My experience was awful. Explained to the receptionist downstairs what I needed and they couldn't understand . She phoned upstairs and explained u need to go online to get the paper I asked for and no u can't get that paper online . Lol I went from bilbao to Madrid and nobody could be arsed to see...
I had to come here to collect my emergency passport, having had my passport stolen.
From the process of filling out the form online, to the (fantastic) FCO emergency help desk in London, the process was extremely straightforward. I was the only person in the waiting area, was seen in two minutes ...
I have read the website info doesn t address my question. Telephoned the Consulate in Alicante automated service and every option cuts off, similarly the Embassy in Madrid. Surely as British citizens that pay for this service we deserve a person to speak with. Disappointed
Extremely helpful and kind assisting me with an emergency passport after my original was stolen.
Useless. Very difficult to talk to anyone and all the information is online....even when it isn't.
Stuck up. Total unwillingness to help. I got the distinct impression that they were annoyed that someone was "bothering" them and that they would prefer to be left in peace to enjoy their over-inflated (taxpayer-paid) wages.
They don't give you the time to ask you a question and I answer you to call to another number by attacking the phone on your face.
Good service. It seems like they were kitted out to deal with lots of people but we were the only people there. The reception calls up to the embassy to check you are expected. I am not sure what you would do if you couldn't get an appointment online first which was straightforward.
I would prefer to give them nothing. Very stuck up. Not helpful in the slightest. British my arse!
Should be open 24/7 for Passport emergencies or run it from UK. Closed weekends,
useless.