Martin Cuevas was very helpful and made a typically traumatic and long-winded process short and sweet. He was attentive to my wishes and got me out of there with my new car without any unusual delays.

Read full review

B
Bryan Wegl
Reviews 1
2020-12-21 22:49

Best customer service I have ever had at a dealers...

Best customer service I have ever had at a dealership. They worked with me on buying my older truck without even having to buy a vehicle from them. Went back a couple months later when I was ready to purchase a new F250 and received great service again. Helped me with finding the perfect truck tha...

Read full review

D
Dennis Gerber
Reviews 1
2020-12-20 15:57

Cody Elemen was a pleasure to work with on my purc...

Cody Elemen was a pleasure to work with on my purchase. He was very knowledgeable about the new F150 trucks. He got me a great price and made the deal go smoothly. He walked me through all of the features on my new vehicle and put in the extra effort to make sure everything was right at the end of t...

Read full review

L
Lance Wood
Reviews 1
2020-12-19 01:54

Be very careful with this dealership. I wanted t...

Be very careful with this dealership. I wanted to buy a car from them. I was trying to talk to the sales manager to talk about the price and they flat refused. Literally wouldn t talkto me! I had test driven the car, filled Out a credit report and was approved. My salesman asked me what oth...

Read full review

B
Barbara Marino
Reviews 1
2020-12-17 21:48

Jacqueline is the person to see at Ford Capitol Ex...

Jacqueline is the person to see at Ford Capitol Expressway. She made our lease return so easy and streamlined every moment of the process. I would highly recommend Jacqueline the go to person at that store if you want to buy or lease a vehicle.

Read full review

R
Roger Delatorre
Reviews 1
2020-12-17 21:45

Walked in to FORD knowing exactly what vehicle I w...

Walked in to FORD knowing exactly what vehicle I wanted thanks to PETER ARRIAGA. Peter was patient to my needs and wife's numerous questions. Peter treated us as if we were family leaving me with a profound amount of satisfaction. I've driven Chevy's all my life and originally wanted a TAHOE. Peters...

Read full review

K
Kellie Richards
Reviews 1
2020-12-17 01:08

My husband and I have purchased two cars from Capi...

My husband and I have purchased two cars from Capitol Ford.

The first time was a F-150 with Cody. Cody was great. Professional and friendly; he took his time with us and made everything run smoothly. A few days after our purchase Cody sent us a quick text to make sure everything was going wel...

Read full review

E
Ernie Evans
Reviews 1
2020-12-14 21:54

I've bought 2 trucks at Capital Ford, love this pl...

I've bought 2 trucks at Capital Ford, love this place. Best customer service I've had, and these guys know their stuff, especially Jackie Yates, she has taken care of me and my friends on purchases for years, finds us exactly what we are loooking for and is more than quick on making it happen. I won...

Read full review

V
vincent madrigal
Reviews 1
2020-12-11 06:11

Never again will i buy a car from this ford! Took ...

Never again will i buy a car from this ford! Took more than a week to get my buying contract after demanding for it! Some new thing they do by emailing you your contract instead of giving you papers after purchased. I called several times and was told that i would get a call back, no responses. I ha...

Read full review

K
Kevin Easton
Reviews 1
2020-12-08 21:22

Barry Teigen was amazing! He made sure that the en...

Barry Teigen was amazing! He made sure that the entire experience was prosessional and efficient. He went out of his way to address our needs and concerns exceeding our expectations. We would highly recommend Barry. We will be back soon to purchase a 3rd car for our son soon.

Read full review

P
Peter Sorotokin
Reviews 1
2020-12-08 14:18

Bought a new C-max Energi on Saturday. Went throug...

Bought a new C-max Energi on Saturday. Went through a number of dealers on Capitol on Friday before, stopped at Ford dealership as well, but they did not have any Energi left. They told us, though that they will get them on Saturday at noon. Called Saturday morning, and they informed us that they in...

Read full review

I
Ian Mackey
Reviews 1
2020-12-08 10:46

After a few weeks of shopping around online, I fou...

After a few weeks of shopping around online, I found my ideal car through an autotrader listing. I had the pleasure of working with Brian for a test drive, who was thorough in following CDC regulations, and the rest was history. Couldn't have gone better, price was upfront, everyone at the dealershi...

Read full review

T
Tim Ellis
Reviews 1
2020-12-08 10:32

Robert Green is a sales professional that went abo...

Robert Green is a sales professional that went above and beyond for me when I drove in 5 1/2 hours away from Los Angeles to pick up a rare van I couldn't find anywhere else. If you're fortunate enough to work with him I'd imagine he'll provide the same excellent service for you!

Read full review

R
Rich Chin
Reviews 1
2020-12-07 04:46

We bought our son's Mustang GT500 here and the sal...

We bought our son's Mustang GT500 here and the sales experience was pretty good, but took a long time. They gave us a fair price for our trade-in and we ended up getting a competitive price for the new mustang since I was prepared with prices from other sources.
I would recommend this ford dealersh...

Read full review

P
Pamela Howell
Reviews 1
2020-12-06 06:22

Thank you Capitol Expressway Ford for getting me s...

Thank you Capitol Expressway Ford for getting me such a great deal on my new Focus. Your team went out of your way to answer all my questions, and I really feel you worked to get me the car I really wanted rather than trying to force me into what you had in stock. I'm definitely going to recommend y...

Read full review

D
Diego Topete
Reviews 1
2020-12-04 21:45

I recently bought a Ford Mustang here and I can sa...

I recently bought a Ford Mustang here and I can say it was the best car buying experience. The staff is very knowledgable and upfront. I never felt pressured or that the sales person was being pushing. The finance person was also very helpful in explaining the process. I highly recommend this dealer...

Read full review

J
Javier Tvr
Reviews 1
2020-12-04 16:45

We all know when it comes to buy a car it could ge...

We all know when it comes to buy a car it could get quite stressful Wether is getting a good deal , choosing the right car and work a payment system that will fit your budget and none of these would be possible if you're not dealing with the right sales rep. I Can say I was lucky to have all 3 expe...

Read full review

N
Nguyen Hoang
Reviews 1
2020-12-04 07:47

I just got a 2017 Ford Fusion Hybrid from here. Th...

I just got a 2017 Ford Fusion Hybrid from here. The car is amazing. I love the service although there is a few things that make me take 1 star from here. Brian Trivett is a super nicest dealer man I've ever talked to. Good introduction to the hybrid car, he also helps me take care of the grant payme...

Read full review

M
Michael Inouye
Reviews 1
2020-11-24 17:58

I purchased my 2015 Ford Fusion energi and Jackie ...

I purchased my 2015 Ford Fusion energi and Jackie Yates was my salesperson. She made it a pleasure to purchase a car from Capitol Ford. She was pleasant, knowledgable, listened to me needs and found exactly what I was looking for at a very fair price. She has contacted me numerous times since my ...

Read full review

G
Gibran Issa
Reviews 1
2020-11-24 01:03

Went to Capitol Ford on 2/24 to test drive an expe...

Went to Capitol Ford on 2/24 to test drive an expedition, mainly to rule it out as we were thinking we would end up with a different car maker. Peter Arriage was our sales associate and did a great job explaining the features of the car, gave us tons of knowledge during the test drive and was not p...

Read full review

P
Phillip Delazerda
Reviews 1
2020-11-23 15:54

Howard and Jess are some great guys and they bent ...

Howard and Jess are some great guys and they bent over backwards to make the deal happen but because of some personal issues I couldn t make it happen I would definitely go back to them when I clear up my personal problem I ll be back there the best

Read full review

J
Janel McCauley
Reviews 1
2020-11-20 16:29

I had the best car shopping experience at Capitol ...

I had the best car shopping experience at Capitol Expressway Ford. I love my new Ford Focus so much! They were professional and helpful. They listened to me and let me look at what I was interested in and did not push anything on me that I wasn't comfortable with. They treated me like I was part of ...

Read full review

D
debie garces
Reviews 1
2020-11-19 06:32

I apologize to everyone who reads my post because ...

I apologize to everyone who reads my post because I have had to change it from a 4-star to a 2-star the first incident was with the tires now my car wouldn't start and I wanted to take it to the shop I cannot seem to get ahold of anybody or have anyone call me back that's sad and wholeheartedly I wa...

Read full review

D
Dave Delacruz
Reviews 1
2020-11-18 15:29

Got car service and try to use Ford Service Credit...

Got car service and try to use Ford Service Credit card to pay. Ford doesn't except a FORD card. Didnt have cash so they are holding my car until i can pay. This is after 2 weeks of waiting because it wasnt fixed the first time .
Had to uber home from there cause they have a policy that was insta...

Read full review

T
Tony
Reviews 1
2020-11-16 07:24

Great experience and an awesome team! Josh took gr...

Great experience and an awesome team! Josh took great care of me ensuring I got my vehicle and even came in on his day off to deliver it to me. His manager Eric made the deal happen and earned my business for years to come. No hassles, no stress. Amazing team at Capitol Ford. Thank you gentlemen!

Read full review

B
Brian Wang
Reviews 1
2020-11-12 21:51

Some guys here try to swindle you, but some don't....

Some guys here try to swindle you, but some don't. Mike is sales manager and a nice guy. You get good deals here but do your homework before go there as they tend not to tell you enough info if you don't ask. Mike is good anyway. Giving 5 star for him but the store overall only 3 tops.

Read full review

F
Feroz Ali
Reviews 1
2020-11-11 16:33

My experience at Capitol Ford was definitely 5-sta...

My experience at Capitol Ford was definitely 5-star worthy. Very well run dealership with knowledgable and friendly staff that really puts customers first. But the main reason my experience was so great? My sales professional Tommy Quach. Tommy went way out of his way to ensure that my car buy...

Read full review

N
Nate Wang
Reviews 1
2020-11-10 18:45

I returned my lease vehicle here and got a new exp...

I returned my lease vehicle here and got a new explorer. People here are nice and friendly, especially Jacqueline, the lease specialist and A salesperson Steven. Jacqueline is familiar with her work, very efficient. Steven got my transformer plate from my car. They both did big favor of me.

Read full review

E
E M
Reviews 1
2020-11-09 22:51

If you're looking for an awesome experience, and l...

If you're looking for an awesome experience, and leave the worry to them, because they will help you achieve your goal.
These guys make it happen every time are as follows.
GSM Stephen, Finance Manager at least to my eyes is Peter, and last but not least Internet Director Cody , these 3 Gentlemen'...

Read full review

R
Roger Jay
Reviews 1
2020-11-09 00:01

Gerry took great care of me, explained everything ...

Gerry took great care of me, explained everything thoroughly. I feel like I got a good deal on the Taurus and love driving it. My only complaint would be the lack of inventory. I think the new Taurus is a great car but not too many on the lot.

Read full review

R
Robert Coulson
Reviews 1
2020-11-08 08:05

My wife wanted an White 2020 Explorer ST and Capit...

My wife wanted an White 2020 Explorer ST and Capitol Ford had one, so last night I submitted a query on their website, including some information about what I wanted, my trade-in, the incentives, financing, and a specific vehicle, using the exact VIN.

I received a generated response from Ryan, th...

Read full review

D
Darlene Brannen
Reviews 1
2020-11-04 23:41

First of all, my regular mechanic recommended Capi...

First of all, my regular mechanic recommended Capitol Ford to check out my transmission failure error message. My regular mechanic is great, so I trusted his recommendation. I was not disappointed. Capitol Ford service department was fantastic. Thorough, professional and they kept me informed as...

Read full review

F
Fernando Valdovinos
Reviews 1
2020-11-04 17:17

Hello getting a car at this dealership has been th...

Hello getting a car at this dealership has been the worst decision I have ever made in my life. I bought a car back on 2018. And this car has caused me so much problem. And I inquired in trading in the car and they said they wouldn t let me and that I m the cause of my car braking down. And they hav...

Read full review

D
David Rosevold
Reviews 1
2020-11-02 17:05

Purchased 2019 Ford Ranger 4x4 here. They honored...

Purchased 2019 Ford Ranger 4x4 here. They honored their price listed on Autotrader. Did the deal right over the phone, truck delivered next day to my house in Sacramento. Deal was simple, quick, no hassles. Great place to buy a vehicle!

Read full review

S
SERGIO CUEVAS
Reviews 1
2020-11-01 02:36

Awful experience. I didn't even go in because of w...

Awful experience. I didn't even go in because of what happened. I called to get an appointment to have my pick up checked, the first bad thing is I was put on hold for over 10 minutes. Finally someone picked up and the receptionist was having a side conversation. When I explained to her my issue sh...

Read full review

B
Brian Garrison
Reviews 1
2020-10-27 06:18

I just leased a beautiful Ford Fusion Energi from ...

I just leased a beautiful Ford Fusion Energi from Capitol Ford and I can't say enough good things about this car and the dealer experience. Jacqueline and McIver did their best to give me a great deal and excellent service, that ultimately resulted in me driving away in a wonderful car!
Good dealer...

Read full review

J
Jesus Truong
Reviews 1
2020-10-27 02:10

Really horrible service. Your word means nothing t...

Really horrible service. Your word means nothing to them. Have been waiting for a particular vehicle for 2 weeks. Employee's from both Ford DGDG and Kia DGDG where saying " When the vehicle is ready we will call you for a test drive". Texted the employee every day for the 2 weeks. When the day came...

Read full review

M
maryann martinez
Reviews 1
2020-10-27 00:15

I had the best car buying experience. I met with T...

I had the best car buying experience. I met with Thomas Glascott, I let him know my needs and wants, and he found a great car for me and my family! There was no pressure and I felt right at home. He made it so easy and fun. I highly recommend Thomas. He was very knowledgeable and made me comfortable...

Read full review

J
Jon Jesus Mojica
Reviews 1
2020-10-25 05:15

Great place to buy and service your Ford. (1 year ...

Great place to buy and service your Ford. (1 year ago)

Update: 06/11/2019

The service at this dealership has gone way down. Let me start by first saying that I just picked up my Shelby GT350 after taking it in to have the AC looked at for intermittent issues, TSB services (bumper re-alignment)...

Read full review

D
dkap28
Reviews 1
2020-10-25 05:10

I own a 2004 F350 and have dealt with Gerry Knapp ...

I own a 2004 F350 and have dealt with Gerry Knapp at Capitol Ford. He helps me as a friend would, in a very professional manner. All questions get answered, problems get solved, and he is very knowledgeable about my truck and the Ford brand. I would refer anyone I know to see him for sales and help ...

Read full review

B
Bronsin Benyamin
Reviews 1
2020-10-23 20:23

For the past two months we were looking around for...

For the past two months we were looking around for a new vehicle because our 2017 Ford Fusion lease was coming to an end. We decided to go back to Capitol Ford where we leased our 2017 Ford Fusion. Compared to other dealerships, this was once again one of the best experiences we ve had. We are very ...

Read full review

J
jayashree kotte
Reviews 1
2020-10-19 11:24

I would give 0 stars if possible. Pathetic service...

I would give 0 stars if possible. Pathetic service by far, for servicing the car here. There is one person at the kiosk and everyone has to wait in line for that one person to attend to you. This should help you understand that if you re on time to drop off your car, you will only be done dropping o...

Read full review

D
Dave Delacruz
Reviews 1
2020-10-19 10:42

Got car service and try to use Ford Service Credit...

Got car service and try to use Ford Service Credit card to pay. Ford doesn't except a FORD card. Didnt have cash so they are holding my car until i can pay. This is after 2 weeks of waiting because it wasnt fixed the first time .
Had to uber home from there cause they have a policy that was insta...

Read full review

S
Stacey Myers
Reviews 1
2020-10-19 09:35

I just bought a 2020 Ford Fusion from Mr Cruz at C...

I just bought a 2020 Ford Fusion from Mr Cruz at Capital Ford and could not be more happy with my purchase. Gustavo Cruz at Capital Ford was a really nice man who worked really hard getting me the deal I was looking for and to get me out of a car I still was making payments on. I would recommend Mr ...

Read full review

C
Carrie Caggiano
Reviews 1
2020-10-19 05:30

Worked with Donavan over the last few weeks all on...

Worked with Donavan over the last few weeks all online. He helped me work on a purchase for a 2020 Explorer and trade in my lease. Everything was seamless and easy. This is the 5th car we have purchased here and overall this has been the best experience. Donavan came to our house to deliver the car ...

Read full review

N
Nick Nicolas
Reviews 1
2020-10-11 05:43

I purchased my first Electric Vehicle, the Mustang...

I purchased my first Electric Vehicle, the Mustang Mach E from DGDG Capitol Ford this past Saturday April 3rd. The buying experience couldn't have been any better. My salesperson Cody Elemen had the vehicle ready and waiting for a test drive and then all documents were ready for preview. Once he wen...

Read full review

M
Mattias Lobastov
Reviews 1
2020-10-10 13:46

We were told by one salesman to go to the back lot...

We were told by one salesman to go to the back lot to see a truck we requested, but were rudely told that we were not allowed to enter the lot by a saleswoman. It was a not enjoyable, and very disgusting experience. One of the salesmen (Gerry) afterwords was very nice and helpful, but it still wasn'...

Read full review

A
Andrew Taylor
Reviews 1
2020-10-09 21:11

I enjoyed the assistance I received from Brian Tri...

I enjoyed the assistance I received from Brian Trivett, and Joseph Davis of DGDG Ford, and the immediate contact and response I received from both of them as well as the sales manger, all were very helpful and engaging in assisting me in my purchase of my ford truck, thank you once again.

Read full review

View all reviews on Trustburn
AMP version. View on Trustburn