My experience was awful. Explained to the receptio...

My experience was awful. Explained to the receptionist downstairs what I needed and they couldn't understand . She phoned upstairs and explained u need to go online to get the paper I asked for and no u can't get that paper online . Lol I went from bilbao to Madrid and nobody could be arsed to see me just for five minutes. Stuck up .. Why do we bother paying for passports if we get such treatment at consulates . Waste of money and time . Won't be using their service again that's for sure