Nguyen Hoang

Review of Capitol Expressway Ford

I just got a 2017 Ford Fusion Hybrid from here. Th...

I just got a 2017 Ford Fusion Hybrid from here. The car is amazing. I love the service although there is a few things that make me take 1 star from here. Brian Trivett is a super nicest dealer man I've ever talked to. Good introduction to the hybrid car, he also helps me take care of the grant payment from Clean Car For All program (this is a awesome program that help to get rid of your old car and grant you money for a hybrid or electric car). The process is quite smooth, but I feel a little awkward when I work with Brian and his manager keeps interupting. The lady in the financial department is quite not happy to help to sign all the documents. I paid the car by cash, and she said she couldn't give me back my change out of balance because her dealership DOESN'T USUALLY take cash payment. It was almost $50 of change. Luckily I have just enough other bill for the balance that I gotta pay, it didn't really bother me eventually. However, overall, I love the car here and the dealerman Brian, keep your working energy like this, I hope you will make a lot people happy with new cars that they will get from you.

Sincerely