Tom Davis

Review of British Consulate-General Madr...

I had to come here to collect my emergency passpor...

I had to come here to collect my emergency passport, having had my passport stolen.

From the process of filling out the form online, to the (fantastic) FCO emergency help desk in London, the process was extremely straightforward. I was the only person in the waiting area, was seen in two minutes by a really pleasant lady, and left with my passport a couple of minutes later. All in, I would say I was in the building less than ten minutes.

This contrasts with my American partner who needed to go to the US Embassy (same situation) on the same day. It took him about two hours, which still isn t bad.

A few tips on getting there:



2) you can not bring luggage / suitcases, but small bags (eg a rucksack) were ok, subject to airport style security

3) the downstairs receptionist serves the entire building, which includes other embassies and offices. She/he will ask if you have an appointment. If you don t, you will ideally need to have some email / paperwork / passport / photo of passport or police report so they can confirm you are a UK National and that you have business at the embassy.